Call taker Work, Jobs in Wateringbury, Ken (with Salaries)

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Voluntary Sector Front Door Officer (Adult Social Care) - Call Taker

SAVS
Southend-on-Sea

Quick apply

Job details

Full-time | Fixed term contract
£28,500 a year

Benefits

Employee assistance programme

Qualifications

Bilingual
Spanish
English
Data entry
Phone etiquette

Full job description

SAVS are looking to recruit:

2 x Voluntary Sector Front Door Officers (Adult Social Care)

37 hours per week (Mon – Fri)

Salary: £28,500 per annum

Additional benefits: Parking pass, hybrid working, training opportunities,

employee assistance programme

Upon completion of probation: Birthday leave & Wellbeing day

Currently funded until 31 March 2029

SAVS supports, promotes and represents the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector in Southend. This post forms part of a partnership model between the voluntary, community, faith and social enterprise sector (VCFSE) and SCC.

Purpose of this post is to provide knowledge and resources to the Southend City Council Adult Social Care Contact Centre and support residents with up to date information, advice and direct signposting at first point of contact. To provide a quicker more informed response from the service for advice, info and signposting.

Principal duties:

· To deal with a range of enquiries (via telephone and some in person), processes and procedures by various channels from both external and internal customers contacting the adult social care contact centre

· To take direct calls from local residents or follow up on more complex advice and signposting in a call back style

· Support quicker resolution to requests for guidance and to improve people’s personal situation.

· Ensure that all individuals who pass through the service are accurately recorded, following up to ensure that they have received good support; completing monitoring as required, to demonstrate outcomes of the service.

· Communicate effectively and efficiently with colleagues, management and internal departments

The successful candidate will ideally have experience working within a voluntary or community group, or with a range of agencies, and will have a strong network/knowledge of contacts.

A full application pack can be downloaded from our website:

https://www.savs-southend.org/sector-jobs/

Please note we do not accept CVs

Closing date for applications: 7am Monday 10 August 2026

Interview date: Monday 17 August 2026

This role is subject to a basic DBS check

If you are not contacted for an interview, then unfortunately your application has been unsuccessful.

SAVS ensures they are always recruiting, retaining and promoting a diverse mix of colleagues who are representative of the diversity in our local communities

SAVS, 29-31 Alexandra Street, Southend on Sea SS1 1BW

Southend Association of Voluntary Services

Reg. Charity No: 1063655 Company No: 03351855

Pay: £28,500.00 per year

Work Location: In person

Quick apply

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Voluntary Sector Front Door Officer (Adult Social Care) - Call Taker

Team Lead, Software Support - 12 Months FTC

Transport Team Leader

Financial Controller

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