It helpdesk Work, Jobs in Warwickshire (with Salaries)

IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
8d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Computer Science
- No degree
- SharePoint
- Employee assistance programme
Quick apply
IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
5d
IT Apprentice
JBC Skills Training Ltd —Coventry
- £15,600 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Computer networking
- Work from home
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
11d
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply
Customer Support Advisor
The Right Mortgage and Protection Network —Solihull
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £27,000 - £37,400 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
Quick apply
2d
Field IT Service Engineer
Blakemore Technical Services —Droitwich
- Full-time
- IT
- Communication skills
- Employee discount
- Life insurance
10d
Field Support Engineer
Xperience —Banbury
- Hybrid work
- Azure
- Windows
- Microsoft Office
- Free parking
- Bereavement leave
Critical Incidents Co-Ordinator
ISS Facility Services —Marston Green
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Logistics Coordinator
Newly Weds Foods —Banbury
- Analysis skills
- IT
- Communication skills
Quick apply
HR Administrator
Pinsent Masons —Birmingham
- Full-time
- Microsoft Office
- Human resources
- IT
Multi Skilled Engineer
Emcor —Coventry
- £40,000 a year
- Overtime
- Contracts
- IT
- Employee assistance programme
- Referral programme
Quick apply
Shift Supervisor (Gluten Free Blend, C Shift Nights)
Newly Weds Foods —Banbury
- £51,690.69 a year
- 12 hour shift
- Microsoft Powerpoint
- Computer literacy
- Engineering
Quick apply
Tramps Data & Systems Manager
Cushman & Wakefield —Birmingham
- Microsoft Excel
- English
- IT
Quick apply
Scheduler
Arcus FM —Redditch
- £27,312 a year
- Full-time
- Administrative experience
- Time management
- Annual leave
Quick apply
11d

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IT Helpdesk Analyst

Macfarlane Group -
Coventry

Apply Now

Job details

Temporary | Full-time
£28,000 a year
8 days ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Driving Licence
Maintenance
Technical support
ServiceNow
IT
Cybersecurity
AI
Communication skills
Intune
Help desk

Full job description

Location: Coventry (Middlemarch Business Park)

Salary: £28,000 (dependent on experience) plus company benefits

Hours: Full time (37.5 hours per week Monday-Friday)

Sector: Packaging solutions & distribution

Protecting what matters, together

We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of your career.

Our IT team plays a vital role in supporting colleagues throughout the UK and Ireland and is currently investing in new technologies, including AI-enabled support tools, to enhance the way we deliver IT services.

The IT Helpdesk Analyst Role

We're seeking a customer-focused and technically capable IT Helpdesk Analyst to join our in-house IT team on a temporary contract of approximately six months, covering a period of planned team change.

Whether you're already working in an IT Helpdesk or Service Desk role, or you're a technically minded individual looking to build a career in IT, this is an excellent opportunity to join the in-house technology team of the UK's leading packaging distributor. Working within a modern Microsoft 365 environment, you'll gain exposure to AI-assisted support technologies whilst helping deliver outstanding IT support to colleagues across our nationwide business.

Working as part of a collaborative team, you'll provide first and second line support, take ownership of incidents and service requests, and help deliver a consistently high standard of service to colleagues throughout the business.

Key Responsibilities

Provide first and second line IT support to users across multiple UK locations via phone, email and remote support tools.

Take ownership of incidents and service requests through to successful resolution within agreed service levels.

Troubleshoot and resolve issues relating to Windows 11, Microsoft 365 and core business applications.

Manage user accounts, licences and device provisioning through Microsoft Entra ID and Intune.

Assist with networking troubleshooting and general IT administration tasks.

Occasionally provide on-site support at other Macfarlane locations when required.

Utilise Freshservice and Freddy AI tools to assist with ticket triage, suggested resolutions and knowledge management.

Use Microsoft Copilot and other AI-enabled technologies to improve efficiency and enhance user support.

Contribute to the creation and maintenance of knowledge base articles and self-service resources.

Work closely with the wider IT team to escalate and resolve more complex technical issues.

Identify recurring issues, trends and opportunities for service improvement.

Support IT projects, upgrades and rollouts as required.

What You Will Bring

We welcome applications from individuals who are technically curious, customer-focused and keen to develop their IT knowledge and experience.

Ideally, you will offer:
Some previous experience within an IT Helpdesk, Service Desk or technical support environment.

Strong communication skills with the ability to explain technical information clearly to non-technical users.

A logical and methodical approach to problem solving.

A full UK driving licence.

Good working knowledge of Windows 11 and end-user device support.

An interest in emerging technologies and AI-enabled support tools.

The ability to prioritise workloads effectively and manage competing demands.

Any of the following would also be advantageous but are not essential:

Experience supporting Microsoft 365 technologies, including Entra ID, Exchange Online, Teams and Intune.

Experience using Freshservice or ServiceNow, Freddy AI, Microsoft Copilot or similar AI productivity tools.

Experience with NinjaOne or comparable remote management platforms.

Microsoft certifications such as MS-900, MD-102 or equivalent.

Knowledge of cybersecurity fundamentals including MFA, phishing awareness and endpoint protection.

What You Will Get

We provide a competitive salary together with a range of flexible benefits which can include:

25 days annual leave (pro rata) plus all public/bank holidays

Contributory pension scheme

Life assurance

Free parking at many of our site locations

Employee Assistance Programme

Extensive range of training and development opportunities

Employee discount scheme (discounts on several major retail and leisure brands)

Simply Health/Dental Cover option for qualifying employees

Financial support with eye tests and glasses (DSE users only)

How to Apply/Next Steps

All applications will be acknowledged. If you haven't heard from us within a fortnight, please assume your application was unsuccessful.

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Apply Now

Refine Your Search

it helpdesk jobs in warwickshire

IT Helpdesk Analyst

1st / 2nd Line IT Support Analyst

IT Support Analyst

IT Service Desk Agent

IT Apprentice

IT 1st Line Support Apprentice

Senior IT Support Analyst

Helpdesk Coordinator - FTC 12 months

L4 Network Engineer Apprentice

Customer Support Advisor

Customer Service Advisor

Field IT Service Engineer

Field Support Engineer

Critical Incidents Co-Ordinator

Logistics Coordinator

HR Administrator

Multi Skilled Engineer

Shift Supervisor (Gluten Free Blend, C Shift Nights)

Tramps Data & Systems Manager

Scheduler

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