Scheduled Hours: Full Time, Weekdays 8:45am-5:30pm
Salary: £29k - £35k + up to 5% discretionary KPI bonus
Role Location: Cambridge, also responsible for a small site in Peterborough (although this is a hybrid role with some at home work when not on site visits) a vehicle will be provided for business use.
Join an Award-Winning Property Business
Ascend are one of the UK's leading Build-to-Rent specialists and a rapidly expanding property business with an outstanding reputation for delivering exceptional service to both our clients and residents.
Due to continued growth, we are looking for an ambitious, customer-focused Territory Manager to join our Residential Team. This is an exciting opportunity for someone currently working in Estate Agency, Residential Lettings, Property Management, New Homes or a customer-facing property role who is looking to take the next step in their career. If you enjoy meeting people, conducting viewings, negotiating deals, managing applicant relationships and being out and about rather than sitting behind a desk all day, this could be the perfect role for you.
Working remotely from home and conducting regular site visits, you will manage a portfolio of residential developments within your designated territory. The role is highly autonomous, varied and rewarding, with a company vehicle (business use only) provided to support your day-to-day appointments.
The Role
As a Territory Manager, you will play a key role in maximising occupancy across a portfolio of residential developments while delivering an exceptional customer experience throughout the resident journey.
You will be responsible for the full lettings cycle, from handling enquiries and conducting viewings through to negotiating offers, onboarding tenants and supporting ongoing property management activities. No two days are the same, and you will have the opportunity to build relationships with prospective tenants, and internal teams while managing your own diary and territory.
Key Responsibilities
Lettings & Leasing
- Managing and responding promptly to property enquiries received through various channels.
- Registering prospective applicants and maintaining accurate records within company systems.
- Qualifying prospective tenants by understanding their requirements, budget and suitability.
- Converting leads into viewing appointments and meeting KPI ratios.
- Coordinating and conducting property viewings across your portfolio.
- Delivering engaging property tours and showcasing developments to prospective residents.
- · Building strong relationships with applicants and providing an outstanding customer experience.
- Following up viewings to obtain feedback and progress applications.
- Negotiating tenancy offers, agreeing deals and passing over to the referencing team
Property Marketing & Occupancy
- Ensuring property listings are accurate, attractive and fully optimised across online portals.
- Monitoring listing performance and helping maximise enquiry levels and occupancy.
- Ensuring developments are presented to the highest possible standard.
- Providing market intelligence and applicant feedback to support pricing and marketing strategies.
Tenant Onboarding & Customer Experience
- Liaising with the onboarding team regarding referencing and tenancy progression.
- Ensuring prospective tenants provide all necessary documentation and information.
- Conducting move-in appointments and welcoming residents to their new homes.
- Handing over keys and providing property and development information.
- Delivering a positive and professional customer experience throughout the tenancy lifecycle.
Property Management
- Conducting mid-term property inspections and producing reports.
- Monitoring property condition and identifying maintenance requirements.
- Discussing any property-related concerns with tenants.
- Completing inventory reports prior to tenancy commencement.
- Preparing detailed check-out reports at the end of tenancies.
- Carrying out site visits and property audits.
- Following all company procedures relating to key management, audits and compliance.
Administration & Reporting
- Managing post-appointment administration efficiently and accurately.
- Updating internal software systems and CRM platforms.
- Preparing reports and maintaining accurate records.
- Chasing outstanding information and progressing applications.
- Working collaboratively with colleagues across Property Management, Lettings and
Asset Management teams.
- Undertaking any additional duties appropriate to the role.
Skills & Experience
We are keen to speak with individuals who have experience in:
- Residential Lettings
- Estate Agency
- Property Management
- New Homes Sales
- Build-to-Rent
- Customer-Facing Property Roles
We will also consider exceptional candidates from related industries who can demonstrate strong communication skills, commercial awareness and a passion for delivering excellent customer service.
Essential
- Excellent communication skills, both face-to-face and over the phone.
- Strong customer service and relationship-building abilities.
- Professional, confident and personable approach.
- Highly organised with strong attention to detail.
- Ability to manage multiple priorities and work independently.
- Comfortable using technology, CRM systems and Microsoft Office.
- Full UK Driving Licence
- Positive, proactive and solutions-focused attitude.
- Desirable
- Previous experience within Residential Lettings, Estate Agency or Property Management.
- Experience negotiating offers and progressing deals.
- Knowledge of tenancy processes and compliance requirements.
- ARLA qualification or willingness to work towards industry qualifications.
Why Join Us?
- Join an award-winning and market-leading Build-to-Rent business.
- Be part of an ambitious company experiencing significant growth.
- Enjoy a varied, field-based role with autonomy and flexibility.
- Company vehicle provided for business use.
- Supportive and collaborative team culture.
- Excellent opportunities for career progression and professional development.
- Work with modern residential developments and a growing portfolio of properties.
If you're an ambitious property professional who enjoys building relationships, closing deals and delivering exceptional customer experiences, we'd love to hear from you.
Pay: £29,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Company events
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
Experience:
- Customer service: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Location:
- Cambridge, Cambridgeshire (required)
Work Location: Hybrid remote in Cambridge (Cambridgeshire, East of England Region)
