Customer service manager Work, Jobs in Warrington (with Salaries)

Client Services Manager
SocialTap —Warrington
- Up to £40,000 a year
- Full-time
- Hybrid work
- Project management
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick apply
1d
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Commercial Support Manager
EMR Group —Warrington
- Full-time
- Customer service
- Travel
- IT
- Annual leave
Quick apply
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Customer Service Case Manager
AlphaBiolabs —Warrington
- Up to £28,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
2d
Sales Manager
Invicta - Warrington —Warrington
- Up to £65,000 a year
- Full-time
- Management
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
4d
Client Manager
AlphaBiolabs —Warrington
- Up to £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
2d
Customer Service Manager
M-Page Hiredonline —Ormskirk
- £48,000 - £52,000 a year
- Hybrid work
- Customer service
- Team management
- Leadership
3d
Customer Service Manager
Courmacs Legal Ltd —Blackburn
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Employee discount
Quick apply
2d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Territory Sales Manager Warrington, South & West Manchester
Harlech Foodservice —Warrington
- £34,000 - £36,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
10d
Store Manager
Schuh —Warrington
- Full-time
- Management
- Customer service
- Relocation assistance
- Employee assistance programme
10d
Customer Service Desk Manager
Hybrid Asset Solutions LTD —Manchester
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
5d
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
EA Technology —Capenhurst
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
4d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
9d
Senior Product Manager - Credit Cards (Engagement & Retention)
Lloyds Banking Group —Chester
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Presentation skills
- Product management
- Banking
2d
Lead Customer Experience Manager
Sainsbury's —Manchester
- £36,250 a year
- Management
- Leadership
- Employee discount
8d

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customer service manager jobs near warrington

Client Services Manager

SocialTap
Warrington

Quick apply

Job details

Permanent | Full-time
Up to £40,000 a year
1 day ago

Benefits

Free parking
Casual dress
Profit sharing
Company pension
Work from home
Transport links
Sick pay

Qualifications

Google Docs
Lead generation
Project management
Google Ads
Account management
Communication skills
Marketing

Full job description

The Role

We're looking for an Client Services Manager to own client relationships and be the bridge between our clients and our delivery teams. This isn't a hands-on-keyboard campaign management role — it's about being the person our clients trust, rely on, and want to speak to.

You'll manage a portfolio of client accounts, ensuring they feel looked after, well-informed, and confident in the work we're doing for them. You'll translate their business goals into clear briefs for our Paid Media, Creative, and CRM teams, and make sure everything lands on time and to standard.

About SocialTap

SocialTap is a performance marketing agency based in Warrington, Cheshire. We build and manage profitable marketing campaigns for growing businesses — primarily in the automotive and finance sectors. As an Official Meta Business Partner, we specialise in Paid Social (Meta, Instagram, TikTok), Google Ads, CRM marketing, and creative production. We've helped our clients generate over £100M in converted sales, and we're still growing.

Location: Warrington, Cheshire (office-based, 3 days per week)

Reports to: Managing Director

Employment: Full-time, Permanent

Key Responsibilities

Client Relationship Management

Act as the primary point of contact for a portfolio of clients — you're their person at SocialTap
Build genuine, trusted relationships and become an extension of the client's team
Own and run weekly client calls — set the agenda, lead the conversation, manage actions and follow-ups
Understand each client's business, goals, and challenges — not just their ad accounts
Handle client queries and requests with speed and professionalism
Proactively bring ideas, insights, and opportunities to your clients — don't wait to be asked
Manage expectations around timelines, deliverables, and results

Coordination & Delivery

Translate client objectives into clear, actionable briefs for the Paid Media, Creative, and CRM teams
Ensure work is delivered on time, on brief, and to a high standard
Coordinate the compliance and approval process for ad creatives, landing pages, and CRM content
Chase progress internally and keep clients updated without them having to ask
Flag risks, blockers, or delays early and come with solutions

Reporting & Commercial Awareness

Prepare and present weekly and monthly performance reports in a way clients actually understand
Work with the media team to translate data into clear narratives and recommendations
Contribute to Quarterly Business Reviews — building decks, presenting results, and proposing forward strategy
Track KPIs against client targets and escalate underperformance early
Identify upsell and cross-sell opportunities within your accounts

Internal Collaboration

Work closely with the Account Director to develop account strategies and growth plans
Be the voice of the client internally — share feedback, context, and priorities with the wider team
Attend and contribute to internal planning sessions and team meetings
Keep ClickUp up to date with tasks, deadlines, and status

Requirements

Essential

4+ years' experience in an Account Manager, Client Manager, or Client Services role within a digital marketing or advertising agency
A natural relationship builder — clients love working with you
Excellent communication skills — written and verbal — with the confidence to lead client calls and present to senior stakeholders
Highly organised with strong attention to detail and the ability to manage multiple accounts without dropping balls
Commercially aware — you understand how agency revenue works and can spot growth opportunities
Comfortable interpreting performance data (CPL, CPA, ROAS, CTR) even if you're not the one pulling the levers
Proficiency in Google Workspace (Sheets, Slides, Docs)

Desirable

Experience in the automotive, finance, or lead generation sectors
Familiarity with Meta Ads and/or Google Ads (understanding, not necessarily hands-on management)
Experience with project management tools (ClickUp, Asana, Monday, etc.)
Understanding of CRM marketing (email and SMS campaigns)
Experience building or contributing to QBR presentations

Personal Qualities

People-first — you genuinely enjoy building relationships and making clients feel valued
Commercially minded — you understand that great client relationships drive retention and growth
Calm under pressure — agency life moves fast and clients have high expectations
Naturally curious — you ask the right questions and dig into the detail
Accountable — you own your accounts and follow through on every commitment
Team player — you thrive in a collaborative environment and lift others up

What We Offer

Up to £40k salary (dependent on experience)
25 days holiday + bank holidays
Your birthday off
2-hour "life admin" slot every month
£1,000 annual personal training & development budget
Flexible working — 3 days in the office, choose your start time between 8–10am
Official Meta Business Partner environment — access to cutting-edge tools and beta features
The opportunity to work with exciting, high-growth clients
Professional development and career progression as the agency grows
A close-knit, ambitious team that values quality, initiative, and results

Pay: Up to £40,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
Profit sharing
Sick pay
Transport links
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in warrington

Client Services Manager

Screening Service Manager

Commercial Support Manager

Customer Service Manager

Customer Service Case Manager

Sales Manager

Client Manager

Customer Service Manager

Customer Service Manager

Customer Service Manager X2

Foodhall Department Manager

Territory Sales Manager Warrington, South & West Manchester

Store Manager

Customer Service Desk Manager

Area Care Manager

Customer Success Manager

Assistant General Manager-Experience & Innovation

Key Account Manager

Senior Product Manager - Credit Cards (Engagement & Retention)

Lead Customer Experience Manager

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