Retail operations Work, Jobs in Warrington, Eng (with Salaries)

Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
1d
Operations Manager - Haydock Park - The Jockey Club Experiences
Levy —St Helens
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Food service experience
- Annual leave
- Employee assistance programme
Clinique, La Mer, Origins, Dr.Jart+ & Lab Series, Area Sales & Education Mgr (Northwest 7months FTC)
Estee Lauder —Liverpool
- Weekend availability
- Sales
- Travel
- Retail management
- Annual leave
- Employee discount
Operations Supervisor – Rental & Customer Service
Indie Campers —Manchester
- Weekend availability
- English
- Referral programme
Quick apply
Operational Project Manager – Digital Transformation
Iceland —Deeside
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Customer Quality and Compliance Coordinator
Pinnacle Group —Liverpool
- £26,227.50 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Branch Operations Supervisor
Indie Campers —Manchester
- Weekend availability
- English
- Referral programme
Quick apply
Operations Manager
Novara —Manchester
- £14,669.70 - £29,585.89 a year
- Part-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
2h
Rental Operations Agent
Avis Budget Group —Manchester
- £26,545 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Operations Manager - Aintree Racecourse - The Jockey Club Experience
Levy —Liverpool
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Food service experience
- Annual leave
- Employee assistance programme
Operations Associate (FTC) - Manchester
ALO —Manchester
- Part-time
- Sales
Quick apply
Deputy Head of Retail Operations
Eastlands Venue Services Limited —Manchester
- Hospitality
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Merchandising
G2Brands Limited —Stockport
- £12.24 - £15.64 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Merchandising
- Communication skills
Quick apply
Business Development Lead (Digital Customer Solutions/Retail)
CHEP —Manchester
- Full-time
- Hybrid work
- Sales
- Business development
People Operations Manager
Aramark —Liverpool
- Up to £40,000 a year
- Weekend availability
- Hospitality
- Human resources
- IT
- Employee discount
1d
Asset Alliance Group - Asset Operations Assistant
Arbuthnot Latham —Manchester
- Microsoft Excel
- Microsoft Outlook
- IT
Business Development Manager - Greater Manchester
United Wholesale Grocers Ltd —Manchester
- Full-time
- Driving
- Organisational skills
Quick apply
General Manager
Bestway Group —Liverpool
- Full-time
- Customer service
- IT
- Leadership
- Annual leave
Quick apply
5d
Carrier Manager (Parcel and Returns Carriage)
Debenhams Group —Manchester
- Full-time
- Presentation skills
- Organisational skills
- Communication skills
Quick apply
Car Sales & Operations Assistant
Top Tier Autos LTD —Cheadle
- From £13 an hour
- Part-time
- Social media management
- Driving
- In-person
Quick apply

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Customer Operations Team Leader

New Balance -
Warrington

Apply Now

Job details

Full-time
1 day ago

Benefits

On-site gym
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Management
Analysis skills
Continuous improvement

Full job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

Manage and develop a Customer Operations team who deliver exceptional customer service whilst adhering to EMEA processes and procedures. Develop strong wholesale retailer and consumer relationships and act as an ambassador of the New Balance brand demonstrating the key values of Integrity, Teamwork and Total Customer Satisfaction.

MAJOR ACCOUNTABILITIES:

Develop and maintain an understanding of our wholesale business environment and individual customer business needs.

Build collaborative relationships with customers and colleagues (Logistics, Purchasing, Sales, IT, Finance, Marketing, Sales Planners)

Be the champion for creating a customer focused environment throughout the business (not just within Customer Operations) that ensures a timely response to all customer needs and concerns.

Maintain appropriate measures and reports (KPI, SLA) to evaluate and control performance in relation to customer service deliverables and customer satisfaction rating.

Manage own accounts where relevant to agreed team standards.

Manage the creation, maintenance, and execution (conversion) of the order book through the supply chain, ensuring compliance with agreed EMEA Customer Operations standards and value-added service strategy

Ensure the Customer Operations Team adhere to all EMEA processes, procedures and deadlines.

Ensure orderbook is valid with correct customer information, dates, order types, prices and discounts and any issues are identified and resolved with urgency.

Takes corrective action with all departments to resolve issues/constraints to order book conversion as identified through KPI/SLA analysis.

Oversees Invoice Projection and measures of accuracy to deliver reliable forecasts to the Business.

Identify process improvement opportunities and work with relevant teams to explore feasibility. Once improvement has been approved by Senior Customer Operations Manager EMEA, create any required IT requests; test and implement new functionality. Ensure new process is documented and communicated across all EMEA CS teams.

Working with sales and IT, identify new customer EDI opportunities and be proactive in the implementation process. Work collaboratively with the Senior Customer Operations Manager EMEA and other Customer Operations Managers across the region to share best practice and streamline processes where applicable.

Proactively manage local warehouse activities (Iberia only) ensuring on time despatch of orders within customer requirements whilst ensuring all EMEA processes are followed.

Develop team objectives and goals.

Lead motivates and support team and individuals to achieve goals.

Provide necessary leadership and coaching to support the team in achieving their individual and team objectives.

Provide regular 1-1s, coaching and feedback.

Manage poor performers effectively.

Manage day to day activities of customer services team.

Provide necessary training and development opportunities for all reports as appropriate.

Develop succession plans where appropriate.

Ensure adequate cross training of the team to provide seamless cover when associates are absent.

REQUIREMENTS FOR SUCCESS:

Customer focused.

Strong people management skills.

Demonstrates resilience, determination, and ability to self-manage.

Problem solving and decision making.

Strategic thinker and operationally capable.

Strong influencing skills.

Planning and analytical ability.

Continuous improvement mindset.

Coaching skills.

BENEFITS:

Discretionary Bonus Opportunity

Private Medical Insurance

Dental Scheme

Pension Scheme

Flexible Working Hours

Hybrid working (3 days on-site)

25 days Annual Leave per year

Life Insurance

On Site Gym

Employee Discount

Flexibility to work 20 days from anywhere each year

Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Apply Now

Refine Your Search

retail operations jobs in warrington, eng

Customer Operations Team Leader

Operations Manager - Haydock Park - The Jockey Club Experiences

Clinique, La Mer, Origins, Dr.Jart+ & Lab Series, Area Sales & Education Mgr (Northwest 7months FTC)

Operations Supervisor – Rental & Customer Service

Operational Project Manager – Digital Transformation

Customer Quality and Compliance Coordinator

Branch Operations Supervisor

Operations Manager

Rental Operations Agent

Operations Manager - Aintree Racecourse - The Jockey Club Experience

Operations Associate (FTC) - Manchester

Deputy Head of Retail Operations

Merchandising

Business Development Lead (Digital Customer Solutions/Retail)

People Operations Manager

Asset Alliance Group - Asset Operations Assistant

Business Development Manager - Greater Manchester

General Manager

Carrier Manager (Parcel and Returns Carriage)

Car Sales & Operations Assistant

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