Customer relations representative Work, Jobs in Wapping, Gtl (with Salaries)

Employee Relations (ER) Manager
Southeastern Railway —London
- Hybrid work
- Annual leave
Quick apply
UKVI Compliance & Administrative Review Officer
Regent College London —London
- £42,000 - £50,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
1d
Cargo Services & Operations Officer
Singapore Airlines —Gatwick Airport
- £28,000 - £33,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Life insurance
Quick apply
2d
Events Coordinator - Kings Cross Estate, London
Savills Management Resources —London
- £35,000 - £40,000 a year
- Weekend availability
- Management
- Administrative experience
- Communication skills
12d
Client Service Associate
Manulife —London
- £76,275 - £137,295 a year
- Full-time
- Annual leave
- Life insurance
Stakeholder Engagement Manager - 12 month FTC
Southeastern Railway —London
- £43,221 a year
- Public speaking
- Communication skills
- Annual leave
Quick apply
13d
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
5d
Media Solutions Representative
Radancy —London
- Sales
- Organisational skills
- Communication skills
6d
Junior Talent Acquisition Coordinator (12 month fixed-term contract)
Anaplan —London
- Hybrid work
- Microsoft Office
- Human resources
- Organisational skills
Quick apply
2d
Analyst Relations Executive - 12 Month FTC
Schneider Electric —South East London
- Full-time
- Hybrid work
- Customer service
- English
- Presentation skills
People Partner
Manulife —London
- £76,275 - £137,295 a year
- Full-time
- Microsoft Outlook
- Project management
- Bachelor's degree
- Annual leave
- Life insurance
CR Government & Policy Manager — UK
Shell —London
- Full-time
- Travel
- Flexible schedule
8d
Head of Waste Services and Development
Tower Hamlets —London
- £84,459 - £92,332 a year
- Leadership
- Annual leave
7d
People Support Coordinator, art-K Central
art-K —Beckenham
- £29,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
- Annual leave
Work Experience Manager - The Wingate, London
Savills Management Resources —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Commercial Assistant - Specialist (12 month FTC)
Hermès Paris —London
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Assistant Building Manager - The Post Building, London
Savills Management Resources —London
- £46,000 a year
- Customer service
- English
- Microsoft Office
Communications & Stakeholder Manager -UK
Shell Energy —London
- Full-time
- English
- Travel
- Flexible schedule
9d
Soft Services Manager - Site Based
JLL —London
- Weekend availability
- Customer service
- Travel
- Organisational skills
People & Culture Manager
ISS Facility Services —London
- Travel
Quick apply

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Employee Relations (ER) Manager

Southeastern Railway -
London

Quick apply

Job details

Benefits

Annual leave
Company pension
Free or subsidised travel

Qualifications

Sports coaching
Business coaching

Full job description

Job Introduction

Are you looking for a career where you can make a real difference in people’s day.

We are seeking an Employee Relations (ER) Manager to join our team based from our Head Office in London Bridge (hybrid working).

In this role you will support the delivery of fair, consistent, and legally compliant employee relations across Southeastern Railway. This role enables managers to address workplace issues confidently by providing clear, timely advice and support aligned with employment legislation, internal policy, and best practice.

The postholder will manage their own case portfolio via the case management system, working collaboratively with managers and trade union representatives to promote constructive working relationships and early resolution.

This role is field based and will travel across the Southeastern network with flexibility in line with our agile working policy.

Can you move people? Apply now.

What you’ll do

Support delivery of communications plans and projects across the Communications & Stakeholder Team.
Manage a full range of employee relations cases via the case management system, ensuring all cases are accurately recorded, progressed promptly, and closed with appropriate outcomes.
Provide clear, practical guidance to managers on disciplinary, grievance, absence, and performance matters, aligned with policy and legislation.
Build strong working relationships with trade union representatives at a local level, supporting early resolution and positive engagement on ER matters.
Attend and advise at formal hearings, including Gross Misconduct, Stage 3 Attendance, and Capability cases, ensuring policy and procedure are correctly followed.
Contribute to the review, development and communication of ER policies, procedures and guidance materials.
Deliver or support training sessions to build line manager confidence and competence in managing people matters.
Identify and escalate emerging ER themes, risks or trends to the Senior Employee Relations Manager for consideration at a strategic level.
Support consultation processes and change activity as required, ensuring compliance with legal and procedural requirements.

The experience you’ll need

To be considered for this role we recommend you demonstrate the below in your application;

You are an ER pro – 3-5 years experience in ER. Anything you don’t know about employee relations is not worth knowing, preferably within a highly unionised workforce
You dot the I’s and cross the T’s – You understand employee relations processes and have strong working knowledge of ACAS and UK Employment Legislation
ERA25 you say – You understand the impact that employment law changes have on organisations and are experienced at providing sound advice & coaching to leaders, keeping up to date with changes in employment law landscape.
You can spin the plates – You take ownership, and have experience managing a complex caseload with competing priorities to meet deadlines and SLA ’s
You can manage the moving parts – You build effective relationships with managers, leaders and trade union reps CIPD Level 5 – or equivalent HR qualification would be desirable

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.

Other things to know

This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

Find out more about our recruitment process and get tips to help you apply.

What you’ll get in return

Along with your salary, the rewards you’ll get include:

a final salary pension
25 days annual leave allowance (plus bank holidays)
free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.

A bit about Southeastern

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.

Learn more about our railway.

Quick apply

Refine Your Search

customer relations representative jobs in wapping, gtl

Employee Relations (ER) Manager

UKVI Compliance & Administrative Review Officer

Cargo Services & Operations Officer

Events Coordinator - Kings Cross Estate, London

Client Service Associate

Stakeholder Engagement Manager - 12 month FTC

Second Line Support Analyst – RCJ & Judicial

Media Solutions Representative

Junior Talent Acquisition Coordinator (12 month fixed-term contract)

Analyst Relations Executive - 12 Month FTC

People Partner

CR Government & Policy Manager — UK

Head of Waste Services and Development

People Support Coordinator, art-K Central

Work Experience Manager - The Wingate, London

Commercial Assistant - Specialist (12 month FTC)

Assistant Building Manager - The Post Building, London

Communications & Stakeholder Manager -UK

Soft Services Manager - Site Based

People & Culture Manager

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