Team – Underwriting
Working Pattern - Hybrid – 2–3 days per week in the Vitality office. Full time, 37.5 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Firm understanding of Life Insurance and processes
- A data-led mindset to drive performance and improvement
- Proven ability to lead, coach and develop people, technical awareness to guide confident, consistent decision-making
What this role is all about:
This is your opportunity to make a real difference to both your team and our customers. As an Underwriting Team Leader, you’ll lead, coach and develop a team of underwriters, creating an environment where people feel confident, supported and empowered to make sound decisions. Drawing on your knowledge of life insurance and risk assessment, you’ll guide your team to deliver consistent, high quality underwriting outcomes that balance risk with fair, customer-focused decisions. You’ll play a key role in shaping how the team operates day to day, driving capability, embedding best practice, and supporting your team through complex cases. All while continuously improving the way we work to enhance service, quality and the overall customer experience across the underwriting journey.
Key Actions
- Lead and support your team day-to-day, creating a positive, high-performing and inclusive culture
- Help individuals grow through coaching, feedback, and development opportunities
- Ensure a smooth and efficient underwriting journey, managing workloads and service levels
- Champion quality, consistency and fair decision-making in every case
- Build strong relationships across teams to deliver the best outcomes for customers and advisers
- Spot opportunities to improve how we work and bring new ideas to life
What do you need to thrive?
- Experience in life insurance underwriting
- A genuine passion for leading, supporting and developing others
- Confidence using data and insight to guide decisions and improve performance
- Strong communication skills and the ability to build trusted relationships across the business
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- Retirement support – We will match your contributions up to 5% of your salary
- Health & wellbeing – Discovery Medical Health Scheme
- Financial protection - Life assurance, income protection and short and long-term disability insurance
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
Vitality South Africa plays a key role in the development and delivery of the shared‑value insurance model within the Discovery Group. The team leads key strategic initiatives in the South African market, strengthens alignment across the organisation, and ensures the successful implementation of Vitality’s health and wellness programmes. In addition, the team provides specialised expertise, cutting edge technology, behavioural science and health and wellness, drawing on both global innovation and local market insight. Roles within Vitality South Africa are dynamic and fast‑paced. As such, we are seeking individuals who are adaptable, solutions‑oriented, and capable of delivering high‑quality, sustainable value in a complex and evolving environment.
Employment Equity:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
