Advocacy manager Work, Jobs in Warrington, Chs (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
5d
Personal Wellbeing Manager
Prison Advice and Care Trust —Daresbury
- £29,452.50 a year
- Full-time
- Education
3d
PR & Media Manager
Community Integrated Care —Widnes
- £39,140 - £45,320 a year
- Full-time
- Hybrid work
- Work from home
- Employee assistance programme
Quick apply
Internal Communications Manager
BAM UK & Ireland —Salford
Accelerator Strategic Partnership Manager (12 Months)
National Westminster Bank PLC —Manchester
- £41,183 - £58,140 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Financial services
- Annual leave
10d
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Principal Planning Officer (Team Manager)
Cheshire West and Chester Council —Ellesmere Port
- Master's degree
- Leadership
- Communication skills
Help to Claim Adviser
Citizens Advice Liverpool —Liverpool
- £27,096 a year
- Full-time
- Hybrid work
- IT
- Communication skills
9d
L'Oréal Luxe Multi-Brand Beauty Advisor, Boots Warrington 22.5 Hours)
l'Oréal —Warrington
- Full-time
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
6d
Change Manager - Global PSA Programme (12 month FTC)
Civica —Manchester
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
2d
Senior Caseworker Co-Ordinator
Active 8 Support Services —Liverpool
- £25,000 - £30,000 a year
- Temporary
- In-person
Quick apply
Sr Customer Sucess manager
Zenoti —Manchester
- Communication skills
Quick apply
6d
Performance Marketing Manager | EU - THG Nutrition
THG —Manchester
- Project management
- Organisational skills
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
Clinical Case Manager
HCA Healthcare UK —Didsbury
- Full-time
- Case management
- Discharge planning
- Paediatrics
- Employee discount
5d
PALS Officer
Mersey and West Lancashire Teaching Hospitals NHS Trust —Prescot
- £28,392 - £31,157 a year
- Part-time
- Microsoft Office
- Travel
- Communication skills
4d
Hospital Account Manager
IQVIA —Warrington
- Full-time
- Communication skills
Account Manager
ELEMIS —Chester
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Senior Brand & Campaign Manager
Debenhams Group —Manchester
- Full-time
- Management
- Project management
- Leadership
- Employee discount
Quick apply
Independent Domestic Violence Advocate (IDVA)
Trafford Domestic Abuse Services —Salford
- £30,366 a year
- Full-time
- Working with children
- Bachelor's degree
- IT
- Free parking
- Flexitime
Quick apply
9d
Administrative Assistant
Wigan Family Welfare —Leigh
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
9d

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advocacy manager jobs near warrington, chs

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
5 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

advocacy manager jobs in warrington, chs

Head of Customer Experience

Personal Wellbeing Manager

PR & Media Manager

Internal Communications Manager

Accelerator Strategic Partnership Manager (12 Months)

Customer Experience Manager

Principal Planning Officer (Team Manager)

Help to Claim Adviser

L'Oréal Luxe Multi-Brand Beauty Advisor, Boots Warrington 22.5 Hours)

Change Manager - Global PSA Programme (12 month FTC)

Senior Caseworker Co-Ordinator

Sr Customer Sucess manager

Performance Marketing Manager | EU - THG Nutrition

Clinical Case Manager

PALS Officer

Hospital Account Manager

Account Manager

Senior Brand & Campaign Manager

Independent Domestic Violence Advocate (IDVA)

Administrative Assistant

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