Asset protection specialist Work, Jobs in Wapping, Gtl (with Salaries)

Customer Operations Specialist
Plasma —London
- £30,000 - £40,000 a year
- Full-time
10d
Aircraft Interior Specialist
JMC Aviation —Biggin Hill
- Communication skills
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Environmental Specialist
ArcelorMittal —London
- Full-time
- English
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Specialist Intelligence Analyst - Resilience and Crisis Team
Quilter —London
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Associate, Governance & Oversight Specialist
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
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Asset Management Supervisor
Financial Conduct Authority —London
- £47,300 - £55,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
13d
Protection Technical Specialist - Tax & Trust
Royal London —London
- Hybrid work
- Organisational skills
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Senior Child Protection Case Management Specialist, oPt Country Program
International Rescue Committee —London
- £36,818 - £43,316 a year
- Full-time
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Deputy Director, Readiness, Response & Recovery
Ministry of Housing, Communities and Local Government —London
- £81,000 a year
- Weekend availability
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Information Governance Officer
King's College Hospital NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
2d
Cyber Security Specialist
HUC —Welwyn Garden City
- £45,000 a year
- Full-time
- Travel
12d
Production Specialist
UNiDAYS —London
- Hybrid work
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- No experience needed
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1d
Health Protection Practitioner
UK Health Security Agency —London
- £46,310 - £56,515 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
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9d
Senior Business Development Manager
Connexity | Skimlinks, a Taboola company —London
- Full-time
- Hybrid work
- Google Suite
- Sales
- English
- Annual leave
- Work from home
Quick apply
Corporate Action & Lending Support Specialist
LegalAndGeneral —London
- Full-time
- Hybrid work
- Employee discount
Quick apply
2d
Index & ETF Investment Specialist – Technology & Automation
LegalAndGeneral —London
- Full-time
- Hybrid work
- JavaScript
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- HTML
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Quick apply
Corporate Action & Lending Support Specialist
Legal & General Investment Management —London
- Employee discount
1d
Head of Data Operations and Governance
Cancer Research UK —Stratford
- £90,000 - £98,000 a year
- Full-time
- Analysis skills
- Leadership
- Employee discount
11d
Account Director
Wilson James —London
- £75,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
5d
Business Analyst (x2)
Guy's & St Thomas' Foundation —London
- £48,000 - £52,000 a year
- Hybrid work
- Organisational skills
- Agile
- Annual leave
- Employee assistance programme
Quick apply
4d

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Customer Operations Specialist

Plasma -
London

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Job details

Full-time
£30,000 - £40,000 a year
10 days ago

Full job description

About Plasma

Plasma is building the primary account for global money.

Money used to belong to a country. Increasingly, it belongs to a person or business moving through many countries. People and businesses now earn, spend, save, hire and invest across borders. Traditional banks cannot serve this new world.

Our first product, Plasma One, is a global money account: a place to receive, hold, send funds in seconds, earn yield and spend with a card in the local economy.

Underneath is the Plasma network, built from first principles for stablecoin payments. Stablecoins make dollars faster, cheaper and more reliable to move.

Technological revolutions obey power laws. The opportunity is to become where all global money lands first: where income arrives, balances grow, payments move, businesses operate, and new financial products are built.

Money is becoming global. The winning company will make it feel local.

The Team

We operate with trust, clarity, and ambition: own your craft, move with urgency, contribute beyond your lane, back your teammates, debate rigorously, and keep raising the bar for what great means.

The Role

This is the first dedicated Customer Experience hire at Plasma. You will be the right hand of the Operations lead, helping us build something from the ground up.

We are scaling our customer-facing operations team across international markets. This means that we are building the playbook for success, right now. You will help write it. You will work across the full customer journey, from first contact to resolution, and your input will directly shape the processes, standards, and team culture we build as we grow.

What you will do

Own the customer experience day-to-day: Be the first person our customers reach when something goes wrong, or they need help. You will handle inbound queries across chat, email, and support tooling, and take accountability for the quality and speed of every response. You will spend most of your day (75%+) in direct contact with our customers. Speed and quality are not a trade-off here; we expect both.
Be the right hand of the Ops lead: Work directly alongside the Operations Lead to build out processes, identify gaps, and support decisions as we scale the team internationally. This is a back-office support role with high ownership.
Build the foundations: We recently launched. Many of the processes, templates, and escalation paths do not exist yet. You will create them. From response frameworks to internal guides, you will help lay the groundwork that the team will rely on as we grow.
Support international team scaling: As we hire Customer Ops team members in new markets, you will help onboard them, share knowledge, and maintain consistency in how we deliver for customers across regions.
Spot problems before they become patterns: Track issues across the customer base, flag recurring themes to Product and Engineering, and help prioritise fixes that actually move the needle for customers.
Work across teams: Collaborate with Compliance, KYC, and Product to make sure the customer experience is joined up, especially during onboarding and verification flows where things can go wrong quickly.
Represent the customer internally: Your proximity to customer feedback is valuable. Bring customer insight into internal conversations and push for improvements that matter.

Who you are

1 to 3 years of experience in customer operations, customer success, or a support role, ideally within fintech, payments, or crypto. We will consider strong candidates from outside these sectors if the fit is right.
Someone who takes ownership. You do not wait to be told. When something is broken or missing, you fix it or flag it. You hold yourself to a high standard even when no one is watching.
Clear and direct in how you communicate. You can write a helpful, professional response under pressure and explain a complex situation simply. You know the difference between being thorough and overcomplicating things.
Comfortable with ambiguity. This is an early-stage company. Processes will change, priorities will shift, and some days you will be figuring things out as you go.
Genuinely curious about crypto. You do not need deep technical knowledge, but you need to understand the basics of how stablecoins and digital assets work and be motivated to learn more. Our customers live in this space.
Organised under pressure. You can manage a queue, prioritise effectively, and keep quality high when things are busy.
Collaborative by default. You work well with people across different functions, time zones, and levels of seniority.

Nice to have

Experience in a startup or scale-up where you had to build or rebuild processes, not just follow them.
Exposure to Intercom, Zendesk, Freshdesk, or similar support tooling in a live production environment.
Any familiarity with KYC or compliance workflows as they relate to customer onboarding.
Experience supporting or managing a small team, even informally, or helping onboard new colleagues.
An interest in how stablecoin and DeFi products work and the customer challenges they create.
Multilingual skills that could support customer communication across our international markets.

What’s in it for you

At Plasma, we give you the environment and tools to do the best work of your life.

Competitive salary for the level of the role, plus token compensation.
Premium health insurance for you and your family, fully covered by Plasma.
Monthly wellness budget, whether for the gym, therapy, sauna, or massage.
All the tools and tech you need to operate at your best.
Even though the team spends most of the time in the office, we offer a lot of flexibility in terms of work hours.

Meet the team here.

Data Protection & Privacy

We are committed to protecting the privacy and security of your personal data. Any personal information you provide during the recruitment process will be processed in accordance with the General Data Protection Regulation (GDPR) and applicable local data protection laws.

Compensation Range: £30K - £40K

Apply Now

Refine Your Search

asset protection specialist jobs in wapping, gtl

Customer Operations Specialist

Aircraft Interior Specialist

Environmental Specialist

Specialist Intelligence Analyst - Resilience and Crisis Team

Associate, Governance & Oversight Specialist

Asset Management Supervisor

Protection Technical Specialist - Tax & Trust

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Deputy Director, Readiness, Response & Recovery

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Corporate Action & Lending Support Specialist

Index & ETF Investment Specialist – Technology & Automation

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Account Director

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