Customer support & bookings advisor Work, Jobs in Wareham, Dor (with Salaries)

Customer Support & Bookings Advisor
Penton Motor Group —Christchurch
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
Service Advisor
Marshall Motor Group —Bournemouth
- £32,915 - £40,115 a year
- Front desk
- Communication skills
- Annual leave
- Employee discount
Quick apply
HR Advisor
Solent Group —Christchurch
- Full-time
- Hybrid work
- Conflict management
- Recruiting
- Training & development
- Work from home
- Flexible schedule
Quick apply

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Customer Support & Bookings Advisor

Penton Motor Group -
Christchurch

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Life insurance
On-site parking

Qualifications

CRM software
Vehicle service booking
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Appointment booking and call handling
Computer skills
Customer support
Customer interaction
Typing

Full job description

Customer Support & Bookings Advisor

Are you confident on the phone, quick on a keyboard and comfortable juggling a few screens at once? This could be a brilliant next step for you.

We’re Penton Motor Group – a friendly, family-run business with a Contact Centre team made up of a wide age range and mix of personalities. We’re looking for someone new to join us as a Customer Support & Bookings Advisor – someone who’s positive, tech-savvy and genuinely cares about doing a good job.

You don’t need to be a “car person” – you just need to be great with people and confident with computers.

What You’ll Be Doing

On a typical day, you’ll be:

Talking to customers on the phone about MOTs, services and repairs
Booking appointments and managing diaries across multiple branches
Working across several systems and screens at the same time (CRM, booking tools, email, internal systems)
Following clear processes so every booking is accurate and every note is logged
Sending confirmations, reminders and follow-up messages
Checking in after visits to make sure everything went smoothly
Highlighting helpful extras (no hard selling)

It’s a role where you’re right at the heart of the customer journey – you’re often the first and last person they speak to.

This Role Would Suit You If…

You’re self-motivated and like getting stuck in without needing to be chased
You’re confident with IT – happy using multiple tabs and systems, quick to pick up new software
You’re calm and organised when it’s busy and the phones are ringing
You like following steps and processes so things are done properly
You’re a clear, friendly communicator – on the phone and in writing
You enjoy being part of a close-knit, supportive team

Whether you’re early in your career and want a role where you can use your tech skills and grow, or you’ve already had some customer service experience and want something more structured and process-driven, we’d love to hear from you.

Working Hours

Monday to Friday: 8:00am – 5:00pm
Saturday mornings: 8:30am – 12:30pm (rota basis)

What You’ll Get

A supportive, welcoming team with a wide age range and friendly atmosphere
Free week’s holiday in Cornwall every year (after qualifying period)
22 days holiday + bank holidays + your birthday off
Competitive pay and a stable, long-term opportunity
Company pension, cycle-to-work scheme, staff discounts
Branded workwear and full in-house training on systems and processes

How to Apply

Send us:

Your CV
A short note about yourself – tell us a bit about your personality, your IT skills and why you’d be a great fit for a busy, customer-focused contact centre.

If you’d like slightly different hours, include what would work for you.

We’re excited to meet our next Customer Support & Bookings Advisor – if this sounds like you, hit apply.

Job Types: Full-time, Permanent

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Life insurance
On-site parking

Experience:

Computer skills: 2 years (required)

Work Location: In person

Quick apply

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