Motor vehicle service advisors Work, Jobs in Wareham, Dor (with Salaries)

Aftersales Apprentice
Mercedes-Benz of Poole —Poole
- £8.00 - £12.71 an hour
- Monday to Friday
- Travel
- In-person
- Mechanical knowledge
- Store discount
- Employee discount
Quick apply
4d
Service Advisor
Sandown Mercedes-Benz of Poole —Poole
- Up to £38,000 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
Quick apply
4d
Aftersales Advisor - Magna Mazda
Magna Mazda Dorchester —Dorchester
- From £26,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Store discount
- Profit sharing
Quick apply
Aftersales Advisor - Horizon Honda
Horizon Honda Christchurch —Christchurch
- From £26,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Store discount
- Annual leave
Quick apply
9d
Service Advisor
Van Mossel Automotive Group UK Ltd —Poole
- £31,000 a year
- Monday to Friday
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
- Gym membership
3d
Service Advisor
Marshall Motor Group —Bournemouth
- £32,915 - £40,115 a year
- Front desk
- Communication skills
- Annual leave
- Employee discount
Quick apply
Bodyshop Vehicle Damage Assessor
Fix Auto Bournemouth —New Milton
- £40,000 - £50,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
- Free parking
Quick apply

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Aftersales Apprentice

Mercedes-Benz of Poole -
Poole

Quick apply

Job details

Apprenticeship
£8.00 - £12.71 an hour
4 days ago

Benefits

Store discount
Cycle to work scheme
Company pension
Company events
Employee discount
Life insurance
Sick pay

Qualifications

Vehicle service booking
GCSE
Internal department liaison
Customer relationship management
Relationship management
Customer support
Customer interaction
Transport scheduling
Mechanical knowledge

Full job description

Aftersales Apprentice -Mercedes-Benz of Poole

The purpose of this role is to train and develop to have a depth and breadth of knowledge, skills and experience through all areas of the Aftersales department. This will enable you to support the Front of House / Parts team delivering a first class customer experience which will improve customer retention and loyalty.

College attendance will be in block release and candidates will be expected to travel to attend College.

Main Duties will include training and development to work towards:

The main duties and responsibilities of an Aftersales Apprentice will be to support all areas of the Aftersales department.

Manage complete customer journey for a service visit, including VHC process, ensure the customer is kept informed throughout, without delay.
To validate Dealer Management System (DMS) marketing records for existing customers or create new record for new customers.
Update and correct vehicle records within DMS
Using Dealer Management System (DMS) Workshop Loading module, schedule all work to maximise utilisation, ensuring that work is capable of completion in line with customer’s requirements offering an alternative booking if necessary.
To offer all customers (unless leased vehicle) an estimate for work booked.
To ensure that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy cars and collection and delivery drivers.

Service Care Sales and Administration

Receive all parts orders, interpreting customer requirements and give advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
Ensure that the image and levels of customer service within the department is in line with Company standards
Ensure that all orders for despatch match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems.
Develop and maintain professional relationships with all customers to gain new and repeat business.

Customer Service

Ensure that all internal and external customers receive excellent levels
Ensure that the department helps to promote services offered by other departments within the dealership.
Identify any difficulties a customer may experience within any department and resolve these alongside the other departments within the team

Key Skills:

Friendly, with a professional personal manner and committed to working and studying towards qualifications
Organised and systematic approach to work
Maths & English GCSE Level 4 plus

Hours of work are: 40 hours per week

Monday to Friday, 08.30 – 17.30 (with one hour unpaid break)

Job Type: Apprenticeship

Pay: £8.00-£12.71 per hour

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Life insurance
Sick pay
Store discount

Education:

GCSE or equivalent (required)

Licence/Certification:

Level 4 in English and Maths GCSE (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

motor vehicle service advisors jobs in wareham, dor

Aftersales Apprentice

Service Advisor

Aftersales Advisor - Magna Mazda

Aftersales Advisor - Horizon Honda

Service Advisor

Service Advisor

Bodyshop Vehicle Damage Assessor

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