Client services manager Work, Jobs in Wappenham, Nth (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
3d
Major Event & Outside Broadcast Business Development Manager
Crowded Space Drones —Silverstone
- From £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Health & wellbeing programme
Quick apply
7d
Customer Success Manager
Total IT Technology Solutions Ltd —Bedford
- £27,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Office
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Protection Adviser
LionHart Mortgages & Protection —Milton Keynes
- £25,000 - £80,000 a year
- Full-time
- Hybrid work
- English
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Office Manager
Vigilant Guardian Security Ltd —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
10d
Client Solutions Specialist
James and James Fulfilment Ltd. —Northampton
- From £30,000 a year
- Full-time
- Sick pay
Quick apply
Business Development Executive
Comtec Translations Ltd —Leamington Spa
- £28,000 - £32,000 a year
- Hybrid work
- Marketing
- Business development
- Travel
- Work from home
- Gym membership
Quick apply
12d
HR & Office Manager
LV Fuel Services —Banbury
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
3d
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Personal Assistant
Thomas Franks Ltd —Hook Norton
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance programme
Quick apply
11d
Customer Service and Administration Executive
Clean Linen Services —Banbury
- £28,405.06 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager
Valda Energy —Bicester
- Up to £43,000 a year
- Remote
- Business development
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
New Business Manager
Northgate Vehicle Hire —Milton Keynes
- £35,000 - £40,000 a year
- Travel
- Annual leave
- Employee discount
Quick apply
2d
Business Development Executive
The Traffic Management Company —Towcester
- From £35,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Free parking
- Gym membership
Quick apply
Accounts Manager
Subscription Car Care —Towcester
- £30,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
3d
Client Manager
Fulfil with Synergy —Northampton
- £32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Account Manager
The Pollard Group —Buckingham
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- IT
Quick apply
Saturday Sales Consultant
LRG —Brackley
- £12.71 an hour
- Customer service
- Communication skills
- Employee discount
Quick apply
Private Client Manager
Value Retail —Bicester
- Full-time
- Hospitality
- Organisational skills
- Communication skills
1d

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
3 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

client services manager jobs in wappenham, nth

Service Delivery Manager

Major Event & Outside Broadcast Business Development Manager

Customer Success Manager

Customer Service Specialist

Protection Adviser

Office Manager

Client Solutions Specialist

Business Development Executive

HR & Office Manager

Client Operations Manager

Personal Assistant

Customer Service and Administration Executive

Business Development Manager

New Business Manager

Business Development Executive

Accounts Manager

Client Manager

Account Manager

Saturday Sales Consultant

Private Client Manager

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