Based in Christchurch, Dorset, with occasional travel across our parks in Dorset, Hampshire, Devon, Somerset and the Cotswolds, we are looking for a Product Operations Analyst (Business Systems Support) to join our IT team.
If you enjoy working with systems, solving problems, and helping others get things done, this is a great opportunity to develop your career in a growing Product and Systems team.
The successful candidate will benefit from:
- Competitive pay
- Hoburne Team Card which includes 50% off Food and Drink
- Discounts on holidays
- Access to our leisure facilities on all our parks
- 33 working days holiday (pro-rata)
- Enhanced Parental leave * (T & C’s apply)
- Access to our Employee Assistance Programme (EAP)
This role is focused on supporting how we manage and improve our systems day-to-day, helping to organise work, resolve issues, and make sure changes move forward smoothly. You don’t need previous “Product” experience, it’s about being organised, working with systems, and helping the business get things done.
Key Responsibilities:
- Be the main point of contact for system requests, issues, and ideas, ensuring everything is clearly logged and tracked.
- Organise and prioritise work so the team knows what needs to be done and what matters most.
- Resolve straightforward system requests and investigate issues before passing on anything more complex.
- Track work in progress and follow up to make sure nothing stalls or gets missed.
- Work with Product Owners and the wider team to prepare and organise work before delivery, keeping progress clear and visible.
- Support colleagues across the business, answering questions and helping them use systems effectively.
Skills:
- Comfortable using systems or tools to track work and support day-to-day operations, with confidence to learn new tools.
- Well organised and detail-focused, able to keep track of different pieces of work and follow them through to completion.
- Confident communicating with people across the business and seeing things through.
- Proactive, willing to ask questions, follow up, and keep work moving forward.
- Good problem-solving skills, able to work through issues step by step, with an interest in improving how work is organised and delivered.
Desired Qualifications & Experience:
- At least 1 years’ experience in a customer-facing or support role, such as reception, owner services, administration, helpdesk, or application support.
- Experience using business systems, for example Microsoft Office, booking systems, CRM, or service desk tools. Experience of EliteParks or Business Central would be an advantage.
- Comfortable learning new systems and ways of working.
- Experience in a holiday park or leisure environment is helpful but not essential.
- An interest in developing a career in systems, IT, or product roles.
This is a full-time, permanent role (37.5 hours per week), based at our Group Support office in Christchurch. The role is office-based, with a requirement to be on site 5 days a week. Occasional travel to our parks may be required.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
