Patient services team leader Work, Jobs in Ware, Hrt (with Salaries)

Patient Advisor (Customer Service)
Pharmacy2U —London
- £27,020 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
13d
People Advisor - 12 Month FTC
Doctor Care Anywhere —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Work from home
Quick apply
7d
Client Services Co-Ordinator Accounts
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Weekend availability
- CRM software
- Microsoft Office
- Databases
Junior Project Manager
M3EU —London
- Full-time
- Remote
- Writing skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
14d
Client Service Representative
CSC (Corporation Service Company) —London
- Full-time
- Remote
- Organisational skills
- Communication skills
1d
Success Operations Associate
Tabeo —London
- Remote
- Communication skills
- Annual leave
22h
Medical Support Specialist - Permanent Night Shift (Remote)
Careers at Eucalyptus —London
- 8 hour shift
- Remote
- Patient care
- School
Quick apply
Area Manager - Thames Valley
PortmanDentex —London
- Full-time
- Data analysis skills
- Travel
- Leadership
- Annual leave
Quick apply
Sterile Services Team Leader
Steris —London
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Band 3 Senior Admin Officer - London Hub
Royal Free London NHS Foundation Trust —London
- £30,630 - £32,346 a year
- Part-time
- Flexible schedule
4d
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Continuous improvement
- Communication skills
- Negotiation
- Annual leave
People Operations Business Partner
HUC —Welwyn Garden City
- £42,000 - £45,000 a year
- Full-time
- Continuous improvement
- Human resources
- Recruiting
- Free parking
- Employee discount
8d
Exams Coordinator - 12 Month Maternity Cover
Royal College of Physicians —London
- £30,962 a year
- Full-time
- Customer service
- Data entry
- Budgeting
7d
QC Associate Role (Fixed Term)
Thermo Fisher Scientific —Bishop's Stortford
- Full-time
- Continuous improvement
- Quality control
Night Trunk and Warehouse Operative
LF&E Refrigerated Transport —Welwyn Garden City
- £35,755.20 a year
- Full-time
- Warehouse experience
- Free parking
Switchboard Operator
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £25,760 - £27,476 a year
- Full-time
- Data entry
- Annual leave
- Flexible schedule
11d
Client Services Coordinator (Front of House - Accounts)
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Part-time
- CRM software
- Microsoft Office
- Databases
9d
Front of House Clinic Coordinator
Harley Academy —London
- £26,436.80 - £27,230.00 a year
- Part-time
- Sales
- Front desk
- In-person
Quick apply
6d
Bank, Band 4, STAR Worker, Stevenage - SW1481
Hertfordshire Partnership NHS Foundation Trust —Stevenage
- £27,485 a year
- Full-time
- Mentoring
- Training & development
- Care plans
11d
Consultant/Senior Consultant Life Sciences & Healthcare Strategy, Strategy & Business Design
Deloitte —London
- Hybrid work
- Research
- Business development
- Analysis skills

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Patient Advisor (Customer Service)

Pharmacy2U -
London

Quick apply

Job details

Full-time
£27,020 a year
13 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Referral programme
Car scheme
Sick pay

Qualifications

CRM software
Customer service call handling
GPhC
Microsoft Outlook
Inbound customer enquiry call handling
Triage
Microsoft Office Suite
Complaint handling
Patient service
Organisational skills
Communications
Customer interaction
Multidisciplinary collaboration
Communication skills
NMC

Full job description

Role: Patient Advisor

Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based in Central London

Salary: £27,020 per annum plus extensive benefits

Contract type: Permanent

Employment type: Full time, (Tuesday to Saturday)

Working hours: 8:45am- 5:15pm

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

Our online doctor service delivers safe, accessible and high-quality healthcare to patients across the UK. Working at the intersection of healthcare and technology, you'll play a key role in supporting exceptional patient experiences in a fast-paced and innovative environment.

The role begins with a 6-8 week office-based training programme (Monday to Friday), before moving to a hybrid working model with a contracted schedule of Tuesday to Saturday.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

Competitive contributory pension
Occupational sick pay
Long-service awards and refer-a-friend bonuses
Professional registration fees covered (GPhC, NMC, CIPD and more)
Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

Enhanced maternity and paternity pay
Flexible hybrid working to help balance work and home life

Health & wellbeing

Private healthcare insurance at discounted rates (Aviva)
Employee Assistance Programme and in-house mental health support
Access to discounted gym via benefits platform
Regular health and wellbeing initiatives

Career growth

Strong commitment to CPD, training and professional development

Time off & flexibility

25 days’ annual leave, increasing with service
Buy and sell holiday scheme

Everyday perks & exclusive discounts

Employee discount platform
Exclusive discounts at The Springs, Leeds
25% off health & beauty purchases
25% off Pharmacy2U Private Online Doctor services

Culture & community

Regular social events throughout the year

What you’ll be doing?

Deliver a discreet, responsive and efficient service to patients.
Prioritise patient safety and maintain the highest standards of care.
Collaborate effectively within a fast-paced, high-performing team.
Manage high volumes of patient enquiries via telephone and secure messaging with accuracy, empathy and professionalism.
Engage confidently with patients over the phone, aiming to achieve first-contact resolution wherever possible.
Use secure internal messaging systems as the primary channel for patient communications.
Operate the Online Doctor Patient Management System (OPMS) to accurately record, categorise and manage patient interactions.
Allocate laboratory test results to patients and support them in accessing appropriate treatments where required.
Liaise with pharmacies, laboratories and GP surgeries to facilitate seamless patient care.
Identify, report and help resolve operational or service issues that may impact the patient experience.
Investigate and manage patient complaints received through multiple channels, including secure messaging.
Conduct patient identity verification checks through external partners.
Adhere to policies, procedures and governance requirements relating to NHS partnerships.
Act as the voice of the patient, contributing to business projects and service development initiatives.
Work collaboratively with colleagues across multiple departments to represent and support Online Doctor.
Triage and direct enquiries to the appropriate teams when necessary.

Who are we looking for?

Demonstrates initiative, drive and a proactive approach to work.
Proven ability to work effectively both independently and as part of a team.
Strong organisational skills with the ability to prioritise workloads and manage competing demands.
Excellent written and verbal communication skills.
High level of accuracy and attention to detail.
Proven experience in a customer service environment.
Experience of handling customer complaints professionally and effectively.
Empathetic, positive and engaging communication style.
Strong customer service focus with a commitment to achieving first-contact resolution.
Proficient in Microsoft Office applications, including Outlook, Excel, Word and Teams.
Well-organised, self-motivated and able to work effectively in a fast-paced environment.
Previous experience using CRM systems.

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

Quick apply

Refine Your Search

patient services team leader jobs in ware, hrt

Patient Advisor (Customer Service)

People Advisor - 12 Month FTC

Client Services Co-Ordinator Accounts

Junior Project Manager

Client Service Representative

Success Operations Associate

Medical Support Specialist - Permanent Night Shift (Remote)

Area Manager - Thames Valley

Sterile Services Team Leader

Band 3 Senior Admin Officer - London Hub

Collections Specialist

People Operations Business Partner

Exams Coordinator - 12 Month Maternity Cover

QC Associate Role (Fixed Term)

Night Trunk and Warehouse Operative

Switchboard Operator

Client Services Coordinator (Front of House - Accounts)

Front of House Clinic Coordinator

Bank, Band 4, STAR Worker, Stevenage - SW1481

Consultant/Senior Consultant Life Sciences & Healthcare Strategy, Strategy & Business Design

I want to receive the latest job alerts for patient services team leader in ware, hrt

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