1st line support Work, Jobs in Waterbeach, Cam (with Salaries)

Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
6d
Sports Development & Community Manager
P & E Sports Lettings Ltd —Cambridge
- £32,000 a year
- Weekend availability
- Childcare
- Social media management
- Working with children
- Free parking
- Flexitime
Quick apply
4d
IT Service Desk Administrator (12 month fixed term contract)
Marshall of Cambridge (Holdings) Limited —Cambridge
- Full-time
- Customer service
- Computer literacy
- IT
10d
Electrical Installation Apprenticeship Level 3
Sanctuary Group —Ely
- £19,968 a year
- Full-time
- Customer service
- English
- Driving
- Annual leave
- Employee discount
Quick apply
11d
1:1 Support Assistant
Barracudas —Huntingdon
- £526.31 - £663.48 a week
- Seasonal
- Childcare
- Working with children
- Communication skills
Welfare Officer
Barracudas —Huntingdon
- £559.79 - £680.83 a week
- Seasonal
- Childcare
- Supervising experience
- Communication skills
Lifeguard
Barracudas —Huntingdon
- £579.65 - £668.72 a week
- Seasonal
Evening Program & National Test Center Coordinator, Lakenheath
University of Maryland Global Campus —Lakenheath
- £38,200 a year
- Weekend availability
- Customer service
- Military
- University
- Annual leave
- Life insurance
Deputy Shop Manager
RSPCA —Bury St. Edmunds
- £12.71 an hour
- Overtime
- Management
- Merchandising
- Supervising experience
- Free parking
Quick apply
IT Technician - Bury St Edmunds Cluster
Unity Schools Partnership —Haverhill
- £27,254 - £29,540 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
12d
Arts & Crafts Instructor
Barracudas —Huntingdon
- £516.78 - £663.48 a week
- Seasonal
- Childcare
- Working with children
- Communication skills
Group Leader
Barracudas —Huntingdon
- £516.78 - £663.48 a week
- Seasonal
- Childcare
- Working with children
- Communication skills
Activity Leader
Barracudas —Huntingdon
- £516.78 - £663.48 a week
- Seasonal
- Childcare
- Working with children
- Communication skills
Area Manager
Barracudas —Huntingdon
- £734.62 - £838.42 a week
- Seasonal
- Childcare
- Supervising experience
- Leadership
Associate / Senior Surveyor - Land and Development
Bidwells —Cambridge
- Full-time
- Leadership
- Communication skills
- Negotiation
- Employee discount
Multi Activity Instructor
Barracudas —Huntingdon
- £504.76 - £588.14 a week
- Seasonal
- Childcare
- Working with children
Dance & Drama Instructor
Barracudas —Huntingdon
- £516.78 - £663.48 a week
- Seasonal
- Childcare
- Working with children
- Communication skills
Key Stage 2 SEND teacher
Unity Schools Partnership —Bury St. Edmunds
- £32,916 - £51,048 a year
- Full-time
- Care plans
- Leadership
- School
Assistant Camp Manager
Barracudas —Huntingdon
- £572.40 - £718.65 a week
- Seasonal
- Childcare
- Supervising experience
- Leadership
Camp Manager
Barracudas —Huntingdon
- £734.62 - £838.42 a week
- Seasonal
- Childcare
- Supervising experience
- Organisational skills

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Service Desk Engineer

Redgate -
Cambridge

Apply Now

Job details

Full-time
£35,000 - £40,000 a year
6 days ago

Benefits

Annual leave
Private medical insurance

Qualifications

Analysis skills
Zendesk
IT support
Active Directory
Intune

Full job description

At a glance

Location: Cambridge

In-office expectation: 3 days per week

Employment type: Permanent

Salary: £35,000-£40,000

Why this role exists

Redgate’s people rely on technology that just works and this role is central to making that happen. As our Service Desk Engineer, you’ll be the first point of contact for IT support across the business, keeping things running smoothly and making sure everyone can do their best work. It’s a role with real ownership: you’ll resolve issues, spot patterns, improve processes, and contribute to wider infrastructure projects. If you care about delivering excellent support and want to grow your technical skills in a thoughtful, collaborative environment, this is a great fit.

About Redgate

Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration.

We build solutions that help data professionals securely manage the data and databases that their organisations depend on, a space that’s only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates.

Why join our engineering team?

Real technical variety - New starter onboarding, hardware deployment, infrastructure troubleshooting, service automation, and project work - you're doing actual technical work, not just processing tickets.

A team that listens to you - Work in a focused team where your ideas for improvement are actively sought, and there's space to develop real technical depth.

About the role

This is a hands-on technical support role with variety, impact, and room to grow. You’ll own 1st and 2nd line support for internal users, logging, triaging, and resolving issues across devices, applications, and infrastructure. But it’s more than a ticket queue: you’ll identify trends, contribute to IT projects, and help shape how support is delivered at Redgate.

First point of contact for IT issues across the business, with a focus on first-touch resolution
Troubleshooting and resolving issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment
Identifying recurring themes and proposing process improvements to the Technical Operations team
Contributing to infrastructure projects and new starter onboarding
Maintaining accurate asset records and support documentation

What makes you a great fit

Experience in a similar IT support role, with strong analytical and problem-solving skills
Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory
Familiarity with an ITSM platform such as Halo, Zendesk, or similar
Clear communicator who can explain technical concepts to non-technical colleagues
Someone who takes initiative, spots opportunities to improve, and follows through

What we offer

Salary range:£35,000-£40,000
Hybrid working, home and Cambridge office
Monthly wellbeing allowance and generous paid time off
Genuine investment in learning, development, and career progression
Private health insurance
Full benefits details available on our website

What happens next

Your application will be reviewed by a person; we don’t use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners.
You’ll hear back within a few days, whether it’s a next step or a no, we aim to respond promptly so you’re not left wondering.
Our interview process is straightforward and consistent, you’ll find more detail on our typical hiring process below, so you know what’s coming and why.

Belonging at Redgate

We believe that people do their best work in an environment built on respect, fairness, and trust and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values.

You can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate page.

Compensation Range: £35K - £40K

Apply Now

Refine Your Search

1st line support jobs in waterbeach, cam

Service Desk Engineer

Sports Development & Community Manager

IT Service Desk Administrator (12 month fixed term contract)

Electrical Installation Apprenticeship Level 3

1:1 Support Assistant

Welfare Officer

Lifeguard

Evening Program & National Test Center Coordinator, Lakenheath

Deputy Shop Manager

IT Technician - Bury St Edmunds Cluster

Arts & Crafts Instructor

Group Leader

Activity Leader

Area Manager

Associate / Senior Surveyor - Land and Development

Multi Activity Instructor

Dance & Drama Instructor

Key Stage 2 SEND teacher

Assistant Camp Manager

Camp Manager

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