Customer experience manager Work, Jobs in Wareham, Dor (with Salaries)

Visitor Experience Manager
The Tank Museum —Bovington Camp
- £37,000 - £40,500 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- IT
Quick apply
Area Care Manager
Helping Hands —Poole
- £55,000 - £60,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager - South East & West
Elior UK —Bournemouth
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
Operations Coordinator
Glow Green Ltd —Bournemouth
- Up to £35,000 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Annual leave
- Referral programme
Quick apply
6d
Channel Sales Manager - South UK M/F
Hirsch UK —Poole
- £55,000 - £72,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Area Manager
Lidl —Christchurch
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
10d
Operations Executive
Glow Green Ltd —Bournemouth
- Up to £35,000 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Annual leave
- Referral programme
Quick apply
6d
Customer Service Representative - Poole
U-Drive —Poole
- £30,708 a year
- Weekend availability
- Customer service
- Driving
- Communication skills
- Annual leave
- Employee discount
Quick apply
Operations Manager
Breathe Safety Ltd —Christchurch
- £45,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Assistant Manager
The Quay Inn —Wareham
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
5d
Aftersales Manager
Sandown Mercedes Benz of Dorchester —Dorchester
- Up to £58,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
- Employee discount
- Life insurance
Quick apply
Accounts Receivable Manager
The Corporate Housing Partnership Limited —Poole
- £38,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Management
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Programme Officer (Two Positions Available)
Bournemouth University —Bournemouth
- £26,093 - £31,236 a year
- Hybrid work
- Annual leave
- Flexitime
4d
Customer Operations Manager
Royal Mail Group —New Milton
- Full-time
- Management
- Travel
- Leadership
- Annual leave
- Sick pay
12d
Customer Account Manager
Corintech —Fordingbridge
- Up to £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Travel
- Free parking
- Flexible schedule
Quick apply
Customer Service Team Lead
Charles Trent —Poole
- £34,000 a year
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Quick apply
4d
Onsite IT Engineer ( Working from the office and client sites)
Prodigy IT Solutions —Blandford Forum
- £25,000 - £42,000 a year
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick apply
3d
Aftersales Manager
Snows Group —Poole
- £55,000 - £60,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Employee assistance programme
- Referral programme
10d
New to Travel - Travel Consultant Swanage
Hays Travel —Swanage
- Full-time
- Sales
- Classroom experience
Business Development Manager South-Coast
BauWatch Group —Poole
- £45,000 a year
- Full-time
- Remote
- Microsoft Office
Quick apply
11d

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customer experience manager jobs near wareham, dor

Visitor Experience Manager

The Tank Museum -
Bovington Camp

Quick apply

Job details

Permanent | Full-time
£37,000 - £40,500 a year

Qualifications

Customer service
Upselling
Project management
IT
Communication skills
Negotiation

Full job description

Working closely with the Director of Visitor Experience & Commercial, the Visitor Experience Manager will ensure every visitor enjoys an enriching, memorable, and safe visit to the museum. This role holds primary responsibility for the daytoday management of general visitor operations, enquiries, and group bookings, ensuring seamless service and operational excellence. While the role requires strong planning and process management, it also offers significant creative scope, continuously seeking innovative ways to elevate the visitor experience and drive increased footfall through new, engaging, and dynamic programming.

Key Accountabilities:

Deputise for the Director of Visitor Experience and Commercial as and when required.
Lead and/or support on Visitor Experience Development projects, helping to ensure the Museum continues to be an industry leading Visitor Attraction.
Responsible for the Duty Manager Function at the Museum, including the writing of operational procedures, training and rotas.
Responsible for the process and procedure of general email and telephone general enquiries.
Responsible for the process and procedure of group bookings, and KPIs in relation to these.
Line manage the Visitor Experience administration team and full-time Duty Manager.
Own the Museum-wide activity planner document and chair the Activity Planner Meeting. Ensuring collaboration of the planner between all departments in the museum. Maximising internal productivity without hindering Visitor Experience.
Manage visitor experience budgets. Particularly accessibility and school holiday programming.
Lead on school holidays programming, particularly driving the 'non military' aspects broadening our audience appeal with key partnerships and 'outside the box' thinking. Working closely with the Education & Visitor Engagement Manager and Partnership & Events Development Manager to achieve this.
Work with visitor experience administrators in upselling activities.
Support the Facilities & Estates Manager in ensuring the functionality and aesthetic appearance of the Tank Museum site.
Collate, monitor and report on visitor feedback.
Support the Director of Visitor Experience and wider departmental leads in the planning and delivery of events, whilst ensuring the visitor experience is upheld throughout build, delivery and breakdown.
Comprehensive understanding of the Museum Ticketing System
Act as Duty Manager, safeguarding officer, first aider and fire marshal as required.
Support the Estates & Facilities Manager and the Health & Safety Coordinator in ensuring external contractors to the Museum have the relevant risk assessments, insurance and permits and are working appropriately in visitor areas.
Participate in the Museum call out procedures.

What you'll bring:

Essential:

Experience in a customer service role within a heritage or visitor attraction.
Managing a team
Writing and implementing operational procedures
Creative programming
Strong IT skills
Ability to organise and plan
Excellent communication skills, including dealing with members of the public as well as internal parties

Desirable:

Project management experience
Safeguarding knowledge
Negotiation skills
Qualification in Tourism or similar related field
IOSH or other H&S qualification

Due to the nature of the role the post holder will be required to work onsite. Hybrid or working from home is not available.

Advert closes - 29th June 2026

Interviews - will take place on 7th July 2026.

Quick apply

Refine Your Search

customer experience manager jobs in wareham, dor

Visitor Experience Manager

Area Care Manager

Operations Manager - South East & West

Operations Coordinator

Channel Sales Manager - South UK M/F

Area Manager

Operations Executive

Customer Service Representative - Poole

Operations Manager

Assistant Manager

Aftersales Manager

Accounts Receivable Manager

Programme Officer (Two Positions Available)

Customer Operations Manager

Customer Account Manager

Customer Service Team Lead

Onsite IT Engineer ( Working from the office and client sites)

Aftersales Manager

New to Travel - Travel Consultant Swanage

Business Development Manager South-Coast

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