To provide a high-level reception service for Private Patients at Kingston Private Health, promoting a positive image for the Trust as well as providing an efficient and caring service for patients and visitors. To work as a member of the reception team, with staff of all disciplines, and other hospital staff, to ensure an efficient service.
To ensure a consistently high level of customer service is delivered, across the team, working to agreed standards.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
To carry out general receptionist duties, which includes booking all patients into the department following the established procedures, via the electronic patient record system and Compucare.
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To carry out general clerical duties, including the maintenance of records (electronic or physical) and filing, sorting and delivering post.
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Ensure all clinical rooms and reception areas have clinic stationery, ensuring that stock levels are maintained and correctly recorded
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Photocopying, Scanning and filing letters and documents as required.
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Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
Financial
Ensure all Private inpatients have up to date financial records on Compucare.
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Be the first point of contact for account queries and deal with distressed or anxious patients with questions and concerns about their financial account.
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Planning and Organisational Skills
Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales.
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Responsibility for Financial and Physical Resources
Have a personal duty of care for all equipment and resources used.
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Responsibility for Information
To liaise with medical records regarding availability of medical notes as appropriate.
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Communications/Customer service
Demonstrate high levels of customer care and be an ambassador for customer care within the Trust
Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate - We treat everyone with kindness, understanding and empathy
Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution
Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving
