Senior it engineer Work, Jobs in Warrington, Eng (with Salaries)

IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
5d
Energy and Power Director
M Group —Warrington
- Full-time
- Hybrid work
- Management
- Engineering
- Project management
- Annual leave
- Employee assistance programme
Senior IT Infrastructure Engineer
Daisy Communications LTD —Cheadle Heath
- Up to £60,000 a year
- Full-time
- Azure
- AWS
- IT
Quick apply
13d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay
13d
Senior Process Engineer
Risktec Solutions —Warrington
- Full-time
- Hybrid work
- Engineering
- System design
- Microsoft Office
- Employee discount
- Flexible schedule
4h
Senior TechOps Generalist
Octopus Energy Group —Manchester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior IT Director
Cloud Imperium Games —Manchester
- IT
- In-person
Senior Stress Engineer
Assystem —Warrington
- Hybrid work
- In-person
Lead Technical Services Engineer
Synextra —Birchwood
- £55,000 - £85,000 a year
- Full-time
- Azure
Quick apply
AI / ML Engineer
Forge Holiday Group Ltd —Chester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Machine learning
Quick apply
Senior Process Engineer
National Nuclear Laboratory —Risley
- From £57,854 a year
- Engineering
- Communication skills
- Annual leave
- Sick pay
6d
Senior Materials Engineer
MBDA —Bolton
- £42,000 - £45,000 a year
- Overtime
- Hybrid work
- Laboratory experience
- Free parking
7d
Senior IT Infrastructure Engineer
Total Processing Ltd —Manchester
- Azure
- Windows
- AWS
Quick apply
Senior Technical Support Engineer
Yunex Traffic —Leigh
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
Infrastructure Engineer
FluidOne —Chorley
- £50,000 - £60,000 a year
- Full-time
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
1d
Senior Mechanical Engineer
Amentum —Risley
- Full-time
- Engineering
- Employee assistance programme
- Flexible schedule
Senior Network Engineer
Novanta —Stockport
- Full-time
- Computer Science
- Bachelor's degree
- Computer networking
Design - Senior Mechanical Engineer
Avove —Warrington
- Full-time
- Hybrid work
- AutoCAD
- Travel
- Agile
- Employee assistance programme
Quick apply
Senior/Principal Nuclear Engineer
Risktec Solutions —Warrington
- Full-time
- Civil engineering
- Computer literacy
- Engineering
Senior Research Platform Engineer
University of Liverpool —Liverpool
- £47,389 - £59,966 a year
- Full-time
- Hybrid work
- University
- Linux
13d

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IT Support Engineer

GWA Group
Warrington

Apply Now

Job details

Full-time
5 days ago

Qualifications

Power BI
Driving Licence
Azure
LAN
Windows
DHCP
Driving
IT support
Scripting
WAN
DNS
SharePoint
PowerShell
Intune
VPN

Full job description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

Role Purpose

Provide frontline operational IT support across the office, warehouse & remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high‑quality evidence when required.

The role acts as the first point of ownership for day‑to‑day IT operations with the end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.

Key Responsibilities

First Line Incident Management & Triage

Log and categorise incidents accurately across software, hardware, access, and operational systems and perform initial diagnosis.
Capture minimum required evidence upfront:

screenshots and error messages
timestamps
affected users
order / case / transaction IDs
steps to reproduced
Maintain accurate and complete records in the service management system.
Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs.
Maintain a weekly “Top Recurring Issues” list to support trend analysis and continuous improvement.

End‑User, Device & Workplace Support

Provide hands‑on support for:
desktops, laptops, printers, mobile devices, and peripherals
login, access, and basic connectivity issues

Microsoft 365 applications

Perform device swaps, peripheral replacements, and basic troubleshooting.
Validate Day‑1 readiness for new starters and post‑deployment checks:

Teams
Application access

connectivity and peripherals
Track repeat device issues and escalate trends.

Business & Operational Systems (First Line)

Provide first‑line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues.
Capture evidence clearly and escalate confirmed system issues to Application Support.
Support user issue capture during training and early rollout phases.
Review and contribute updates to SOPs and knowledge articles in line with approved ways of working.

Third‑Party Vendor, Devices & Connectivity Support

Work with third‑party vendors to procure end‑user devices, warehouse IT equipment, and networking services within approved budgets.
Coordinate ordering, delivery, replacement, and returns for laptops, peripherals, printers, and warehouse technology.
Provide first‑line support and triage for external operational and carrier portals, including
Capture evidence for vendor escalation, including supplier references, impacted services or users, timestamps, and error messages.
Track repeat vendor issues and escalate trends to senior IT for resolution.
Provide high‑quality escalation evidence to avoid churn between teams.

Escalation & Collaboration

Escalate confirmed system or backend issues to:

Application Support
Group Technical & Transformation Team (Australia)
Provide high‑quality escalation evidence to avoid churn between teams.
Support SLA tracking with third‑party providers and raise breaches where appropriate.
Participate in knowledge sharing, documentation, and continual improvement initiatives.

Skills and Experience

Essential

Experience in a 1st / 2nd Line IT Support role.
ITIL v4 Foundation required.
Basic exposure to Microsoft Dynamics 365 CE or F&O.
Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.
Good understanding of user access management and account provisioning.
Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).
Experience supporting office relocations or physical workplace setups.
Excellent communication, documentation, and problem‑solving skills.
Holds a full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits (typically once or twice per week and when required).

Desirable (Training Provided)

Microsoft 365 administration (Exchange, SharePoint, Teams, Intune).
Genesys Cloud platform support.
Softphone configuration and voice systems.
EDI systems and integration flows.
PowerShell scripting or automation experience.
Experience with Azure AD and Microsoft security products.

Personal Attributes

Curious, proactive, and eager to learn about modern cloud and enterprise technologies.
Calm under pressure with a customer-focused mindset.
Able to work independently but collaborate effectively with remote teams.
Strong attention to detail and documentation habits.

What We Offer

Structured development plan for enterprise systems including M365, D365, EDI, and Genesys.
Mentorship from senior architects and transformation specialists.
Exposure to modern cloud technology and global operations.
Clear pathway into advanced systems or higher‑tier support roles.

Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.

Apply Now

Refine Your Search

senior it engineer jobs in warrington, eng

IT Support Engineer

Energy and Power Director

Senior IT Infrastructure Engineer

Jigsaw Homes Group Limited

Senior Process Engineer

Senior TechOps Generalist

Senior IT Director

Senior Stress Engineer

Lead Technical Services Engineer

AI / ML Engineer

Senior Process Engineer

Senior Materials Engineer

Senior IT Infrastructure Engineer

Senior Technical Support Engineer

Infrastructure Engineer

Senior Mechanical Engineer

Senior Network Engineer

Design - Senior Mechanical Engineer

Senior/Principal Nuclear Engineer

Senior Research Platform Engineer

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Escalation & Collaboration

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