Company Description
At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We place people at the heart of everything we do.
What do we do?
Sofitel, the Modern Luxury International Hotel Brand for Accor, brings the French art de vivre to business and leisure travellers visiting the Qantas Premium Lounge London Heathrow. It is a luxury state of mind that drives our teams to deliver epic experiences for our guests, with a touch of that joyful and carefree French art of living. It's there in a way that we remember a favourite drink, or meal, or preferred newspaper. It's in the personal attention we might offer a first time visitor to our lounge to help them feel at home. It's in the care and pride we take in serving beautiful, fresh food that's a pleasure to eat. It's there in the playful banter between our barista and a regular guest. It's there in every warm smile, helping hand and fond farewell.
At the Qantas Premium Lounge London Heathrow, we have a unique opportunity for extraordinary professional to join our team in providing Five Star Hospitality service including premium a la carte and buffet dining.
With a genuine commitment to delivering an exceptional and unrivalled luxury guest service every time, we seek like-minded people who strive for excellence at every touchpoint and will help us achieve a whole new level of outstanding guest satisfaction.
What are we looking for:
Ideally with at least three years’ experience in a luxury hospitality environment or ex-cabin crew with impeccable presentation and a warm friendly smile that will set you apart.
Our lounge hosts are the face of our lounge they represent both Accor and Qantas to our passengers by giving a friendly welcome at the reception desk of our premium lounge in Heathrow terminal 3. Dealing with lounge access, check in, transfer, seat changes and general enquires.
In addition to working on the reception the hosts will work on the main floor of the lounge to ensure that our VIP passengers are well taken care of.
- Previous customer service or hospitality experience is a must.
- A friendly, customer focused attitude with the drive to provide Total Customer Satisfaction.
- Some level of food, wine & beverage knowledge
- Initiative to ensure that interactions with our customers are positive and efficient.
- Confidence in liaising with various internal and external clients.
- Maintaining a high standard of grooming and presentation.
- In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
- 5 years background check and criminal record check is required to work at the airport.
- Flexibility in regards to your work availability is essential, as the Lounge operates 7 days a week, including evenings, weekends and public holidays. Lounge opens early in the morning from 06:00am.
Sound like you? In addition to your salary we offer a range of other benefits including:
- Free meals on duty
- Discounts in over 4k hotels worldwide
- Extra holidays with length of service
- Access to our lounges for you and your immediate family
- Uniform dry cleaning
- Employee Assistance Program
- The best coffee on the airport and much more
Job Type: Full-time
Pay: £19.09 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
