Lead engineer Work, Jobs in Waterbeach, Cam (with Salaries)

Customer Service Lead
iM Med Ltd —Cambridge
- £24,420.00 - £48,640.16 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Leadership
Quick apply
7d
Project Engineer
Anglian Water Services Ltd —Huntingdon
- £50,000 - £60,000 a year
- Full-time
- Management
- Engineering
- Travel
Field Service Engineer - Cambridge & East of England
Matthew Algie —Cambridge
- £35,000 - £37,000 a year
- Full-time
- Customer service
- Maintenance
- IT
- Annual leave
- Employee assistance programme
13d
PCB Team Lead
Arm —Cambridge
- £126,200 - £170,800 a year
- Hybrid work
- Management
- Supervising experience
- Mentoring
- Relocation assistance
4d
Director, Technical Development
Arm —Cambridge
- £114,600 - £155,000 a year
- Hybrid work
Commercial Catering Engineer - East Anglia
MCFT —Newmarket
- £50,000 - £60,000 a year
- Full-time
- Annual leave
- Life insurance
Quick apply
Director, Change Management
AstraZeneca —Cambridge
- Machine learning
- Leadership
6d
Lead Software Engineer
Redgate —Cambridge
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Master's degree
- AWS
- Mentoring
Lead Software Engineer - FTC
Alzheimer's Research UK —Cambridge
- £63,000 a year
- Temporary
- JavaScript
- APIs
- Agile
- Sick pay
4d
Lead Analytics Engineer
Graphcore —Cambridge
- SQL
- Continuous improvement
- Communication skills
4d
Service Managment Specialist
M Group —Saint Ives
- 12 hour shift
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Principal Developer & Team Lead
Cambridge University Press & Assessment —Cambridge
- £51,400 - £68,800 a year
- Hybrid work
- AWS
- AI
- Annual leave
10d
Director of Software Engineering (Systems Software)
Arm —Cambridge
- £168,300 - £227,700 a year
- Hybrid work
- Linux
TBU - Technical Authority, Telecoms - 1804
Cambridge Consultants —Cambridge
- Leadership
- Communication skills
10d
Technical Director III-Location Based Entertainment
Tait —Haverhill
- Full-time
- CAD
- Communication skills
5d
PLM Integration Engineer
Arm —Cambridge
- £97,300 - £131,700 a year
- Hybrid work
- ERP systems
- Communication skills
7d
Senior Product Quality Engineer
Hologic —Cambridge
- Analysis skills
- Presentation skills
- Bachelor's degree
Lead Software Engineer
Cadence Design Systems —Cambridge
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
- Employee stock purchase plan
- Life insurance
IT solutions Engineer
Arm —Cambridge
- £52,400 - £71,000 a year
- Hybrid work
- APIs
- AI
Technical Consultant
Medtronic —Cambridge
- £43,200 - £64,800 a year
- Full-time
- Sales
- Travel
- Organisational skills

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Customer Service Lead

iM Med Ltd
Cambridge

Quick apply

Job details

Permanent | Full-time
£24,420.00 - £48,640.16 a year
7 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Customer service
Complaint handling
B2B
Decontamination
Leadership
Sterile services
Communication skills

Full job description

About us

iM Med is a UK medical decontamination business supplying capital equipment, technical service, chemistry and consumables to NHS trusts across the UK. We operate as NHS distributor for SteelcoBelimed (part of the Miele Group), and we're growing fast. We're a close-knit team that takes our work, and our customers, seriously.

The role

We're looking for an experienced Customer Service Lead to be the voice of iM Med to our NHS and private customers. You'll own the proactive and reactive communication that sits between our customers and our service and technical teams. Every working day is busy: calls, complaints,

updates, escalations. And every day matters, because the equipment we look after keeps NHS surgical lists running.

What you'll be doing

Owning customer communication on all service and technical matters.
Handling complaints from first contact through to full resolution.
Keeping NHS trusts updated proactively on planned work, parts, engineer visits and case progress.
Working hand-in-glove with our field engineers, service leadership and quality team.
Recording everything cleanly in our field service system so nothing falls through the cracks.
Reporting weekly to the senior leadership team on open cases and customer feedback.

What we need from you

Proven customer service leadership experience in a technical, medical or service-led B2B business.
Genuinely strong written and verbal communication.
Complaint handling experience you can talk us through at interview.
Detail-oriented, organised, and able to keep your head when things are moving fast.
Proactive by nature: you spot issues before customers raise them.
A natural at building rapport, even with people you've never met in person.

Helpful but not essential

NHS, medical devices, decontamination or sterile services background.
ISO 13485 or QMS exposure.
FieldMotion or similar field service platform experience.

What we offer

A busy, fast-moving, highly collaborative environment with a senior team that genuinely backs its people. This is a role with visibility, ownership, and a real chance to shape how iM Med looks after its NHS customers. The right person will find it demanding, rewarding and enjoyable in equal measure.

How to apply

Please apply through Indeed with your CV and a short covering note explaining why this role interests you.

Pay: £24,420.00-£48,640.16 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: Hybrid remote in Cambridge CB25 9QP

Quick apply

Refine Your Search

lead engineer jobs in waterbeach, cam

Customer Service Lead

Project Engineer

Field Service Engineer - Cambridge & East of England

PCB Team Lead

Director, Technical Development

Commercial Catering Engineer - East Anglia

Director, Change Management

Lead Software Engineer

Lead Software Engineer - FTC

Lead Analytics Engineer

Service Managment Specialist

Principal Developer & Team Lead

Director of Software Engineering (Systems Software)

TBU - Technical Authority, Telecoms - 1804

Technical Director III-Location Based Entertainment

PLM Integration Engineer

Senior Product Quality Engineer

Lead Software Engineer

IT solutions Engineer

Technical Consultant

I want to receive the latest job alerts for lead engineer in waterbeach, cam

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