technical support engineer Work, Jobs in watton, ery (with Salaries)

Technical Support Engineer - UK
Deep Sea Electronics Ltd —Filey
- £30,420.00 - £45,458.22 a year
- Software troubleshooting
- Engineering
- IT
- Free parking
- Life insurance
Quick apply
Graduate Technical Support Engineer - UK
Deep Sea Electronics Ltd —Filey
- £26,420.00 - £30,458.22 a year
- Engineering
- Programmable logic controllers
- IT
- Free parking
- Life insurance
Quick apply
Technical Support Engineer (Level 1)
Stonemere IT —Kingston upon Hull
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Senior Technical Support Engineer (Level 3)
Stonemere IT —Kingston upon Hull
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
1st Line Support Engineer
The Spencer Group —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- IT
- Free parking
Quick apply
1st Line Support Engineer – Layer8
Spencer Group —Kingston upon Hull
- Customer service
- Windows
- IT
10d

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Technical Support Engineer - UK

Deep Sea Electronics Ltd -
Filey

Quick apply

Job details

£30,420.00 - £45,458.22 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Company events
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Sick pay
On-site parking

Qualifications

Software troubleshooting
Engineering
Technical support
Remote access software
IT
Time management

Full job description

Technical Support Engineer - UK

Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.

The Technical Support Engineer is to provide DSEs external customers with high quality, value adding technical support on the full range of the companys electronic control modules for a wide range of generator and control applications. Including (but not limited to) renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine only functions and off highway implementations.

To provide technical support and product development guidance to DSEs internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team. Training global and local customers, and internal personnel on DSE product and their applications. Global and local customer visits to assist sales, training, or fault-finding purposes.

Key Responsibilities:

Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc) and face-to-face on a wide range of DSE product
Delivering training sessions on DSE products covering technical functions, applications, and common faults
Test and confirm reported issues from customers. If confirmed follow the companys procedures and guidelines for remedial action
Preparation of technical documentation including product manuals and training instructions
Proofread technical documents authored by other personnel
Development guidance to engineering on new and existing product features
Assisting the test and approval departments comprehensive testing of products
Technical support to DSE Internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team
Compliance with internal procedures and documentation
Submit a monthly report to the global support manager of previous months activities

Internal and External Relationships:

Liaise with other technical support engineers to better understand existing and new products, and their functionality
Liaise with the engineering and test & approval departments when clarification is required by those departments or technical support
Liaise with internal sales and marketing providing assistance where necessary
Liaise with the relevant Business Development Manager (BDM) for their regions requirements. Keeping them appraised of developments in their area
Liaise with DSE distributers, customers, integrators, and end users requiring support
Liaise with 3rd party companies within DSE supply chain providing assistance where necessary

Requirements:

General generator application and system knowledge
Excellent communications skills
Confident IT skills
Ability to work at a high level of concentration and commitment.
Ability to operate under own initiative as well as possessing strong team working skills
Excellent time management skills
Recent experience in the generators and the diesel generator industry
Relevant experience in a customer-based environment
Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience

Benefits:

25 days holiday + Bank Holidays
New flexible holiday scheme
Bupa Healthcare package
Life Insurance
Enhanced Maternity/Paternity pay
5% Pension contributions
Companywide performance based annual bonus scheme

Pay: £30,420.00-£45,458.22 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Filey YO14 0PH: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have recent experience in the generators and the diesel generator industry?
Do you have the ability to operate under your own initiative as well as possessing strong team working skills?
Are you educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience?
Do you have knowledge of electrical topologies and distribution, both high voltage and low voltage?

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

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technical support engineer jobs in watton, ery

Technical Support Engineer - UK

Graduate Technical Support Engineer - UK

Technical Support Engineer (Level 1)

Senior Technical Support Engineer (Level 3)

1st Line Support Engineer

1st Line Support Engineer – Layer8

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