Dialler manager Work, Jobs in Warrington, Chs (with Salaries)

Contact Centre Agent: Customer Service Advisor
MBA Group Limited —Warrington
- From £25,486.56 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
14h
Outbound Sales Executive
AO World —Bolton
- £29,545 a year
- Remote
- Care plans
- School
- Free parking
- Employee discount

More jobs to discover

Find similar jobs that you might be interested in.

Outbound Sales Executive
Cleveland Cable Co Ltd —Warrington
\*Contact current & potential new customers- via telephone, email & social media. \*Identify and qualify new customers from a broad range of industries.
Quick apply
1d
Sales Executive
Yorkshire Dental Suite —Leeds
Confident handling objections and closing sales. Achieving and exceeding monthly sales and conversion targets. Previous sales experience is essential.
£30,000 a year
Quick apply
7d

I want to receive the latest job alerts for dialler manager in warrington, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

dialler manager jobs near warrington, chs

Sales Executive jobs in Bolton

Call Center Representative jobs in London

Call Center Representative jobs in Biggleswade

Call Center Representative jobs in Greenford

Call Center Representative jobs in Blackpool

Part Time Call Centre jobs in Manchester

Emergency Call jobs in Sunderland

Part Time Evening Call Centre jobs in London

Sales Executive jobs in Oldbury

Medical Device Sales Representative jobs in London

Sales jobs in Wirral

Sales Executive jobs in Aberdeen

Sales Executive jobs in Kirkcaldy

Executive Chef jobs in Scotland

Sales Executive jobs in Uckfield

Contact Centre Agent: Customer Service Advisor

MBA Group Limited -
Warrington

Quick apply

Job details

Permanent | Full-time
From £25,486.56 a year
14 hours ago

Benefits

Health & wellbeing programme
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Master's degree
IT
Business
Communication skills
A Level
Negotiation

Full job description

About MBA Group

MBA Group Limited is a dynamic and innovative marketing solutions provider headquartered in Tottenham, North London. We specialise in helping businesses connect with their target audiences through creative and technology-driven marketing campaigns. With offices in Warrington and Central London also, we are committed to delivering exceptional service to our clients.

More information can be found at:

www.mba-group.com

www.videosmart.com

www.studiocertain.com

www.mba-group.com/pulse/

Overview
We are looking for a dedicated and professional Contact Centre Agent: Customer Service Advisor to join our dynamic team. The successful candidate will act as the first point of contact for our clients, providing exceptional customer service and support.

Purpose of Job:

This role focuses on supporting the effective handling of complaints and enquiries relating to utility services. Acting as the first point of contact, you will gather information, accurately record complaints, answer general enquiries, and ensure cases are progressed in line with established procedures.

You will play a key role in supporting the complaints process by ensuring information is captured accurately and cases are allocated appropriately to specialist Case Workers for further review. The role requires excellent attention to detail, strong communication skills, and the ability to remain professional and impartial when dealing with sensitive situations.

RESPONSIBILITIES:

✔ Handling inbound and outbound calls professionally
✔ Providing excellent customer service, listening to and resolving queries effectively
✔ Ensuring compliance with all standards and legal requirements
✔ Accurately recording all interactions and outcomes in the dialler and CRM
✔ Meeting and exceeding performance targets in a supportive team environment
✔ Escalating priority cases to the Team Leader when necessary

✔ Plus any other reasonable management request

KEY SKILLS AND PERSONAL ATTRIBUTES:

✔ A confident communicator who can handle sensitive conversations professionally

✔ Someone with strong negotiation and problem-solving skills
✔ A detail-oriented individual able to follow relevant regulatory and company guidelines

✔ IT proficiency to a level to be able to navigate the CRM and dialler systems efficiently
✔ The ability to work under pressure and hit targets in a fast-paced setting

✔ Patience and empathy for customers
✔ A team player who is motivated to succeed and grow within the company

INTERNAL RELATIONSHIPS:

Directors, Managers, Staff within all DOTS and MBA operational and support areas.

EXTERNAL RELATIONSHIPS:

Clients

BACKGROUND EXPERIENCE:

Experience working in a customer service environment within a contact centre.

Full time role.

Current shift pattern between 08.30 and 17.00 Monday to Friday.

Flexibility required between 08.00 and 20.00 Monday to Friday and 9.00 – 14.00 Saturday.

Job Types: Full-time, Permanent

Pay: From £25,486.56 per year

Benefits:

Employee discount
Health & wellbeing programme
On-site parking

Ability to commute/relocate:

Warrington WA5: reliably commute or plan to relocate before starting work (required)

Experience:

contact centre customer service: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

dialler manager jobs in warrington, chs

Contact Centre Agent: Customer Service Advisor

Outbound Sales Executive

More jobs to discover

I want to receive the latest job alerts for dialler manager in warrington, chs

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected