Site agent Work, Jobs in Washington, Twr (with Salaries)

Senior Customer Service Advisor - Nights
Tructyre —Gateshead
- £32,436 a year
- 12 hour shift
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
9d
Online Chat Support Agent
Wadley Donovan Gutshaw Consulting —Washington
- Full-time
- CRM software
- Google Suite
- Microsoft Office
- Flexible schedule
Quick apply
General Labourer/Handyman/woman
perth and northumberland —Newcastle upon Tyne
- From £28,000 a year
- Overtime
- Maintenance
- In-person
Quick apply
3d
Head of Student Accommodation Services
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Hybrid work
- Management
- University
- Budgeting
Port Operations Graduate / Trainee
Seaham Harbour Dock Company —Seaham
- £27,000 a year
- Weekend availability
- Microsoft Word
- Computer literacy
- Accounting
- Free parking
- Annual leave
Quick apply
Driver - Valet
Activate Group Limited —Sunderland
- £31,473 a year
- Full-time
- Customer service
- Driving
- Communication skills
Quick apply
1d
Regional Service Manager
Sodexo —Newcastle upon Tyne
- £30,000 - £32,000 a year
- Full-time
- Microsoft Word
- Business development
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Direct Sales Advisor - Connectivity
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Business development
- Free parking
- Annual leave
Import Coordinator - CMP Products
British Engines —Cramlington
- Full-time
- Continuous improvement
- Communication skills
- Time management
- Employee assistance programme
Senior Resource Planning Manager
Everflow —Peterlee
- £53,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Free parking
- Annual leave
Customer Support Administrator
Alliance Healthcare —Newcastle upon Tyne
- Full-time
- Typing
- Communication skills
Sub Agent (NZT)
Balfour Beatty —Newcastle upon Tyne
- Hybrid work
- Civil engineering
- Management
- Engineering
- Annual leave
Site Agent
JN Bentley —Durham
- Full-time
- Civil engineering
- Engineering
- No degree
Quick apply
Senior Site Agent
Costain —Newcastle upon Tyne
- Full-time
- Management
- Engineering
- Contracts
Senior Expansion Manager UK
Fastned —Newcastle upon Tyne
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
Ships Agent
Denholm Port Services Ltd —Billingham
- £26,000 - £29,000 a year
- Overtime
- Hybrid work
- Annual leave
Quick apply
CSA Project Manager - Data Centres (North East - Site Based)
Arcadis —Newcastle upon Tyne
- Contracts
- Construction experience
- Communication skills
Commercial Property Surveyor
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
14d
Senior AI & Automation Engineer
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- Master's degree
- In-person
- AI
Quick apply
9d
FIDIC Engineer (Site Based)
Arcadis —Newcastle upon Tyne
- Organisational skills
- Contracts
- Communication skills

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site agent jobs near washington, twr

Senior Customer Service Advisor - Nights

Tructyre -
Gateshead

Quick apply

Job details

Full-time
£32,436 a year
9 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Complaint handling
Performance management
Data entry
Customer interaction
Office experience

Full job description

Senior Customer Service Advisor (Nights)

Gateshead

£32,436 per annum

Full Time, permanent working on a rolling roster of 4 on, 4 off (12 hour shifts 20:00 – 08:00)

Tructyre are a proud part of the Michelin and Euromaster group, and Britain’s leading truck tyre specialist. We provide comprehensive commercial tyre management services to clients nationwide, including maintenance, supply, and 24/7 rapid assistance. Join us and contribute to "De-risking Britain's Fleets."

Tructyre has an exciting opportunity to join our Customer Experience Centre team as a Senior Customer Service Advisor. The Senior Customer Service Advisor will provide high-quality telephone support, handling diverse tasks to meet customer demand effectively and will also be responsible for the overall performance of the night shift team

The role:

Respond to all incoming calls within the Call Centre as required and create jobs (work requests) with the Tructyre depot network.
Accurately recording transactions on our IT systems.
Producing invoices, interacting as required with customer systems and other data sources.
Follow quality guidelines for both calls and invoices, to ensure that our work meets the necessary standards.
Updating our internal systems and completing any administration as necessary.
Managing queries and complaints from customers and colleagues, taking ownership and delivering quick, accurate resolutions.
Work flexibly to support an operation which runs 24/7 365 days per year.
Some administrative duties, highlighting the need for attention to detail.
Handling complaint escalations and managing resolutions.
Ensuring performance KPI’s are achieved, and coaching carried out with each advisor to improve/maintain performance.
Productivity is maintained during periods of low call volumes by ensuring administration tasks are carried out.
5 Quality calls are marked per advisor each month and coaching provided to the agent on each call.

What we are looking for:

Essential:

Be able to provide outstanding customer service.
Set high standards for quality and quantity.
Good computer literacy and ability to navigate quickly around systems to ensure details are entered accurately and quickly (including Microsoft Excel skills).
Experience of working in an office environment or other setting with deadline pressures.
High volume call handling.
Ability to deliver KPI’s.

Desirable:

Previously worked in a fast-paced customer service environment.
Managed customer expectations and demands.
Worked within agreed service level agreements and key performance indicators.
Good geographical knowledge and able to use mapping systems.
Dealt with high volume calls.
Worked with bespoke IT systems.
Worked in/knowledge of a call centre ideally in a senior role.

Benefits & Perks:

247.5 hours Annual Leave Additional holidays for long service
A flexible pension scheme, including life assurance
A health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
Health and wellbeing program
Tyre Discount Schemes
Refer a Friend Scheme
Company Sick Pay

INDCEC

Job Types: Full-time, Permanent

Pay: £32,436.00 per year

Benefits:

On-site parking

Experience:

call centre: 1 year (required)
working in a senior role: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

site agent jobs in washington, twr

Senior Customer Service Advisor - Nights

Online Chat Support Agent

General Labourer/Handyman/woman

Head of Student Accommodation Services

Port Operations Graduate / Trainee

Driver - Valet

Regional Service Manager

Direct Sales Advisor - Connectivity

Import Coordinator - CMP Products

Senior Resource Planning Manager

Customer Support Administrator

Sub Agent (NZT)

Site Agent

Senior Site Agent

Senior Expansion Manager UK

Ships Agent

CSA Project Manager - Data Centres (North East - Site Based)

Commercial Property Surveyor

Senior AI & Automation Engineer

FIDIC Engineer (Site Based)

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