Service manager Work, Jobs in Wardington, Oxf (with Salaries)

Service Support
Fortress Technology (Europe) Ltd —Banbury
- £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Store discount
Quick apply
Reviewing Officer
OXFORDSHIRE COUNTY COUNCIL —Banbury
- £31,537 - £34,434 a year
- Part-time
- Organisational skills
- Communication skills
- Relocation assistance
- Employee discount
Hire Manager
GAP Group —Warmington
- Weekend availability
- Organisational skills
- Training & development
- Leadership
House Manager
Cora Partners —Banbury
- £60,000 - £70,000 a year
- Full-time
- Hotel
- Team management
- Leadership
- Life insurance
Centre Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £45,000 - £50,000 a year
- Full-time
- Management
- Rehabilitation centre
- Budgeting
Quick apply
Sales - Supervisor
New Look —Banbury
- Part-time
- Customer service
- Training & development
- Communication skills
8d
Casual Driver
Eden Motor Group —Banbury
- Customer service
- Driving
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
1h
Barista
Starbucks —Banbury
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Area Support Manager
Impact Food Group —Bicester
- £38,000 - £40,000 a year
- Full-time
- Microsoft Office
- School
- Annual leave
- Employee discount
Quick apply
Logistics Coordinator
Newly Weds Foods —Banbury
- Analysis skills
- IT
- Communication skills
Quick apply
Warehouse Coordinator
GXO Logistics —Banbury
- £13.75 an hour
- Full-time
- Management
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
9d
Health & Wellbeing Manager
Northampton Saints Foundation —Northampton
- £35,000 - £38,000 a year
- Full-time
- Management
- Recruiting
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
Store Manager
Home Bargains —Banbury
- £46,891 a year
- Customer service
- Training & development
- Retail management
- Store discount
- Annual leave
Quick apply
Sales - Sales Advisor - UK
New Look —Banbury
- Part-time
- Customer service
6d
Environmental Enforcement Officer
Cherwell District Council —Banbury
- £34,198.50 - £39,138.00 a year
- Full-time
- Negotiation
- Annual leave
- Work from home
Purchasing Administrator
Joma Jewellery and Katie Loxton —Banbury
- £26,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Communication skills
- Work from home
- Employee discount
Porsche Assistant Service Manager
Sytner —Towcester
- Weekend availability
- Customer service
- Team management
- Leadership
Store Manager
Coffee#1 —Banbury
- £31,150 a year
- Full-time
- Customer service
- No experience needed
- Retail management
- Employee discount
Operational Resilience Manager
NHBC —Milton Keynes
- £70,000 - £90,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Crick
- £85,000 - £95,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply

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Service Support

Fortress Technology (Europe) Ltd
Banbury

Quick apply

Job details

Permanent | Full-time
£28,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Sage
Customer service call handling
Microsoft Excel
Microsoft Outlook
Travel arrangements
Inbound customer enquiry call handling
Sales
Client enquiry handling
Filing
Complaint handling
Handling customer enquiries
Administrative experience
Purchase order creation
Appointment booking and call handling
Accommodation booking
Organisational skills
Customer interaction
Typing
Phone etiquette
Cross-functional collaboration
Communication skills
Rota coordination

Full job description

Position: Service Support

Reporting to: Service Manager

Direct Reports: 0

Working Hours: Monday to Friday 08:45-16:45

This individual will be providing expansive administrative support to the Service team comprising the office team and the remote Service Engineers.

The position is a multi-disciplined role requiring a wide range of skills or abilities to support activities such as:

· Raising quotations for Service engineer visit, After sales service products and Training

· PO/Order Entry

· Arranging Service Visits (both UK and Overseas incl. booking of flights, hotels, parking, hire cars, transfers, visa’s etc)

· Dealing with urgent customer requests and complaints in a timely fashion

· Comprehensive Service diary management

· Processing and conclusion of service engineer visits

· Escalation of open service issues communicated via service engineer submitted paperwork.

· Other tasks include in-office duties such as logging, Customer Satisfaction stats and general day-to-day services activities.

· A strong ability to work cross-functionally and as part of a team.

The individual must have an eye for detail with a desire to improve processes and efficiencies whilst also having the ability to work independently and prioritise workloads.

· Ensure quotations, PO receipt/Order Entry are carried out in a timely manner with excellent attention to detail.

· Manage and arrange the Service Engineers job timetable, by location and customer demand.

· Review customer demand and schedule engineers based on skills matrix.

· Responsible for UK and overseas Service visits, booking fights, hotels, parking, hire car, transfers etc.

· Manage the Service filing system (to include archiving when necessary)

· Create and assist in raising quotations for service visits, training, and service contracts.

Ensure prompt submission of service engineer paperwork

· Professional and proficient in Telephone handling and handling in-depth or complex queries to locate the right source of direction of call.

· Ability to work cross-functionally to be able to respond to all customer inquiries in a timely manner.

Identify areas of improvements which aid response times to customers

· Adhere to the validation process from contacting customers, raising visits to sending out completed reports, certificates, and all service-related documents.

· Adhere to the Service Call process for all outbound jobs from completion to invoicing.

· Promotion and sale of service products to UK customers

Responsible for ISO service requirements

Please note: Duties will vary and fluctuate depending on the level of work within the team. There is the opportunity to develop and learn new skills, so duties may increase once a good understanding of the business has been achieved.

Personal attributes - the jobholder will need to demonstrate:

· Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).

· confidentiality and integrity

· flexibility and the ability to respond well to change and pressure.

· ability to positively influence and build effective relationships.

· a personable approach with a good telephone and communication skills.

· self-motivation and energy.

· strong planning and organisation skills.

· a meticulous approach and a high level of accuracy, demonstrating strong attention to detail.

· Excellent communication skills.

Specific Skills

· Microsoft Word, Excel.

· Outlook Email or similar system.

· Use of a CRM system.

· Use of Sage, SAP, or similar accounts package – desirable but not essential.

Working Hours & Benefits

· Working Monday to Friday, 8.45am to 4.45pm.

· 25 days annual leave plus bank holidays.

· Company Pension (you 5% / Fortress 3%).

· Eyecare scheme.

· Cycle to work scheme.

· Fortress Hub – giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.

· Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.

· Training – full induction, and ongoing training relevant to job role.

· Opportunities for career development via a development plan.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Banbury OX16 4XS: reliably commute or plan to relocate before starting work (required)

Experience:

customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in wardington, oxf

Service Support

Reviewing Officer

Hire Manager

House Manager

Centre Manager - Banbury Lodge

Sales - Supervisor

Casual Driver

Barista

Area Support Manager

Logistics Coordinator

Warehouse Coordinator

Health & Wellbeing Manager

Store Manager

Sales - Sales Advisor - UK

Environmental Enforcement Officer

Purchasing Administrator

Porsche Assistant Service Manager

Store Manager

Operational Resilience Manager

Manager Service Delivery & Transport

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