Case manager Work, Jobs in Watchet, Som (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
11d
Workforce Inclusion (Disability & Neurodiversity) Partner
South Wales Police —Bridgend
- £47,046 - £50,949 a year
- Full-time
- Annual leave
10h
Business Development Manager – POS & Payments
SumUp —Taunton
- £42,180 - £70,360 a year
- Full-time
- Remote
- Sales
Quick apply
Relationship Manager (South Wales)
iamproperty & iamsold —Cardiff
- Up to £50,000 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
Insight and Policy Storytelling Officer
Sport Wales —Cardiff
- £41,574.01 - £44,535.11 a year
- Full-time
- Analysis skills
- Presentation skills
- IT
HR Helpdesk Supervisor
South Wales Police —Bridgend
- £33,603 - £39,276 a year
- Full-time
- Human resources
- Annual leave
5d
Night Technician Supervisor
Butlin's —Minehead
- Part-time
- Carpentry
- Plumbing
- Leadership
BBSRC or MRC funded PhD (PIPs) Interns wanted!
Singer Instrument Co Ltd —Minehead
- Full-time
- Doctoral degree
- Agile
- Internship
ER Coordinator
Altrad —Bridgwater
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
Enforcement Officer - Environmental Crime
Somerset Council —Taunton
- £32,597 - £36,363 a year
- Full-time
- Hybrid work
- Analysis skills
- Case management
- Mentoring
7d
BBSRC or MRC funded PhD (PIPs) Interns wanted!
Singer Instruments —Minehead
- Full-time
- Doctoral degree
- Agile
- Internship
Content Writer
Ascot Group —Worle
- From £26,000 a year
- Full-time
- In-person
- AI
- Time management
- Free parking
- Sick pay
Quick apply
Prevention Team Leader
Somerset Council —Taunton
- £41,771 - £46,142 a year
- Weekend availability
- English
- Annual leave
11d
Legal Support Assistant
HCR —Cardiff
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
4d
HR Business Partner
Eaton —South Molton
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Learning and Organisational Development Partner
UK Hydrographic Office —Taunton
- £48,746 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
7d
General Manager
Kier Group —Cardiff
- Full-time
- Leadership
- Communication skills
- Flexible schedule
6d
Environmental Health Support Officer
Somerset Council —Taunton
- £25,185 - £25,989 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Annual leave
13d
(REF: 285) Team Leader – Cardiff
Case Management Cymru —Cardiff
- £19 an hour
- Part-time
- Communication skills
Contact Center Operator – Fluent German (Written & Spoken)
Panasonic Manufacturing —Cardiff
- English
- Communication skills
- Store discount
- Paid training

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
11 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

case manager jobs in watchet, som

Ombudsman and Complex Complaints Lead

Workforce Inclusion (Disability & Neurodiversity) Partner

Business Development Manager – POS & Payments

Relationship Manager (South Wales)

Insight and Policy Storytelling Officer

HR Helpdesk Supervisor

Night Technician Supervisor

BBSRC or MRC funded PhD (PIPs) Interns wanted!

ER Coordinator

Enforcement Officer - Environmental Crime

BBSRC or MRC funded PhD (PIPs) Interns wanted!

Content Writer

Prevention Team Leader

Legal Support Assistant

HR Business Partner

Learning and Organisational Development Partner

General Manager

Environmental Health Support Officer

(REF: 285) Team Leader – Cardiff

Contact Center Operator – Fluent German (Written & Spoken)

I want to receive the latest job alerts for case manager in watchet, som

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