Service delivery director Work, Jobs in Wapping, Gtl (with Salaries)

Service Delivery Director
HCLTech —London
- English
- Analysis skills
- Presentation skills
3d
Head of Operations - Event Traffic & Crowd Management
The Last Mile —London
- £60,000 a year
- 12 hour shift
- Management
- Microsoft Office
- Supervising experience
Quick apply
8d
Business Support and Office Manager
Lanson International —Covent Garden
- £29,334.87 - £30,000.00 a year
- Part-time
- Supervising experience
- First Aid Certification
- Organisational skills
Quick apply
9d
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
4d
Operation Manager
THE WIGGETT GROUP —Brentwood
- £65,000 - £75,000 a year
- Full-time
- Maintenance
- Team management
- Contracts
Quick apply
4d
Registered Service Manager
Willoughby Place —Hornsey
- £45,000 - £50,000 a year
- Weekend availability
- Management
- Travel
- Organisational skills
- Health & wellbeing programme
Quick apply
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
13d
Security Manager
INSIGHT SOLUTIONS —Ilford
- £35,000 - £43,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Supervising experience
- Team management
- Free parking
- Sick pay
Quick apply
Senior Programme & Service Delivery Directors
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Transformation Project Manager
Newham Council —London
- £52,194 - £55,323 a year
- Full-time
- Hybrid work
- Employee assistance programme
4d
Senior Service Delivery Manager
CloudFactory —London
- Full-time
- Hybrid work
- Bachelor's degree
- Life insurance
Quick apply
Brand and Digital Marketing Director
CGI —London
- Full-time
- Leadership
- Communication skills
- Marketing
Quick apply
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Deputy Account Director
Chartwells —London
- £70,000 a year
- Hospitality
- Project management
- Continuous improvement
- Employee discount
2d
Care Home Regional Trainer
Excelcare Holdings —Bromley
- £40,000 - £45,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Free parking
- Referral programme
Quick apply
Part-time - Recruitment and Admin Assistant - 3 month contract - may go longer term
Kemp Services Ltd —Ilford
- £13.25 an hour
- Temporary
- Hybrid work
- English
- Microsoft Office
- Communication skills
- Work from home
Quick apply
6h
Analyst, Knowledge Management
European Bank for Reconstruction and Development —London
- Microsoft Excel
- English
- Master's degree
1d
Sales Director Connected Services
Equans —Bow
- Full-time
- Customer service
- Project management
- Business
- Employee assistance programme
Account Director
OCS Group —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Service Delivery Director

HCLTech -
London

Apply Now

Job details

3 days ago

Qualifications

Power BI
ITIL Certification
Programme management
Operations management
English
Tableau
Analysis skills
Presentation skills
Bachelor's degree
ITIL
Kaizen
Customer support
Business
Leadership
Communication skills

Full job description

City Of London, England
Job Summary

Job Title: Customer Experience Practitioner Location: Job Category: Customer Experience and Service Excellence Job Description: We are seeking a highly motivated and experienced Customer Experience and Service Excellence Manager to join our team. The ideal candidate will be responsible for enhancing service and operational excellence, identifying opportunities for improvement, implementing best practices, and leading initiatives to optimize customer and employee experiences. Key Responsibilities: Customer Experience (CX): • Onboard client's teams to the CX Program by conducting in-depth Customer Learning sessions, CX Maturity Assessments, and Voice of the Customer analysis. • Design, conduct, and evaluate studies to identify key customer interactions that need attention or improvement, documenting requirements. • Develop personas, journey maps, and other tools to lead teams through problem solving of complex business and technical challenges that directly impact the customer experience. • Analyze, quantify, and clearly articulate the value derived from program actions. • Design new and innovative customer interactions and touchpoints to enhance and differentiate our customer experience. • Prioritize, manage, and deliver people/process/technology initiatives that optimize the Customer Experience end-to-end and result in quantifiable CX metric improvements. • Regularly communicate progress and opportunities to all levels of the organization using engaging and informative content. Service Improvement and Continuous Service Improvement (CSI): • Review and recommend service level hygiene and improvement. Classification: Internal • Proactively assess operational practices across people, processes, and tools. • Drive Continual Service Improvement Programs across various client and digital workplace services domains. • Establish and implement industry best practices within our service delivery. • Make recommendations for tool adoption and maturity and drive implementation. • Drive improvements to support end-user and customer leadership experience. • Drive customer satisfaction. Foundation Services: Maturity Assessment, Benchmarking, and Best Practice Sharing: • Conduct GAP/Maturity assessments and share results with action plans. • Performance benchmarking with recommendations. • Establish best practice guidelines and frameworks. • Identify and enable learning and development opportunities. Qualifications: • Bachelor’s degree in Business Administration, Management Information Systems, Information Sciences, Engineering, Computer Science, or a related field. • Overall 8+ years with 5+ years of progressive experience in Service Delivery, Operations Management, or Customer Support. • Strong program management experience, including strategic planning, organization, execution, and follow-through. • Strong data gathering and analytical skills which translate to action for improvement. • Good presentation skills to build and share inspiring visual stories and use cases. • Strong collaboration and influencing skills at all levels. • Ability to adapt and change with the needs of the organization and business. • Understanding of digital workplace solutions that enable collaboration, communication, and knowledge sharing. • Recent experience as part of a Customer Experience organization preferred. • Excellent communication skills in English. Classification: Internal • ITIL v3 or above certification. • Experience in handling End User Technology Transition and Transformation Projects. • Experience in del

Key Responsibilities
1. Direct operations management and escalation handling by implementing best practices in workflow design, resource allocation, and issue resolution to ensure all client SLAs and internal metrics are achieved.
2. Drive process improvement initiatives using Lean, Kaizen, and data visualization platforms such as Power BI or Tableau to identify and resolve bottlenecks, enabling measurable gains in efficiency and quality.
3. Oversee escalation management protocols by setting up structured response mechanisms, analyzing root causes, and ensuring rapid resolution of high-impact incidents.
4. Guide and coach team leaders and managers by conducting regular performance reviews, sharing operational management frameworks, and promoting a culture of continuous learning and accountability.
5. Interpret and communicate operational performance trends using advanced data visualization tools, ensuring key stakeholders are informed and empowered to make timely decisions.
6. Champion innovation within operations by leveraging industry best practices and emerging technologies to streamline systems, policies, and processes supporting organizational growth.
7. Develop and maintain robust feedback channels with clients to proactively understand evolving requirements and ensure service delivery aligns with client expectations.

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Refine Your Search

service delivery director jobs in wapping, gtl

Service Delivery Director

Head of Operations - Event Traffic & Crowd Management

Business Support and Office Manager

Commercial Director

Regional Business Manager

Operation Manager

Registered Service Manager

PMO Manager

Security Manager

Senior Programme & Service Delivery Directors

Transformation Project Manager

Senior Service Delivery Manager

Brand and Digital Marketing Director

Client Engagement Manager

Deputy Account Director

Care Home Regional Trainer

Part-time - Recruitment and Admin Assistant - 3 month contract - may go longer term

Analyst, Knowledge Management

Sales Director Connected Services

Account Director

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