Customer experience manager Work, Jobs in Wappenham, Nth (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
5d
Team Lead - Customer Service
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
10d
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Major Event & Outside Broadcast Business Development Manager
Crowded Space Drones —Silverstone
- From £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Health & wellbeing programme
Quick apply
9d
Operations & Growth Coordinator
Colombia Coffee Roasters —Oxford
- £20 an hour
- Part-time
- Sales
- Social media management
- Organisational skills
- Free parking
- Employee discount
Quick apply
12d
Customer Experience Manager - Prestige and Specialist Vehicles
Unity Automotive Ltd - Unity Oxford —Kidlington
- £32,500 - £38,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Store discount
Quick apply
13d
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Protection Adviser
LionHart Mortgages & Protection —Milton Keynes
- £25,000 - £80,000 a year
- Full-time
- Hybrid work
- English
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
Warehouse Manager - Live Events Industry
IPS —Bletchley and Fenny Stratford
- £50,000 - £55,000 a year
- Weekend availability
- Management
- First Aid Certification
- IT
- Free parking
- Life insurance
Quick apply
11d
Underwriter/Credit Analyst - Full Time Office Based
Moorgate Finance Ltd —Towcester
- £27,500 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
11d
Digital Marketing Manager
cinch —Milton Keynes
- £46,700 - £56,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
- Employee assistance programme
Quick apply
7d
Services Manager
Retirement Security —Warwick
- £47,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Social Media Manager
Portman Finance Group —Northampton
- Social media management
- Annual leave
Quick apply
E-Commerce Executive
Tensator Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Free parking
- Life insurance
Quick apply
11d
Conveyancing Assistant
Gilroy Steel Solicitors —Brackley
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Employee discount
Quick apply
4d
Head of Logistics - Events
Absolute Taste —Bicester
- Full-time
- Hospitality
- Microsoft Excel
- Contracts
Quick apply
11d
Client Solutions Specialist
James and James Fulfilment Ltd. —Northampton
- From £30,000 a year
- Full-time
- Sick pay
Quick apply
Brand & Product Marketing Manager (12 Month FTC)
cinch —Milton Keynes
- £37,700 - £45,900 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Marketing
- Employee assistance programme
Quick apply
Website Manager
Portman Finance Group —Northampton
- Sales
- Marketing
- Annual leave
Quick apply
Office Manager
Vigilant Guardian Security Ltd —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
12d

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customer experience manager jobs near wappenham, nth

Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
5 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in wappenham, nth

Service Delivery Manager

Team Lead - Customer Service

Ticketing Manager

Major Event & Outside Broadcast Business Development Manager

Operations & Growth Coordinator

Customer Experience Manager - Prestige and Specialist Vehicles

Customer Service Specialist

Protection Adviser

Warehouse Manager - Live Events Industry

Underwriter/Credit Analyst - Full Time Office Based

Digital Marketing Manager

Services Manager

Social Media Manager

E-Commerce Executive

Conveyancing Assistant

Head of Logistics - Events

Client Solutions Specialist

Brand & Product Marketing Manager (12 Month FTC)

Website Manager

Office Manager

I want to receive the latest job alerts for customer experience manager in wappenham, nth

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