Senior quality assurance engineer Work, Jobs in Warsash, Ham (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
11d
Senior QA Automation Engineer
Benifex —Southampton
- £50,000 - £70,000 a year
- Remote
- Agile
- Communication skills
- Employee assistance programme
Senior Frontend Engineer
Benifex —Southampton
- £70,000 - £90,000 a year
- Remote
- APIs
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Senior Data Engineer
Ageas —Eastleigh
- £70,000 - £85,000 a year
- Full-time
- SQL
- AWS
- AI
SAP Senior Engineer – Security & Compliance
kingfisher —Southampton
- Full-time
- Hybrid work
- Analysis skills
Senior Data Analytics Engineer
SW Group —Southampton
- Full-time
- Hybrid work
- SQL
- APIs
- Agile
Quick apply
Senior Technical Authority
Ocean Infinity —Southampton
- Full-time
5d
Quality Manager
Kier Group —Southampton
- Full-time
- Driving
- Communication skills
- Flexible schedule
Project Manager
Roke —Romsey
- Full-time
- Time management
Contract Manager - Marine Training
Babcock International —Portsmouth
- £62,500 - £69,400 a year
- Full-time
- Project management
- Contracts
- Leadership
- Annual leave
3d
Senior Electrical Production Engineer
SubSea Craft —Portsmouth
- £50,000 - £55,000 a year
- Full-time
- Schematics
- Engineering
- ERP systems
- Annual leave
9d
Principal Inspector of Marine Accidents
Department for Transport —Southampton
- £96,140 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
11d
Senior Systems Engineer
Roke Manor Research Limited —Romsey
- Computer Science
- Military
- Engineering
Senior Systems Engineer
Roke —Romsey
- Full-time
- Computer Science
- Military
- Engineering
Senior Design Manager
Kier Group —Southampton
- Full-time
- Travel
- Communication skills
- Flexible schedule
9d
Senior Civil Engineer - Infrastructure
Ramboll —Southampton
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Communication skills
- Annual leave
Quick apply
Senior Backend Engineer (Java)
Benifex —Southampton
- £75,000 - £90,000 a year
- Remote
- Java
- Mentoring
- APIs
- Employee assistance programme
Senior Mechanical Designer - Building Services
Sale Group —Havant
- £70,000 - £85,000 a year
- Full-time
- AutoCAD
- Engineering
- No degree
- Free parking
- Sick pay
Quick apply
2d
Senior Hydraulic Modeller / Engineer
Portsmouth Water —Havant
- £55,085 - £61,242 a year
- CAD
- SQL
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Design Manager – Major Projects
Ramboll —Southampton
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply

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Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent
11 days ago

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

senior quality assurance engineer jobs in warsash, ham

Senior Service Desk Engineer

Senior QA Automation Engineer

Senior Frontend Engineer

Senior Data Engineer

SAP Senior Engineer – Security & Compliance

Senior Data Analytics Engineer

Senior Technical Authority

Quality Manager

Project Manager

Contract Manager - Marine Training

Senior Electrical Production Engineer

Principal Inspector of Marine Accidents

Senior Systems Engineer

Senior Systems Engineer

Senior Design Manager

Senior Civil Engineer - Infrastructure

Senior Backend Engineer (Java)

Senior Mechanical Designer - Building Services

Senior Hydraulic Modeller / Engineer

Design Manager – Major Projects

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