Service desk engineer Work, Jobs in Waterlooville, Ham (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
First Line Engineer
Onecom —Fareham
- £25,000 - £27,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
Quick apply
Marketing Executive Apprentice
Prem Group Ltd —Waterlooville
- £16,640 - £18,000 a year
- Full-time
- Social media management
- Free parking
- Health & wellbeing programme
Quick apply
2d
Aerospace Engineer (Hardware Focused)
LiveLink —Havant
- £45,000 - £55,000 a year
- Full-time
- CAD
- Engineering
- Master's degree
Quick apply
1d
Product Engineer - Full Stack Ruby-on-Rails
Rocksteady Music School —Liphook
- £50,000 - £75,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Software development
- In-person
- Free parking
- Employee discount
Quick apply
Junior Aerospace Engineer
LiveLink —Havant
- £30,000 - £33,000 a year
- Full-time
- C++
- Bachelor's degree
- Communication skills
Quick apply
1d
IT Support Engineer
Blue Whale Technologies Ltd —Ryde
- £170 - £200 a day
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
10d
CSS Field Service Engineer
Roke —Romsey
- Full-time
- Military
- Engineering
- Driving
CSS Field Service Engineer
Roke Manor Research Limited —Romsey
- Military
- Engineering
- Driving
Technical Support Analyst
Aerial Direct —Fareham
- Customer service
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Network Engineer
The Peninsular and Oriental Steam Navigation Company —Southampton
- Computer networking
- IT
- Communication skills
Quick apply
9d
Installation Field Engineer - Remote
ORBITAL NET LIMITED —Chichester
- £26,000 - £28,000 a year
- Remote
- Driving
- Communication skills
Quick apply
Mission Operations Engineer - UK
Saronic Technologies —Portsmouth
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
- Annual leave
4d
Support Engineer - GemaPark
GemaPark —Cowes
- £25,000 - £28,000 a year
- Full-time
- Communication skills
- HTML
14d
Helpdesk Scheduler
Emcor —Chandlers Ford
- £30,869 a year
- Overtime
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Geo-Environmental Consultant
Brownfield Solutions —Wickham
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Drainage Engineer
Totally Blocked LTD —Chichester
- £30,000 - £40,000 a year
- Overtime
- Customer service
- Communication skills
- Mechanical knowledge
Quick apply
2d
Clinical Systems Engineer
IWT PHU Single Corporate Service —Newport
- £32,073 - £39,043 a year
- Hospital
- No degree
- Business
Quick apply
3d
Recruitment Consultant - Aerospace
Gattaca Plc —Whiteley
- £28,000 - £40,000 a month
- Communication skills
Project Engineer
Medhurst —Frodsham
- Full-time
- Customer service
- Travel
- IT

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Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

service desk engineer jobs in waterlooville, ham

Senior Service Desk Engineer

First Line Engineer

Marketing Executive Apprentice

Aerospace Engineer (Hardware Focused)

Product Engineer - Full Stack Ruby-on-Rails

Junior Aerospace Engineer

IT Support Engineer

CSS Field Service Engineer

CSS Field Service Engineer

Technical Support Analyst

Network Engineer

Installation Field Engineer - Remote

Mission Operations Engineer - UK

Support Engineer - GemaPark

Helpdesk Scheduler

Geo-Environmental Consultant

Drainage Engineer

Clinical Systems Engineer

Recruitment Consultant - Aerospace

Project Engineer

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