Customer support & client services managers Work, Jobs in Watford, Hrt (with Salaries)

Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
Customer Support Calls Manager
Second Nature —London
- Full-time
- Remote
- Google Suite
- Customer service
- Analysis skills
Quick apply
Supervisor, Customer Service
Blackhawk Network —Hemel Hempstead
- Weekend availability
- Hybrid work
- Customer service
- Human resources
- Annual leave
- Employee assistance programme
2d
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
11d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Customer Support Lead
Legl —London
- Hybrid work
- AI
Contact Centre Operations Manager
ArvatoConnect —Datchet
- £50,000 a year
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Annual leave
10d
Senior Membership Manager
Independent Healthcare Providers Network —London
- £45,000 a year
- Part-time
- Project management
- Continuous improvement
- No degree
Quick apply
20h
Customer Success and Support Lead
H2 Cognitive Designs Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Python
Quick apply
11d
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
VP, Customer Experience & Services
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
11h
Customer Services Manager
Global Switch —London
10d
VRES Contact Centre Manager
Metropolitan Police —Charlton
- £37,510.00 - £45,207.75 a year
- Weekend availability
- Customer service
- Microsoft Office
- Analysis skills
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
23h
BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Customer Support Manager
HIVED —London
- Supervising experience
- Travel
- In-person
Contact Centre Team Manager - 12 Month FTC (Maternity Cover)
Allwyn UK —Watford
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply

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Sales Support Team Leader

Entel UK Ltd
Borehamwood

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Free parking
Casual dress
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
GCSE
ERP systems
Sales administration
English
Microsoft Office
Administrative experience
Supervising experience
Mentoring
Organisational skills
IT
Communication skills

Full job description

Sales Support Team Leader

Full-time, permanent

Salary up to £35,000 per annum

Reporting to the Administration Manager. The Sales Support Team Leader will be responsible for supervising a team of sales support administration staff and overseeing day-to-day operations to ensure orders, quotes and enquiries are processed effectively and efficiently within a timely manner.

Role purpose:

Monitoring and supervising the Sales Support team to address priorities and achieve day-to-day operational requirements to ensure all quotes, orders and queries are processed in a timely manner, complaints and errors are rectified accordingly and escalated if necessary. Organising, delegating, and overseeing completion of work. Managing queries and resolving issues, creating a positive and product environment, whilst escalating problems to the Administration Manager.

Key responsibilities:

Understand all stages of the sales operations process so that you can manage the performance and quality of work of the team.
Be the first point of contact for the Sales Support team, overseeing and allocating work to ensure efficient operations.
Monitor and manage all aspects of the shared inboxes as well as ‘hand on’ sales order processing to include prioritising work to ensuring this is carried out.
Monitor and escalate issues/errors/complaints from both internal and external stakeholders.
Perform daily and weekly reporting to provide insight on performance and ensure that all tasks re being carried out.
Monitor orders that are pending due to awaiting information.
Monitor communications with the team and with other teams – making sure all queries are actioned.
Drive communication within the team and with all other functions within the wider Sales Operations function, via Teams and verbally.
Collaborate closely with the Administration Manager on all work-related matters.
Provide support to the Sales team and Management team, on any matters arising.
Perform any other ad hoc duties as required.
Deputise in the absence of the Administration Manager.

Skills & experience:

Proven experience in a busy sales administration team within a similar environment.
Experience supervising or mentoring a small team where accuracy, attention to detail and timeliness are all critical. You will need to motivate, supervise, quality check and support the team.
Excellent organisational skills with the ability to manage multiple priorities.
Strong attention to detail and a commitment to accuracy.
Confident communication skills, both written and verbal, and comfortable providing feedback to colleagues.
Proficient IT skills, including advanced Microsoft Office suite of Word and Excel, together with experience using CRM or ERP systems.

Personal attributes:

A professional and solutions-focused approach to customer service.
The ability to work under pressure whilst remaining calm.
Show initiative with the ability to work without supervision with impact and influence.
Numerical, logical and analytical in approach to work.
Detailed with high standards.

If you believe you have the skills and experience to contribute to Entel’s success and are eager to be part of a rapidly growing organisation, we would love to hear from you. All applications will be treated with the strictest confidence.

Candidates must live within a commutable distance of the office. Therefore applicants should ideally live in one of the following: Elstree, Borehamwood, Stanmore, Edgeware, Stanmore, Bushey, Watford, Harrow or Shenley or immediate surrounding area. If not please do NOT apply''

Job Types: Full-time, Permanent

Pay: Up to £35,000.00 per year

Benefits:

Casual dress
Company events
Free parking
On-site parking
Referral programme
Sick pay

Application question(s):

Do you have previous experience supervising or mentoring others?

Education:

GCSE or equivalent (preferred)

Experience:

Sales administration: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in watford, hrt

Sales Support Team Leader

Customer Support Calls Manager

Supervisor, Customer Service

Client Services Manager

Customer Service Manager

Head of Client Services

Customer Support Lead

Contact Centre Operations Manager

Senior Membership Manager

Customer Success and Support Lead

Guest Experience & Welcome Manager

Customer Support Team Lead

VP, Customer Experience & Services

Customer Services Manager

VRES Contact Centre Manager

Customer Operations Manager

BPO Senior Manager

Customer Service Manager

Customer Support Manager

Contact Centre Team Manager - 12 Month FTC (Maternity Cover)

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