OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Shift Pattern: Monday to Friday 8am - 5pm
Location: This role will be based out of the Manchester office however the regional coverage and travel will be across Manchester, Leeds, Edinburgh, Dublin and Glasgow.
About The Role:
Reporting into the National Account Manager, the role of the Regional Facilities Manager is to effectively manage the operational service delivery across the clients UK regional portfolio.
The role will be responsible for ensuring high quality services and standards across all sites. Manage and deliver agreed operational performance metrics, KPIs, quality standards, statutory compliance and line managing 5 facilities managers.
The successful candidate will need to support and coordinates the regional facilities managers to allow them to directly manage the onsite operational teams supporting client BAU activities.
The role will also act as a deputy for the National Account Manager and will play a crucial role in creating a positive environment while supporting the delivery of the strategic account objectives.
Main Responsibilities and Duties:
- Provide leadership and management to your direct reports so that they all understand and adopt the strategy and plans and are motivated to achieve their objectives in a timely and professional manner.
- Lead by example to promote a positive culture, ensuring Health, Safety and Environment risks are effectively managed.
- To identify operational improvements and enhancements to meet with contractual requirement of continuous improvement.
- Ensure appropriate governance is in place to ensure all sites within the portfolio comply with health, safety and other legal requirements.
- To provide clear operational direction to management and site staff across the portfolio.
- Ensure a culture of collaboration, taking responsibility for building customer advocacy with all stakeholders and colleagues by fostering a collaborative, partnership approach to relationships across all sites.
- Understand key business drivers, actively develop and implements solutions to enhance the delivery of exceptional service and align operational strategies and priorities accordingly to balance customer and business needs.
- Analyse the regional performance of the service(s), using the data to drive decision making and operational improvements.
- Liaise with the National Account Manager to ensure soft service standards and compliance are delivered to correct levels and in line with contract KPI’s
- Report on business performance through MI and KPI reporting.
- Ensure a culture of high employee engagement and participation through effective and sustained people strategies aligned with the overall business objectives.
- Encourage staff to meet their full potential, foster teamwork by creating an environment where ideas and innovation are explored, and existing practices are challenged where improvement is considered possible.
- Take responsibility for the training and development of employees through the annual appraisal process and account succession planning.
- Responsibility for delivery of hard services in line with contract KPI’s, ensuring the delivery of service standards and compliance across all designated sites.
- Full compliance in internal and external auditing and support site teams during the audit process for all disciplines.
- Timely completion of actions arising e.g. insurance inspections, risk assessments (water, fire, asbestos etc.), audits.
- To ensure that all sites across the client’s estate maintain statutory compliance in relation to hard services.
- Responsible for ensuring that all PPMs are carried out within the agreed SLAs across the client’s estate.
Experience and attributes essential for the role:
- Minimum 3 years' experience in a similar role in the operational management and delivery of Facilities Management services to time, cost and quality
- IOSH Managing Safely or higher qualification in Health & Safety
- Experienced in managing and delivering hard service statutory compliance across a portfolio of client sites
- A high degree of technical knowledge, able to manage and maintain hard services delivery and compliance to the required level across the region
- TFM experience at a management level across multiple sites with a geographical spread
- Strong leadership skills: influence, support and steer a large, diverse team
- Strong ability to identify, analyse and develop continuous improvement opportunities
- Strong people management skills including managing absence, conflict resolution, capability and performance management (including disciplinary and grievance procedures), appraisals, learning and development
- Effective communication skills
- Awareness of good business management practices e.g. cost control, staff rota, people management
- Ability to manage customer and contractor relations and forge strong networks and alliances with internal teams, contractors and suppliers
- Good, all-round knowledge of TFM operations
- Working knowledge of project / task order delivery and compliance
Experience and attributes desirable for the role:
- Previous experience working within a corporate environment
- Worked with Concept Evolution or similar CAFM systems
- A Customer Experience mindset
- Industry knowledge in Engineering and Cleaning
- Previous experience managing a P&L >£3m and financial acumen
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
