We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.
This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.
Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.
We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.
Places where life happens. Where businesses grow. And where cities are defined.
LOCATION
This role is based at Picadilly Circus. Flexible, event-led schedule including evenings, weekends, and bank holidays depending on venue activity.
THE ROLE
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The Venue & Operations Manager is responsible for the operational leadership and day-to-day management of The Venue at Piccadilly Lights, ensuring the space operates safely, efficiently, and to the highest standards at all times.
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The role oversees venue operations, logistics, brand and client coordination, operational planning for events and activations, ensuring the venue is fully prepared to deliver premium brand experiences in one of London’s most visible locations.
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Salary: Competitive
PRINCIPLE ACCOUNTABILITIES
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Lead the day-to-day operational management and readiness of The Venue at Piccadilly Lights
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Ensure the venue is operationally ready at all times, including opening, closing, and daily operational checks
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Maintain the venue to exceptional presentation, technical, and safety standards
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Manage venue schedules, operational planning, and event readiness
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Oversee venue access, deliveries, contractor access, and production load-ins
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Coordinate operational activity across security, cleaning, technical, and production suppliers
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Act as Duty Manager during events and high-profile activations
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Ensure smooth operational delivery across front-of-house and back-of-house areas
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Identify and implement process improvements to enhance venue efficiency and operational delivery
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Lead operational planning for all events and activations hosted at the venue
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Develop and manage operational timelines, run sheets, and venue schedules
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Coordinate production schedules including load-in, rehearsals, event delivery, and load-out with clients
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Manage venue capacity, and operational layouts
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Work closely with production teams and Landsec partners to ensure technical and operational readiness
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Ensure compliance with all health & safety legislation, fire safety, licensing, and local authority requirements in partnership with the Landsec Health & Safety team
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Review, approve, and enforce event risk assessments and method statements (RAMS)
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Ensure fire exits, crowd management plans, and emergency procedures are adhered to at all times
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Maintain incident reports, operational audits, and compliance documentation
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Promote a culture of safety and compliance across all venue activity
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Manage relationships with approved venue suppliers including catering, AV, security, cleaning, and production partners
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Ensure suppliers operate in line with venue procedures, safety requirements, and operational standards
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Coordinate supplier access, deliveries, and operational logistics
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Monitor supplier performance to ensure consistent delivery of high operational standards
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Act as the lead operational contact on-site for clients, agencies, rights holders, and production teams
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Lead operational briefings and venue walkthroughs with clients and suppliers
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Oversee the operational delivery of brand activations, product launches, screenings, press events, and broadcast productions
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Ensure operational requirements and event delivery expectations are met to the highest standards
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Proactively resolve operational challenges in a fast-paced, high-visibility environment
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Support budgeting and cost control for venue operations
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Monitor supplier costs and spend
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Identify opportunities to improve operational efficiency and revenue generation
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Work closely with internal commercial, sales, and marketing teams to support venue bookings and activations
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Act as an ambassador for The Venue at Piccadilly Lights
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Build strong working relationships with stakeholders from global brands, agencies, broadcasters, production partners, and venue stakeholders
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Support client site visits, pitches, showcases, and demonstrations
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Contribute to the continued development of the venue as a destination for premium brand activations and live events
WORKING HOURS
Flexible, event-led schedule including evenings, weekends, and bank holidays depending on venue activity.
ESSENTIAL CRITERIA
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Proven experience as a Venue Manager, Operations Manager, or Event Operations Manager
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Experience managing live events and operational delivery in a venue environment
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Strong organisational and operational planning skills
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Ability to manage multiple stakeholders in fast-paced environments
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Confident communicator with a calm and authoritative presence
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Ability to work flexible hours including evenings and weekends
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
Below are some of our core benefits, make sure to visit our My Total Reward page for more information.
Performance based annual bonus plan
25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
Private medical insurance, Health Cash Plan, Life assurance and income protection.
Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
Two different share plans enabling you to share in the success you will help to build
Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%
And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause
At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing [email protected]
To find out more about our approach, visit our Diversity and Inclusion page.
