Using your skills in technical analysis and 1st Line Support skills you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, MS teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support.
Your day to day will include:
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Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory
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Troubleshooting MS Office, antivirus software
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Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate
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Configuring/decommissioning users
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Building and configuring desktops/laptops
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Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment
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Monitoring and checking system logs
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Ensuring anti-virus/anti-spam is current and kept up to date on all devices
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Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role)
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Incident management and resolution
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User account lifecycle management
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Hardware and device setup
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Backup and system monitoring
What we need from you:
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Proven experience working in a Service Desk function/ 1st Line Support
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Understanding and or knowledge of HaloITSM highly beneficial
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Strong understanding of Active Directory administration , Windows environments and MS Office 365
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Experience with remote access tools.
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ITIL framework awareness is ideal but not essential as we can train you.
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Able to work under pressure and to defined deadlines
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Good problem-solving skills
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Exceptional telephone manner
You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 4, rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours.
What we offer you:
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Salary up to £28,000 - OTE £35,000
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Discretionary Annual Bonus up to 7%
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Contributory Pension Plan (Company matches up to 5% and pays in an additional 5%)
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25 days Holiday increasing to 28 days plus bank holidays
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Life Assurance. 4x times pensionable earnings.
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Wellbeing Support
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Healthcare Cash Plan
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Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate
We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice.
Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
