■ ABOUT US
Optimise Healthcare Group is a Private provider of specialist mental health services, including assessment and treatment pathways for ADHD, Autism Spectrum Condition (ASC), and a broad range of mental health presentations. We are committed to delivering compassionate, evidence-based care to our patients and creating a supportive, inclusive working environment for our team.
We are now seeking a motivated and experienced Mental Health Support Worker to join our growing clinical team. This is an exciting opportunity for a skilled individual who thrives in a fast-paced clinical environment and is passionate about neurodevelopmental and mental health care.
■ THE ROLE
As a Mental Health Support Worker, you will work alongside qualified clinical staff, including psychiatrists, psychologists, nurses, and occupational therapists, to deliver high-quality care across our ADHD assessment, Autism assessment, and general mental health pathways. You will carry a degree of independent responsibility for assessment information gathering, clinical administration, and patient-facing work, while being supported within a strong multidisciplinary team (MDT).
This role is suited to someone who is proactive, detail-oriented, and genuinely eager to develop their clinical knowledge. You will have regular opportunities to observe and participate in a wide range of clinical activities, making this an excellent role for someone looking to advance their career in mental health.
■ KEY RESPONSIBILITIES
Assessment & Information Gathering
- Lead the patient-facing information gathering component of ADHD assessments, using structured and semi-structured interview frameworks
- Collate and review relevant background information, self-report questionnaires, school reports, and collateral history in preparation for clinical appointments
- Support qualified clinicians with Autism assessment information gathering, including administration of standardised tools as directed
- Conduct independent structured screening appointments with patients, documenting findings clearly and accurately in clinical records
Physical Health Observations
- Accurately measure and record blood pressure, heart rate, height, weight, and BMI as part of physical health monitoring protocols
- Perform and assist with 12-lead ECG recording under clinical supervision, ensuring patient comfort and accurate lead placement
- Monitor and report any concerns regarding physical health observations to the supervising clinician promptly
- Maintain accurate, up-to-date physical health monitoring records in line with organisational policy
Clinical Administration & Systems
- Complete accurate and timely clinical documentation, including assessment notes, letters, and summary records
- Manage and maintain patient data using electronic patient record (EPR) systems and Microsoft Excel spreadsheets, including tracking referrals, waitlists, and outcome measures
- Prepare clinical correspondence and reports as directed by qualified clinicians
- Support the coordination of MDT meetings, including preparing patient summaries, taking minutes, and actioning follow-up tasks
- Maintain clinic schedules and appointment systems, managing changes and communicating with patients as required
Multidisciplinary Team (MDT) Support
- Attend and actively contribute to MDT meetings across ADHD, Autism, and general mental health pathways
- Present clear, concise case summaries to qualified clinicians and the wider MDT
- Liaise with other services, GP practices, schools, and external agencies to gather information and coordinate care
- Support patients in navigating their care pathway and signpost to relevant services as appropriate
Patient Support & Lone Working
- Conduct independent appointments with patients, including pre-assessment meetings, psychoeducation sessions, and follow-up contacts
- Work comfortably and safely in lone-working environments in line with organisational lone-working policy
- Build positive, professional therapeutic relationships with patients and their families or carers
- Support patients in completing questionnaires and assessment tools, providing guidance where needed
Esketamine (SPRAVATO®) Treatment Support
- Support qualified clinicians in the delivery of esketamine nasal spray (SPRAVATO®) treatment sessions for patients with Treatment-Resistant Depression (TRD)
- Assist with pre-treatment physical health checks, including blood pressure and heart rate monitoring before, during, and after each session in line with the mandatory 2-hour post-dose observation protocol
- Monitor patients throughout the observation period, recording vital signs and reporting any concerns to the supervising clinician promptly
- Provide calm, reassuring support to patients who may be experiencing dissociative or other acute side effects during and after dosing
- Contribute to the administration of esketamine treatment pathways, including appointment scheduling, consent form management, and communicating session preparation requirements to patients
Transcranial Magnetic Stimulation (TMS) – Training & Delivery
- Undertake structured training to become a competent TMS practitioner, working towards independent delivery under the sign-off of a qualified clinical lead
- Learn the safe setup, calibration, and operation of TMS equipment in line with manufacturer guidelines and organisational clinical protocols
- Develop knowledge of TMS indications, contraindications, and pre-treatment safety screening, including assessment for metal implants, seizure risk, and other exclusion criteria
- Assist in delivering TMS sessions for patients with depression, OCD, or other approved indications, progressing to independent delivery upon successful completion of training and clinical sign-off
- Support patients throughout their TMS course, providing psychoeducation about the treatment, monitoring response, and maintaining therapeutic rapport
- Accurately document TMS treatment records, including coil positioning, stimulation parameters, session notes, and patient-reported outcomes
- Participate in relevant CPD, competency assessments, and training updates to maintain TMS practitioner standards
■ ESSENTIAL REQUIREMENTS
Candidates must meet all of the following criteria to be considered for this post.
Experience
✓ Minimum of 2 years’ paid experience working in a mental health setting (statutory, independent, or third sector)
✓ Demonstrable experience supporting patients with ADHD and/or Autism Spectrum Condition (ASC)
✓ Proven experience conducting independent patient-facing work, including assessments or structured reviews
✓ Experience of completing clinical documentation to a professional standard
Clinical Skills
✓ Competent in taking and recording blood pressure and other physical health observations
✓ Ability to conduct structured clinical interviews and independent assessment information gathering
✓ Understanding of safeguarding principles and ability to apply these within practice
✓ Familiarity with risk assessment principles in mental health settings
Administrative & Technical Skills
✓ Proficient in Microsoft Excel, including data entry, basic formulae, filtering, and spreadsheet management
✓ Strong written communication skills with the ability to produce clear, accurate clinical notes and correspondence
✓ Confident using electronic patient record (EPR) or case management systems
✓ Excellent organisational and time-management skills
Personal Attributes
✓ Eager and motivated to learn and develop clinical knowledge and skills
✓ Able to work independently and use initiative within defined professional boundaries
✓ Demonstrates empathy, patience, and a non-judgmental approach to patients from diverse backgrounds
✓ Comfortable working in a fast-paced environment with competing priorities
✓ Reliable, punctual, and committed to professional standards
■ DESIRABLE (NOT ESSENTIAL)
- Formal training or qualifications in mental health, psychology, nursing, or a related health/social care discipline (e.g. NVQ Level 3+, HNC, Foundation Degree)
- Experience in ECG recording and/or physical health monitoring in a clinical setting
- Experience working within a neurodevelopmental assessment service
- Knowledge of NICE guidelines relating to ADHD and Autism
- Experience attending or contributing to MDT meetings
- Experience working within an NHS or private psychiatric setting
- Knowledge of standardised assessment tools used in ADHD or Autism pathways (e.g. DIVA, ADOS-2, ADI-R, CAARS, Conners)
- Prior exposure to or training in esketamine (SPRAVATOu00AE) treatment protocols or other ketamine-based therapies
- Prior exposure to or interest in Transcranial Magnetic Stimulation (TMS) or other neuromodulation treatments
Pay: £26,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Paid volunteer time
- Sick pay
Education:
- A-Level or equivalent (preferred)
Work Location: In person
