customer relations representative Work, Jobs in wareham, dor (with Salaries)

Compliance Support
OneDome —Bournemouth
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- IT
- Communication skills
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IQVIA —Bournemouth
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- Bachelor's degree
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customer relations representative jobs near wareham, dor

Compliance Support

OneDome -
Bournemouth

Quick apply

Job details

Full-time
£25,000 - £30,000 a year

Qualifications

Microsoft Outlook
IT
Communication skills

Full job description

Title: Compliance Support

Dept: Compliance Reporting to: Head of Compliance

Hours of work: 5 days per week (37 hours)

Location: UK, Bournemouth - Hybrid (2 days per week)

Overall Responsibility:

To support the Head of Compliance (HOC) in providing assurance to Mortgage Intelligence Holdings (MIH) that Appointed Representatives (ARs) and internal departments adhere to the required regulatory standards set by the Financial Conduct Authority (FCA) in order to deliver good outcomes for our end customers.

Key Responsibilities to include:

Encourage and provide an initial point of contact where AR's and internal staff can seek advice and guidance on compliance related matters

Play a key role in contributing to the networks Consumer Duty obligations, considering these obligations in all actions and decisions that are taken

Liaise with all departments, including Business Assurance Managers (BAMs), Business Assurance Team (BAT) and Authorisations, to identify areas of customer and business risk that require amendment/improvement in compliance controls

Approve financial promotions for ARs and internal departments to ensure that they are clear to customers and in line with FCA rules

Review and approve prospective introducers to AR firms, considering the potential risks that they can pose to the business

Undertake Fitness & Propriety checks on AR firms, analysing the results to assess risk and put in place ongoing monitoring as appropriate

Undertake welcome calls to new network members introducing them to the compliance team and giving a brief oversight of requirements

Review AR Incentive Schemes annually and undertake monitoring of adherence to these as appropriate on a quarterly or six-monthly basis

Assist in provision of data for AR Regime monitoring as appropriate

Maintain, and update where required, appropriate materials in relation to compliance documentation. This includes compliance checklists, procedures and other compliance related forms

Consider the potential vulnerabilities of customers when providing input into the procedures, requirements and activities of the compliance team

Issue compliance bulletins as and when required

Keep abreast of all changes in the market and share appropriate information with the compliance team, BAMs, BAT and ARs

Produce and analyse management information to identify areas that may lead to poor customer outcomes. To include production of monthly and quarterly compliance data to assist Board Report production

Provide assistance with customer complaint management as required, including liaison with the complainant, ARs, PI insurers, solicitors and the Financial Ombudsman Service

Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business

Requirements:

Qualifications

CeMap or equivalent qualification

Experience/knowledge

Good understanding of the FCA Mortgage and Insurance rules
Practical knowledge of the mortgage and insurance markets

Skills

Customer focussed outlook
Excellent oral and written communication skills
Excellent listening and observation skills
High level of accuracy and attention to detail
Strong IT skills and ability to analyse data

Personal Attributes

Professional approach and appearance
A confident but calm manner
Ability to manage time effectively and prioritise work within set timescales
Ability to handle difficult situations/circumstances and resolve issues in a timely manner
A flexible and adaptable attitude

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customer relations representative jobs in wareham, dor

Compliance Support

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Quality Control Team Leader

Quality Control Team Leader

Quality Control Team Leader

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