Capgemini’s Intelligent Customer Operations practice is focused on the design, build and operate acrossclients’ Customer Operations and Contact Centres. This includes:
- Best-in-class customer journey design and implementation.
- Design of digitally enabled operating models and contact strategies.
- Contact Centre and CRM technology deployment.
- Data and insight-led approaches to improve future CX outcomes.
- Running and transformation BPO contact centre operations
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
