3rd line support engineer Work, Jobs in Wateringbury, Ken (with Salaries)

3rd Line IT Support
Trooli —West Malling
- £45,000 - £50,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
Quick apply
21h
1st Line Support Technician
Techary —Orpington
- Azure
- Microsoft Outlook
- Customer service
Quick apply
8d
Infrastructure Engineer
Cabot Financial —West Malling
- Hybrid work
- Azure
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Senior Helpdesk IT Engineer
RedDoor IT Ltd —Croydon
- £32,000 - £40,000 a year
- Full-time
- Customer service
- Computer networking
- SharePoint
Quick apply
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee assistance programme
- Employee discount
Quick apply

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3rd line support engineer jobs near wateringbury, ken

3rd Line IT Support

Trooli -
West Malling

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
21 hours ago

Benefits

Cycle to work scheme
Employee discount
On-site parking

Qualifications

TCP
Azure
Operating systems
Microsoft Outlook
Microsoft SQL Server
PHP
Firewall
DHCP
C
PostgreSQL
IT support
Scripting
Computer networking
DNS
SharePoint
Solarwinds
IT
VMWare
Linux
TCP/IP
Python
Active Directory
ESXi
MySQL
Time management

Full job description

The Role

This position presents a fantastic opportunity for a 3rd line engineer eager to join a well-established technical department. The responsibilities span every aspect of internal IT systems, encompassing desktop and server support, as well as hardware replacement. For those aiming to launch their IT career or advance their expertise, this role offers the chance to work alongside a knowledgeable and welcoming team of engineers. Additionally, there are prospects to specialise in technologies or transition into positions with a greater focus on networking or security, enabling individuals to shape their career path according to their interests and ambitions.

The Day Job

Ticketing Systems: Experience logging, managing, and resolving incidents in IT Service Management (ITSM) tools
Software & Hardware: Troubleshooting Microsoft 365 (Office, Outlook, SharePoint, Teams), Active Directory basics (password resets, user creation), and printer/peripheral support.
Support the configuration and installation of hardware within offices and datacentres
Working with junior engineers on projects and support requests, and training on such projects.
Performing upgrades and updates to existing hardware and software platforms
Management of internal and hosted software platforms such as Azure/365
Act as the senior technical escalation point for complex and high priority incidents
Monitor and manage IT systems to ensure optimal performance, availability, and uptime, working with suppliers where required
Collaborate with internal teams and external partners on support activities and project delivery
Create and maintain technical documentation, solutions, and knowledge bases for IT staff and end users
Mentor and upskill members of the IT team, promoting best practice and technical consistency

We’d Like to Speak to You If

You possess at least three years of experience in IT support, confidently handling 1st to 3rd line enquiries. Your enthusiasm for technology is evident through your practical expertise with Microsoft desktop and server operating systems, as well as laptop and Dell/HP server hardware. You’re adept at managing Azure and 365 environments and have a solid grasp of networking fundamentals including TCP/IP, DNS, and DHCP.

Strong time management enables you to balance multiple workloads, whether independently or collaboratively within a team. You’ve played a pivotal role in software and hardware deployment projects—either as a direct manager or as a key contributor. Your in-depth understanding of Microsoft Azure services is complemented by hands-on experience in a cloud-first Microsoft 365 setting. Furthermore, you’ve successfully led service teams, consistently delivering high-quality support to end users.

We’ll Love You If

Experience of VMware ESXi or similar hypervisor’s
Hands on firewall and network switching experience (NAT rules / VLANS)
Basic linux use and management
Any scripting skills (Python, C, PHP)
Experience within datacenter environments
Familiarity with SolarWinds, VMware, databases such as MSSQL/Postgres/MySQL/Maria

Why Trooli?

At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You’ll be joining a forward thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development.

At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to [email protected]. We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.

This role is ideal for IT professionals eager to utilise their technical expertise in a supportive environment that values continuous learning and professional development.

Pay: £45,000.00-£50,000.00 per year

Benefits:

Cycle to work scheme
Employee discount
On-site parking

Work Location: In person

Quick apply

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3rd line support engineer jobs in wateringbury, ken

3rd Line IT Support

1st Line Support Technician

Infrastructure Engineer

Senior Helpdesk IT Engineer

Senior Infrastructure & Support Engineer

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