e commerce specialist Work, Jobs in warwick, war (with Salaries)

Customer Service & Logistics Support Specialist
J&T EXPRESS —Lutterworth
- £33,000 a year
- Full-time
- Salesforce
- Analysis skills
- Warehouse experience
- Free parking
- Sick pay
Quick apply
4d
Head of Marketing — Memorials Direct
Customised For You Ltd —Minworth
- £30,000 - £40,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
Quick apply
8d
Sales Consultant
The Watches of Switzerland Group —Birmingham
- Sales
- English
- Employee assistance programme
8d
Paid Media Manager
Kubix Media —Birmingham
- Full-time
- APIs
- In-person
Quick apply
1d
Senior Martech Manager
eonnext —Coventry
- Full-time
- Hybrid work
- No degree
- APIs
- Communication skills
- Annual leave
Senior Digital Marketing Executive - Maternity Cover
Stone King —Birmingham
- Full-time
- Hybrid work
- CRM software
- Business development
- Communication skills
Quick apply

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Head of Marketing — Memorials Direct
Customised For You Ltd —Minworth
You'll have 3 to 5 years of broad digital marketing experience, ideally from an e-commerce or similarly hands-on background.
£30,000 - £40,000 a year
Quick apply
8d

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Customer Service & Logistics Support Specialist

J&T EXPRESS -
Lutterworth

Quick apply

Job details

Permanent | Full-time
£33,000 a year
4 days ago

Benefits

Free parking
Canteen
Sick pay

Qualifications

Salesforce
Logistics
Analysis skills
Warehouse experience
Financial services
Chinese

Full job description

Job Overview
We are seeking a dedicated Customer Service & Logistics Support Specialist to join our dynamic team. This role offers an exciting opportunity to contribute to the optimisation of supply chain operations, ensuring seamless coordination between various departments and external partners. The successful candidate will play a vital part in managing logistics processes, supporting warehouse activities, and delivering exceptional customer service. This paid position is ideal for individuals with a keen interest in logistics, supply chain management, and process improvement within a fast-paced environment.

Responsibilities

1. Customer Inquiry Management

Handle customer inquiries through phone, WeChat, and online service ticket platforms.
Provide real‑time shipment status updates by checking tracking, transit, delivery, and signature information.
Offer guidance on shipping requirements, including prohibited items, packaging standards, fee calculation, and delivery time options.

2. Shipment Exception Handling

Follow up on delayed, misrouted, undelivered, or returned shipments.
Coordinate with local stations, couriers, and transit hubs to resolve issues promptly.
Maintain exception case logs and ensure timely resolution with customer follow‑up.
Monitor special shipments such as perishables, fragile items, and oversized parcels.

3. Complaint & Claims Processing

Handle complaints related to lost, damaged, missing items, or service issues under the “first‑contact responsibility” principle.
Collect required claim documents (photos, value proof), calculate compensation, and submit claims for approval.
Communicate claim progress and payout timelines to customers.
Manage customer emotions and prevent escalation to regulatory or platform complaints.

4. Order & Back‑Office Administration

Assist customers with order creation, address modification, cancellation, and pickup appointments.
Record and organize daily exception logs, complaint reports, and claim summaries; archive documents regularly.
Verify COD (Cash on Delivery) and freight‑collect account discrepancies.

5. Internal & External Coordination

Collaborate with internal teams including stations, sorting centers, transportation, and couriers to execute operational instructions.
Communicate with e‑commerce merchants and individual customers; conduct regular follow‑ups and collect service feedback.
Report recurring issues and support optimization of delivery processes and operational standards.

6. Data Reporting & Additional Tasks

Compile daily statistics on inquiry volume, exception cases, complaints, and claims;
prepare daily and weekly reports.
Complete tasks assigned by supervisors, including customer callbacks, campaign notifications, and ad‑hoc service tickets.

Preferred Experience

Warehouse, logistics, courier, or parcel handling experience
Ability to speak Chinese would be advantageous, though not essential.

What We Offer

Full training provided
Modern warehouse facilities

Pay: £33,000.00 per year

Benefits:

Canteen
Free parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

e commerce specialist jobs in warwick, war

Customer Service & Logistics Support Specialist

Head of Marketing — Memorials Direct

Sales Consultant

Paid Media Manager

Senior Martech Manager

Senior Digital Marketing Executive - Maternity Cover

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