Service desk engineer Work, Jobs in Watford, Hrt (with Salaries)

EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
7d
Service Desk Coordinator
Platinum Facilities Maintenance Services —South West London
- Up to £34,600 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
5d
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
7d
IT Field Engineer (MSP) – London (Hybrid / Client-Facing)
Single Source ICT —Knightsbridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- SharePoint
- Work from home
Quick apply
6d
IT Service Desk Engineer
Charles Tyrwhitt —London
- Hybrid work
- Customer service
- Windows
- Communication skills
- Employee discount
12d
Level 2 IT Engineer
Azteq Group Limited —Beaconsfield
- £24,420.00 - £53,402.02 a year
- Full-time
- Hybrid work
- Customer service
- Driving
- Travel
- Free parking
Quick apply
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- From £28,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- IT
- Annual leave
Quick apply
6d
Engineer Scheduler & Help Desk Coordinator
Fire Systems Limited —London
- From £28,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Driving
- Free parking
- Annual leave
Quick apply
14d
Service Desk Engineer
CloudMatters IT Solutions Ltd —London
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
5d
IT Support Engineer (1st Line)
eMed —London
- £32,000 - £36,000 a year
- Full-time
- No degree
- In-person
- Internship
- Employee assistance programme
- Life insurance
Quick apply
4d
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
TIS Service Desk Engineer
Capital City College Group —London
- £31,927 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
13d
2nd Line Support Engineer
Technology Transformation Group —Aylesbury
- £30,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
6d
2nd Line Support Engineer
London Business School —London
- Analysis skills
- SharePoint
- IT
- Annual leave
- Gym membership
Quick apply
13d
IT Support Engineer (Onsite / Site-based)
BCN Group —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
IT Support Engineer, EMEA
Okta —London
- £40,000 - £55,000 a year
- Weekend availability
- Google Suite
- Continuous improvement
- Driving
- Annual leave
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
7d
Scheduling Administrator
Hays-Hiredonline —Watford
- Microsoft Word
- CRM software
- Microsoft Excel
2d

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EUC Engineer

CGI -
London

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension

Qualifications

Desktop support
Customer service
Windows
IT support
IT
Communication skills

Full job description

At CGI, we help organisations deliver exceptional digital workplace experiences that enable people to perform at their best. As an End User Compute Engineer, you will play a key role in ensuring colleagues receive responsive, high-quality technical support that keeps business operations running smoothly. Working at the forefront of user engagement, you will combine technical expertise with a customer-first approach to resolve issues, enhance workplace technology services, and contribute to the continuous improvement of end-user computing environments. You’ll be empowered to take ownership of outcomes, collaborate with experienced teams, and make a meaningful impact while developing your career within a supportive and innovative environment.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is role onsite in London 5 days a week.

Your future duties and responsibilities

In this role, you will provide hands-on, face-to-face technical support for end users across a busy workplace environment. Acting as a visible and approachable point of contact through a dedicated Tech Bar service, you will troubleshoot and resolve desktop, hardware, software, and workplace technology issues while delivering an outstanding user experience. You will take ownership of incidents and service requests from initial engagement through to resolution, ensuring service levels are consistently achieved.

Working closely with Service Desk teams and specialist resolver groups, you will support the deployment, maintenance, and optimisation of end-user devices and collaboration technologies. You will contribute to operational excellence by ensuring devices remain compliant, supporting workplace technology improvements, and identifying opportunities to enhance user satisfaction and service efficiency within a collaborative team environment.

Key responsibilities:

Deliver face-to-face technical support for desktop, laptop, mobile device, and peripheral issues.
Take responsibility for incidents and service requests through to successful resolution.
Provision, build, configure, and swap end-user devices in line with operational standards.
Assist users with collaboration tools, meeting room technology, and workplace applications.
Investigate hardware, software, and connectivity issues, identifying root causes and solutions.
Work closely with Service Desk and specialist teams to resolve complex technical issues.
Ensure device compliance, asset accuracy, and adherence to service management processes.
Identify opportunities to improve user experience, service delivery, and operational efficiency.

Required qualifications to be successful in this role

To succeed in this role, you will bring strong End User Computing and desktop support experience, combined with excellent customer service and communication skills. You should be confident providing face-to-face technical support, troubleshooting a broad range of hardware and software issues, and managing incidents within defined service levels. A proactive approach, strong ownership mindset, and the ability to work independently while collaborating effectively with wider support teams will be essential.

Essential qualifications and experience:

Proven experience in an End User Computing (EUC), Desktop Support, or IT Support Engineer role.
Strong knowledge of Windows operating systems and Microsoft 365 technologies.
Experience supporting desktop, laptop, mobile, and peripheral devices.
Ability to diagnose and resolve hardware, software, and connectivity issues.
Experience provisioning, configuring, and deploying end-user devices.
Knowledge of IT Service Management processes and ticketing systems.
Experience supporting collaboration technologies and meeting room solutions.
Strong customer service, communication, and stakeholder management skills.
Ability to prioritise workload and manage multiple tasks within SLA targets.

#LI-LW1

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

service desk engineer jobs in watford, hrt

EUC Engineer

IT Service Desk Manager

Service Desk Engineer (Field)

Service Desk Coordinator

Systems Engineer

IT Field Engineer (MSP) – London (Hybrid / Client-Facing)

IT Service Desk Engineer

Level 2 IT Engineer

Service Desk Engineer [Desk & Field]

Engineer Scheduler & Help Desk Coordinator

Service Desk Engineer

IT Support Engineer (1st Line)

Support Engineer - London

TIS Service Desk Engineer

2nd Line Support Engineer

2nd Line Support Engineer

IT Support Engineer (Onsite / Site-based)

IT Support Engineer, EMEA

Systems Engineer

Scheduling Administrator

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