service desk analyst Work, Jobs in watford (with Salaries)

Junior Application Support Analyst
BRE Group (Building Research Establishment) —Watford
- £33,000 - £37,000 a year
- Remote
- ERP systems
- Travel
- SharePoint
- Free parking
3d
IT Service Desk Analyst
ONS —Hatfield
- £25,000 - £28,000 a year
- Weekend availability
- Spanish
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
19h
Junior Application Support Analyst
BRE —Watford
- £33,000 - £37,000 a year
- Hybrid work
- ERP systems
- Travel
- SharePoint
- Free parking
3d
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Service Desk Analyst (End User Computing Analyst)
JATO Dynamics —Uxbridge
- Full-time
- Microsoft Office
- SharePoint
- Communication skills
Service Desk Analyst (End User Computing Analyst)
JATO —Uxbridge
- Full-time
- Microsoft Office
- SharePoint
- Communication skills
IT Service Desk Analyst
Bestway Group —London
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
Quick apply
Service Desk Analyst
Tindall Riley —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
23h
Service Desk Analyst / Manager
Shieldpay —London
- Hybrid work
- Microsoft Outlook
- Travel
- SharePoint
- Flexible schedule
Quick apply
10d
Service Desk Analyst
Mace —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
7d
Service Desk Analyst
Synapri —London
- Customer service
- DevOps
- Agile
10d
Service Desk Analyst
Bates Wells —London
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
Quick apply
Shift Customer Service Network Analyst
Motorola Solutions —Hemel Hempstead
- Full-time
- Customer service
- Analysis skills
- Travel
- Employee stock purchase plan
- Employee assistance programme
9d
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply
8d
Senior Service Desk Analyst
Kingston and Richmond NHS Foundation Trust —London
- £36,943 - £44,900 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Employee assistance programme
17h
IT Support Analyst
University of the Arts London —London
- £34,436 - £41,196 a year
- Full-time
- Hybrid work
- IT
- In-person
- School
7d
Support Analyst
Palantir —London
- Weekend availability
- Remote
- Maths
Quick apply

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Junior Application Support Analyst

BRE Group (Building Research Establishment) -
Watford

Apply Now

Job details

£33,000 - £37,000 a year
3 days ago

Benefits

Free parking
Company pension

Qualifications

ERP systems
Data management
User acceptance testing
SharePoint
Application support

Full job description

Make your mark at BRE!

BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.

Your role at BRE

The role is responsible for supporting and maintaining business-critical applications across the Microsoft technology stack, including Dynamics 365, SharePoint Online and Microsoft 365. The role ensures the effective operation, performance and continuous improvement of systems that enable users to work efficiently and securely.

Key Responsibilities

Provide first and second-line support for Microsoft Dynamics 365, SharePoint Online, and Microsoft 365 applications (Teams, Exchange Online, OneDrive)

Log, triage, and resolve incidents and service requests in line with SLA targets

Manage user access, permissions, and security roles across supported systems

Troubleshoot issues related to workflows (Power Automate), collaboration tools, and document management

Monitor system performance, integrations, and data flows across the Microsoft ecosystem

Escalate complex or high-risk issues to senior team members or third-party vendors

Support administration and basic configuration of Dynamics 365 and SharePoint environments

Assist with maintaining SharePoint structure, governance, and content organisation

Participate in testing activities, including UAT and release validation

Produce and maintain documentation such as support guides and knowledge articles

Support data management activities, including data integrity checks and migrations

Collaborate with internal IT teams, business stakeholders, and external suppliers

Contribute to ongoing system improvements and digital workplace initiatives

What we are looking for

Experience providing first or second-line application support within a Microsoft-based environment

Working knowledge of Microsoft Dynamics 365 and its core modules, or similar ERP/CRM systems

Understanding of Microsoft 365 applications, including Teams, Exchange Online, and OneDrive

Experience supporting SharePoint Online, including site structure, permissions, and document management

Strong troubleshooting and problem-solving capability across multiple systems and technologies

Experience managing incidents and service requests in line with SLAs using a service desk tool

Understanding of user access, permissions, and identity management within Microsoft environments

Exposure to Power Platform tools (Power Automate, Power Apps) and workflow troubleshooting

Ability to monitor system performance, integrations, and data flows across interconnected platforms

Experience producing clear documentation, such as knowledge articles and support guides

Awareness of data integrity, data handling, and basic reporting concepts

Experience supporting testing activities such as UAT or system releases

Ability to work collaboratively with IT teams, stakeholders, and third-party suppliers

A proactive approach to improving systems, processes, and user experience

BRE Benefits

At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well-being, and career development.

Financial & Security Benefits

Pension scheme – 5% employer-matched contribution

Life assurance – 4x your basic salary

Enhanced maternity package

Health & Wellbeing

HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more

Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points

Career Development

Learning & development – Free access to BRE Academy and our online learning platform

Professional membership reimbursement

For full details on our benefits, visit: BRE Employee Benefits

Work Location Options

Mostly Remote – This role is primarily home-based, with occasional travel to our head office in Watford for planned meetings (Once per month).

Our Recruitment Process

As part of our recruitment process we will be conducting 10-30 minute phone screening calls via an AI recruiter called Ryan with all shortlisted candidates. The information gathered from this screening will be used to help assess your suitability for the position.

Note to Employment Agencies

At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.

Equal Opportunities Statement

BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.

Department

Digital Services (IT)

Locations

Watford

Remote status

Hybrid

Yearly salary

£33,000 - £37,000

About BRE

BRE contributes to a thriving and sustainable world by developing science-led solutions to built environment challenges. Our vision is to be the world-leading innovation, science, and data hub for the built environment. We’re ambitious in terms of quality and global scope. We want governments and commercial markets to recognise us and demand our services, products and solutions. We want to be world-class, innovative, science-led and provide solutions.

Founded in 1921

Co-workers 500+

Apply Now

Refine Your Search

service desk analyst jobs in watford

Junior Application Support Analyst

IT Service Desk Analyst

Junior Application Support Analyst

Service Desk Analyst

1st Line support Analyst

Service Desk Analyst (End User Computing Analyst)

Service Desk Analyst (End User Computing Analyst)

IT Service Desk Analyst

Service Desk Analyst

Application Support Analyst

Support Analyst

Service Desk Analyst / Manager

Service Desk Analyst

Service Desk Analyst

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Shift Customer Service Network Analyst

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Senior Service Desk Analyst

IT Support Analyst

Support Analyst

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