Customer service supervisor Work, Jobs in Water Orton, War (with Salaries)

Team Leader – Aspire Lounge - Birmingham Airport
Swissport International AG —Birmingham
- Full-time
- Customer service
- Computer literacy
- Supervising experience
- Free parking
- Employee assistance programme
5d
Retail Assistant Manager
Farmfoods —Smethwick
- £32,648.16 - £35,306.88 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Retail Assistant Sales Manager
Acorns Children's Hospice —Chelmsley Wood
- £30,030 a year
- Weekend availability
- Hospice
- Retail management
- Leadership
- Employee discount
- Gym membership
Sr. Supervisor Customer Success
Align Technology —Birmingham
- Full-time
- Bachelor's degree
- Continuous improvement
- Organisational skills
- Employee discount
Quick apply
Assistant Store Manager
Mountain Warehouse —Solihull
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Supervisor - Coventry
Volvo Group —Coventry
- Monday to Friday
- Computer literacy
- Hotel
- Supervising experience
- Employee discount
1d
Floating Parts Supervisor
Johnsons Cars —Birmingham
- £28,700 - £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Parts Supervisor - Volkswagen
Johnsons Cars —Wolverhampton
- £28,700 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Admin Team Leader
Eurest —Solihull
- £14.36 an hour
- Full-time
- Customer service
- Cooking
- Supervising experience
8d
Supervisor/Manager Part-Time
Claire's —Sutton Coldfield
- Part-time
- Sales
- Customer service
- POS
- Employee discount
Apprentice Retail Supervisor
Farmfoods —Smethwick
- £13.61 an hour
- Full-time
- Customer service
- Cleaning
- Annual leave
- Employee discount
Quick apply
9d
Bar Supervisor
Taylors Taverns Ltd —Lichfield
- £13.00 - £13.50 an hour
- Full-time
- Bar
- Inventory control
- Cooking
- Free parking
- Flexible schedule
Quick apply
5d
Customer Services Team Leader
Wyre Forest District Council —Kidderminster
- £38,760 - £41,343 a year
- Monday to Friday
- Team management
6d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Computer literacy
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Supervisor
The White Company —Birmingham
- Mentoring
- Training & development
- Leadership
- Employee discount
Shift Manager
GXO Logistics —Tamworth
- Up to £43,938 a year
- Full-time
- Continuous improvement
- Budgeting
- Annual leave
- Employee assistance programme
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —Birmingham
- Full-time
- English
- Team management
- Communication skills
Repairs Supervisor
Trent & Dove Housing —Burton-On-Trent
- Up to £42,047 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
10d
Supervisor
Lush —Birmingham
- £14.45 an hour
- Temporary
- Customer service
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d

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Team Leader – Aspire Lounge - Birmingham Airport

Swissport International AG -
Birmingham

Apply Now

Job details

Permanent | Full-time
5 days ago

Benefits

Free parking
Company pension
Employee assistance programme

Qualifications

Customer communication
Customer service
Computer literacy
Coaching
Mentoring junior staff
Client communication
Microsoft Office Suite
Cost control
Performance management
Supervising experience
Team management
Mentoring
Computer skills
Professional development mentoring
Customer interaction
Guest services
Business coaching
Communication skills

Full job description

Overview:

Lounge Team Leader- Level 4

Location: Birmingham Airport

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?

If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.

We are Aspire Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally.

Job Summary:

As a Team Leader you will report to the Assistant Manager and be the senior leader of the team ensuring each member of the team is exceeding the expectations of our guests, so they leave our lounges feeling Welcome, Relaxed & Energised.

Responsibilities:

Key responsibilities:

Leadership:

Provide professional day to day leadership to your team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
Coach and mentor staff in order to maintain professional standards.
To actively manage your team members ensuring that every member receives timely, appropriate feedback, to improve day to day performance and behaviour.
To act as a role model to staff, by tackling poor performance and misconduct whenever it occurs.
To take a pro-active approach to support the operation to best effect in all cases including being the champion for service, dietary and allergen information.
To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
Communicate and collaborate to engage others.

Essential Skills:

Can communicate clearly with your people to help them understand the company’s strategy and goals.
Be able to build positive and trusting relationships
Embrace an ideas culture to enable teams to create an agile edge.
Promote flexibility, adaptability and agility to enable contingency time.
Provide feedback to the team on operational results to ensure service standards are always upheld.
Personal and professional integrity of the highest order.
Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment
Adhoc reasonable requests by local leadership team.

KPI’s

Health and Safety.
Customer feedback / satisfaction via NPS.
Efficiency of staffing on a shift-by-shift basis.
Cost of sale controls.
Employee Satisfaction.

Qualifications:

Qualifications and Competences:

Background in hospitality or customer services in a supervisory position with high levels of customer interaction.
Coaching and mentoring skills preferable but not essential.
Excellent communication skills, written and verbal.
Good numerical skills with a keen eye for attention to detail.
Computer literate, including using payment machines and Microsoft office.
Ability to work as part of a team or be self-motivated to complete tasks.
Ability to follow processes and procedures and to apply flexibility when required.
Additional languages desirable.
Flexible to work shifts covering 0330 – 2100, 7 days a week

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Benefits:

Free parking whilst at work.
Industry recognised food safety training and qualifications to FSA L3.
Industry recognised CPD opportunities with the Aspire Hospitality Academy.
Comprehensive Employee Recognition scheme.
Supervisory Training
Free meals and soft drinks during shifts.
Uniform provided.
Swissport pension scheme with ability to self-contribute.
24-hour employee assistance programme
Discounted retail – Varies by Airport Outlet.
Discounted access to Aspire lounge network for family and friends.
Potential for placements to other Lounges within the network.

Apply Now

Refine Your Search

customer service supervisor jobs in water orton, war

Team Leader – Aspire Lounge - Birmingham Airport

Retail Assistant Manager

Retail Assistant Sales Manager

Sr. Supervisor Customer Success

Assistant Store Manager

Customer Service Supervisor - Coventry

Floating Parts Supervisor

Parts Supervisor - Volkswagen

Customer Service Team Leader

Admin Team Leader

Supervisor/Manager Part-Time

Apprentice Retail Supervisor

Bar Supervisor

Customer Services Team Leader

Helpdesk Team Leader

Supervisor

Shift Manager

Operations Supervisor, Quick Commerce

Repairs Supervisor

Supervisor

I want to receive the latest job alerts for customer service supervisor in water orton, war

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