Technical advisor Work, Jobs in Wateringbury, Ken (with Salaries)

Wholesale Service Desk Technical Advisor
South East Water —Snodland
- £25,948.86 a year
- Weekend availability
- Hybrid work
- Customer service
- Computer skills
- Communication skills
- Annual leave
7d
Aftersales Advisor
BCA —Tonbridge
- £14.54 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
14d
Service Advisor
Mach 1 Automotive Ltd —Chatham
- £28,000 - £35,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
Quick apply
12d
IT & Cybersecurity Sales Executive
Network Utilities (Systems) Ltd —Orpington
- £40,000 - £80,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- IT
- Free parking
- Annual leave
Quick apply
7d
Senior Automotive & Commercial Vehicle Service Advisor (Technical Specialist).
Crawfords Group —Ashford
- From £32,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Store discount
Quick apply
12d
Private Clients Insurance Advisor
NFU Mutual Agency —Royal Tunbridge Wells
- Full-time
- Sales
- Financial services
- Communication skills
- Employee discount
- Referral programme
Service Advisor
Lookers —Maidstone
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
2d
Customer Service Advisor
Halfords —Royal Tunbridge Wells
- £15,862.08 - £19,167.27 a year
- Part-time
- Customer service
- Annual leave
- Employee discount
4d
Quality Advisor
Balfour Beatty —Rochester
- Hybrid work
- Microsoft Office
- In-person
- Annual leave
Audit & Accounts Trainee
TC-Group —Croydon
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Private Clients Insurance Sales Executive
NFU Mutual Agency —Royal Tunbridge Wells
- Full-time
- Sales
- Financial services
- Communication skills
- Employee discount
- Referral programme
Project Manager (Regional Design Lead)
Bridges Electrical Engineers —Maidstone
- Full-time
- Leadership
- Communication skills
- Employee discount
- Referral programme
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Southend-on-Sea
- £3,800 a month
- Full-time
Quick apply
Campaign Marketing Data Assistant/Analyst
Henry Schein Dental (UK) —Gillingham
- Full-time
- Microsoft Excel
- Marketing
- ERP systems
- Employee discount
- Life insurance
Service Advisor
W J King —Dartford
- £30,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Profit sharing
- Employee discount
Quick apply
9d
Relief Guest Services Advisor
Amulet —Bromley
- £13.45 an hour
- Weekend availability
- Microsoft Excel
- Customer service
- Computer literacy
- Annual leave
- Flexible schedule
Quick apply
21h
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Southend-on-Sea
- £3,800 a month
- Full-time
- Sales
Quick apply
Experienced Database Administrator
iPipeline —Bromley
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
1d
Quality Assurance Advisor
M Group —Dartford
- £30,000 - £40,000 a year
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Service Advisor
Steven Eagell Limited —Romford
- £28,000 - £35,000 a year
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Quick apply
1h

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Wholesale Service Desk Technical Advisor

South East Water -
Snodland

Apply Now

Job details

Full-time
£25,948.86 a year
7 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Paid volunteer time

Qualifications

Customer service
GCSE
Computer skills
NVQ
Communication skills

Full job description

Summary:

Are you a highly motivated and persistent person?

Do you always follow through on your promises?

If so, this could be the opportunity for you…

This is your chance to be a Technical Advisor where you’ll get to put your highly resilient and empathetic approach to good use. You’ll bring your quick decision making and problem solving abilities to help achieve the best results for your customers: first time, every time.

Customers get in touch with us when experiencing urgent issues with their water supply. In this role, you could be helping customers with no water, low pressure or other water supply problems inside and outside our usual office hours. Being calm under pressure; you’ll really listen to your customers to understand their needs. You’ll help them to resolve their problem whenever you can or will know when to direct and coordinate with our field teams to investigate and complete the work. Either way, you’ll use your attention to detail and customer focus to take ownership and guide customers through to the best possible outcome.

As a full-time colleague, you’ll work 37 hours over 5 days from 6am to 2.30pm (includes some weekends and bank holidays on a 5 week shift pattern).You’ll have access to your rotas in advance so you can plan ahead and around other commitments. In recognition of the shift you will receive a 10% uplift on your salary.

Previous experience in answering the phone to customers is welcomed but not essential. In this friendly, team-spirited environment you can expect plenty of coaching to help you to develop and expand your knowledge. What’s really important is that you bring your enthusiasm to learn and passion to improve at what you do. You’ll get exposure to many colleagues around the business and will gain detailed knowledge of how we deliver water to our customers and the challenges we face.

And as someone who always takes responsibility for achieving the best possible results; you can increase your earnings by up to £1800 per annum through meeting your personal objectives and helping us achieve the best customer satisfaction scores. You’ll also find lots of recognition and fun happening here in our busy, collaborative team with the opportunity to join in with our social and wellbeing events.

Main responsibilities:

Assess issues with customer water supply to allow work to be prioritised and allocated to the field teams.
Ensure network interruptions are known and shared with the rest of the business and help provide customer updates via the website and telephone.
Help resolve customers contacting us via email or telephone about concerns with their water supply.
Ensure customer’s accounts are updated following each contact with us to ensure comprehensive and accurate records are available.
Once investigations or works has been completed, keep in touch with customers to update them to ensure that a 1/1 service has been provided.
Use ensure your knowledge and skills remain up to date by using the tools, resources and information available so that you can continue to provide the best possible service to our customers.
Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
Attend and contribute to team meetings with team, peers and colleagues.

You'll need:
Skills / Qualifications / Experience

Achieved GCSE Maths and English at Grade 4/C (or equivalent)
Be able to communicate positively in an extremely busy working environment
Make decisions quickly and be able to multitask
Have strong computer skills and have the ability to flex between a high number of different systems
Excellent written and verbal communication
Have a strong customer service focus with a determination to resolve customer issues.

It will be a bonus if you have:
Skills / Qualifications / Experience

A NVQ qualification Level 2 or above in Customer Service/Business Administration is desirable
Previous contact centre experience is welcomed but not essential

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.

What can you expect from your recruitment?

To apply for this position, please submit your CV on our career’s website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

£25,948.86

Apply Now

Refine Your Search

technical advisor jobs in wateringbury, ken

Wholesale Service Desk Technical Advisor

Aftersales Advisor

Service Advisor

IT & Cybersecurity Sales Executive

Senior Automotive & Commercial Vehicle Service Advisor (Technical Specialist).

Private Clients Insurance Advisor

Service Advisor

Customer Service Advisor

Quality Advisor

Audit & Accounts Trainee

Private Clients Insurance Sales Executive

Project Manager (Regional Design Lead)

Junior Commercial Advisor

Campaign Marketing Data Assistant/Analyst

Service Advisor

Relief Guest Services Advisor

JUNIOR SALES ADVISOR

Experienced Database Administrator

Quality Assurance Advisor

Service Advisor

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