We are seeking an experienced and commercially minded professional to join our Clinical Negligence Support Team as a New Claim Enquiry Vetting / Decision Maker.
This is a key role within the client intake process, responsible for assessing the merits of new clinical negligence enquiries and making informed acceptance decisions in accordance with the firm's Acceptance Framework. Your ability to make timely, well-reasoned decisions will directly contribute to delivering exceptional client service and ensuring opportunities are progressed quickly and effectively.
The role would suit an experienced legal professional working within clinical negligence, or a senior healthcare professional such as an Adult General Nurse or Doctor with a strong understanding of clinical negligence matters.
There is also genuine opportunity for career development, including progression into the supervision and management of the team's Paralegals and Legal Assistants.
Key Responsibilities
New Enquiry Assessment & Decision Making
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Review and assess new clinical negligence enquiries.
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Analyse New Client Questionnaires and supporting information.
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Evaluate allegations and determine whether enquiries meet the firm's Acceptance Framework.
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Make recommendations and acceptance/rejection decisions with confidence and sound judgement.
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Liaise directly with prospective clients to obtain additional information and discuss their potential claims.
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Identify matters requiring further investigation and escalate appropriately where necessary.
Client Care & Onboarding
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Deliver outstanding levels of client care throughout the enquiry process.
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Support the onboarding team to ensure a smooth and efficient client intake experience.
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Build confidence and trust with prospective clients through clear and empathetic communication.
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Ensure compliance with National Practice Standards and internal procedures.
Team Support & Leadership
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Assist with the supervision and development of Paralegals and Legal Assistants within the Clinical Support Team.
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Provide guidance and support on enquiry assessment and case screening matters.
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Support the Clinical Support Team Manager with operational and team objectives.
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Contribute to the continuous improvement of processes and service delivery.
General Duties
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Provide support to the wider Clinical Negligence team as required.
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Maintain accurate records and case management information.
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Meet or exceed all relevant KPIs, including time recording requirements.
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Work collaboratively with fee earners, support teams and shared services to ensure the effective progression of matters.
About You
To be successful in this role, you will have:
Essential
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A minimum of 5 years' experience within a relevant legal or clinical field.
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Experience assessing the merits of clinical negligence claims or reviewing complex clinical information.
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Strong understanding of clinical negligence law and practice.
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Excellent analytical and decision-making skills.
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Outstanding written and verbal communication skills.
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Proven ability to build rapport with clients and stakeholders.
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Strong organisational skills and attention to detail.
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The ability to manage competing priorities and work effectively under pressure.
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Commercial awareness and a proactive approach to problem solving.
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Proficiency in Microsoft Office and relevant business systems.
Desirable
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Previous experience within a Clinical Negligence team.
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Experience supervising, mentoring or developing junior colleagues.
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Familiarity with Partner or similar case management systems.
Who are we?
Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.
Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.
At Slater and Gordon Lawyers we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.
Our Benefits
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25 days’ holiday + bank holidays
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Hybrid working – 2 days per week working in the office (must live a reasonable distance to commute to the office)
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Option to buy or sell up to 5 extra days of leave
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Employee referral bonus scheme
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Annual bonus scheme (discretionary)
Health & Wellbeing
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Access to Aviva Digicare+ (health checks, Digital GP, mental health support, second medical opinions, and more)
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BUPA private healthcare after 1 year (single cover, tax applies)
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Employee Assistance Programme (free counselling and wellbeing webinars)
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Health & wellbeing perks including gym discounts, cycle to work scheme, meditation sessions, and more
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Dental insurance
Financial & Protection
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Life assurance cover
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Income protection if you’re unable to work long-term due to illness or injury
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Workplace pension (5% employer contribution after probation)
Extras
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Access to a Benefits Hub with discounts on shopping, travel, food, and entertainment
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Free legal support and discounted legal services
Some benefits are dependent on passing probation or length of service and may change over time.
Your Professional Development
We will also support and encourage you with developing your career with an award- winning law firm. We run courses across our offices and are continuously monitoring and updating the learning and development offering based on what you tell us. We can support you with your continuous professional development by providing funding for professional qualifications, attending external training courses and providing you with a range of internal learning resources.
Our Values
Like all great businesses, we strive to recruit the best people and uphold the highest legal standards.
Our people bring something a little different. We hire people who can challenge, remove roadblocks and deliver outstanding customer service.
That's why at Slater + Gordon we go further with our values. How we work is guided by the S+G Way. This means:
- We do what we say we will
- We don’t wait we create
- We own it, we sort it
- We respect and encourage each other
- We make time to live
The S+G Way defines the specific behaviours and actions that our colleagues and our customers care about the most. We know this, because our colleagues helped to create the way, through a series of interactive workshops and interviews.
For further information, please contact [email protected]
Please Note - Vacancies may close prior to the expiry date displayed, subject to volume of applications received.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
