Experience manager Work, Jobs in Wapping, Gtl (with Salaries)

Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
12d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
9d
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
14d
Cleaning Operations Manager
L&Q —London
- £48,691 - £53,725 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
2d
Area General Manager
Buns from Home —London
- Up to £50,000 a year
- Full-time
- Management
- Bakery
- IT
5d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Club Manager
Padium —London
- £40,000 - £42,000 a year
- Full-time
- Hospitality
- Management
- Team management
Quick apply
Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
5d
Assistant General Manager (AGM)
Hawksmoor Borough —London
- Up to £66,100 a year
- Overtime
- Restaurant
- Communication skills
- Referral programme
Quick apply
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
5d
Property Manager
SPC Ltd —Canary Wharf
- £30,000 - £45,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
VENUE GENERAL MANAGER
JAGUARSHOES COLLECTIVE —Hackney
- £40,000 - £50,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
15h
General Manager - Monday to Friday
Thomas Franks Ltd —London
- £55,000 a year
- Full-time
- Customer service
- Contracts
- School
- Employee assistance programme
- Employee discount
Quick apply
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
2d
Bar Manager required for bar - restaurant in Shoreditch start immediately
BREWERY ENTERPRISES LIMITED —London
- From £40,000 a year
- Full-time
- Hospitality
- Bar
- Supervising experience
Quick apply
12h
Operations Support Manager
CitySprint —Bermondsey
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
7d
Senior Experience Manager
Museum of London —London
- £40,050 a year
5d
General Manager
Urban Gym Group —London
- £40,000 - £50,000 a year
- Full-time
- Communication skills
- Employee discount
Hotel Manager
St Ermin's Operating UK Limited - Executive Office —London
- Up to £95,000 a year
- Full-time
- Hotel
- Leadership
- Communication skills
Quick apply
2d

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Senior Customer Experience Manager

Macmillan Cancer Support -
London

Apply Now

Job details

Permanent
£55,000 - £61,000 a year
12 days ago

Benefits

Company pension
Employee discount
Flexible schedule
Life insurance

Qualifications

Management
Customer service
Continuous improvement

Full job description

Permanent
Full time (34.5 hours)we are open to a conversation about how you work these hours
Hybrid Split between home and our London Office / Shipley Office / Glasgow office: Our Hybrid model for this role will mean 1 day per a week in the office
Salary Range £55000 £ 61000 – benefits and recognition

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

Reporting to the Head of Customer Experience, you will champion and improve the experiences of our supporters, one of our core external audiences. You will lead a team and have overall responsibility for customer experience planning and measurement, ensuring we best meet customer needs and our charitable objectives.

You’ll work with our insight team to build understanding of customers and audience segments, especially the needs of diverse communities and priority audiences. You’ll map the customer journeys and experiences across Macmillan, identifying how we can better meet customer needs, drive income and deliver excellent experiences. You’ll use this insight to develop strategies that drive continuous improvement and draw on your outstanding stakeholder skills to influence change and inspire teams to deliver excellent experiences for our customers.

As an experienced, inclusive line manager, you will role-model the Macmillan behaviours and be a true advocate of our values, showing heart, strength and ambition for the team and our customers.

About you?

The successful candidate will demonstrate:

Excellent customer journey planning and service design experience, across multiple channels and touchpoints

Excellent line management experience, with evidence of building committed, empowered and successful teams

Experience of developing strategies for improving the customer experience including retention methodologies and measuring effectiveness.

Experience navigating complex internal stakeholder environments, using exceptional influence and communications skills, and solid problem-solving to best meet customer needs, find solutions and drive culture change

Significant understanding of how to deliver exceptional branded experiences and improving customer service

Experience of briefing complex insight work and working with data and analytics to turn information into insight and insight into recommendations

Experience of facilitation/training/coaching

What we can offer you?

25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days

Pension matched up to 7.5%

120+ learning and development offers, with access to external professional qualifications

Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm

Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: June 12th
First interview dates: TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team [email protected] for advice, or a conversation on reasonable adjustments.

Apply Now

Refine Your Search

experience manager jobs in wapping, gtl

Senior Customer Experience Manager

Customer Experience Manager

Experience & Engagement Manager

Cleaning Operations Manager

Area General Manager

General Manager - Samsung Experience Store

Club Manager

Senior Complaints Manager

Assistant General Manager (AGM)

Customer Success Manager

Duty Operations Manager

Property Manager

VENUE GENERAL MANAGER

General Manager - Monday to Friday

Coffee Operations Manager

Bar Manager required for bar - restaurant in Shoreditch start immediately

Operations Support Manager

Senior Experience Manager

General Manager

Hotel Manager

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