Debt collection agent Work, Jobs in Warwick, War (with Salaries)

Collections Agent
Calor Gas Ltd —Warwick
- Up to £28,500 a year
- Customer service
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Debt Collection Agent
Automoney Trust Limited —Redditch
- £26,000 - £30,000 a year
- Full-time
- Customer service
- English
- Data entry
- Life insurance
Quick apply
5d
Credit Controller (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Working Capital Manager
Mills & Reeve LLP —Birmingham
Senior Credit Controller (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount

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Collections Agent

Calor Gas Ltd -
Warwick

Apply Now

Job details

Permanent
Up to £28,500 a year

Benefits

Annual leave
Company pension
Employee discount
Paid volunteer time

Qualifications

Customer service
SAP
Salesforce
Communication skills

Full job description

Job no: 509407
Work type: Permanent
Location: Warwick
Categories: Credit Control

Early Collections Agent

Tachbrook Park

Permanent, Full-time, Hybrid

Salary: up to £28,500 (dependant on experience)

About the role

This role plays a critical part in supporting both our customers and the business by proactively managing customer debt, resolving overdue invoices, and helping us achieve key performance targets.

You’ll work closely with customers, internal stakeholders, and third-party partners to secure positive outcomes, while also contributing ideas to continuously improve our processes and ways of working.

This is a great opportunity for colleagues who enjoy problem-solving, handling challenging conversations professionally, and working in a fast-paced, target-driven environment.

Key responsibilities

Proactively contact customers to resolve outstanding debt, handling objections professionally and assertively to achieve successful outcomes
Negotiate and validate payment plans where appropriate, ensuring alignment with policy and customer circumstances
Work with third-party partners (e.g. Debt Collection Agencies and Legal Partners) to support debt recovery
Follow business policies, processes, and procedures, while actively identifying opportunities for improvement
Maintain accurate and up-to-date customer records to provide clear visibility across the wider business
Respond to customer call-backs in a timely and professional manner
Escalate queries or issues that are preventing debt recovery
Monitor customer payment behaviour and identify deteriorating trends, ensuring appropriate credit checks are completed
Complete your allocated stage of the debt journey and prepare accounts for the next step where required
Keep your Team Lead informed of any issues or risks as they arise
Report key performance indicators to your Lead on a monthly basis

Key skills and experience

Essential

Experience in debt collection and/or customer service activity
Strong communication skills with the ability to build rapport and manage challenging conversations
Confident objection-handling skills
Hard-working, resilient, and comfortable working towards personal and team targets
Organised, with strong attention to detail and effective day-to-day prioritisation
Proactive and able to use initiative to drive activity
A collaborative team player who contributes to shared KPI goals
Able to identify and raise opportunities to improve policies and processes

Desirable

Knowledge of SAP and Salesforce
Previous experience working within a debt collection team

Why apply?

Opportunity to develop specialist debt management skills
High-impact role supporting both customers and the wider business
Collaborative team environment with clear performance goals
Chance to contribute to continuous improvement across processes

What we can offer you:

25 days annual leave
Company Pension Scheme (Salary sacrifice - single matched contributions to 7.5%)
Life Assurance
Staff discounts on gas
1 day per year to volunteer for a charitable cause
Shopping discounts

Advertised: 22 Jun 2026 GMT Daylight Time
Applications close: 06 Jul 2026 GMT Daylight Time

Apply Now

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debt collection agent jobs in warwick, war

Collections Agent