Delivery manager Work, Jobs in Watton At Stone, Hrt (with Salaries)

Service Delivery Manager
Serco Group —Hitchin
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Agile Delivery Manager
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Agile
7d
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
6d
Head of Delivery
Fat Beehive —London
- £65,000 a year
- Full-time
- Hybrid work
- Presentation skills
- APIs
- Agile
- Annual leave
Quick apply
2d
Delivery Programme Manager
North London NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
- Annual leave
2d
Delivery Manager
Royal Borough of Greenwich —London
- £49,056 - £52,194 a year
- Mentoring
- In-person
- Annual leave
- Employee discount
2d
Agile Delivery Manager
Reward Gateway —London
- £78,000 - £83,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Software development
- Agile
Replenishment Manager
B&M Retail —Stevenage
- £27,873 a year
- Weekend availability
- Leadership
- Employee discount
2d
Delivery Lead
easyJet —Luton Airport
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Employee discount
7d
Assistant Store Manager
Aldi —Bishop's Stortford
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Agile Delivery Manager
Tes Global —London
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Delivery Manager
AWTG —London
- Azure
- Agile
- AI
Delivery Manager
NewsUK —London
- Hybrid work
- APIs
- AI
- Employee assistance programme
- Employee discount
Customer Team Leader
Co-op —Stevenage
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Digital Delivery Manager
Great Ormond Street Hospital Charity —London
- £63,600 a year
- Hybrid work
- Agile
- Annual leave
- Employee assistance programme
7d
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Senior Program Delivery Manager
Accel Knowledge Consulting Ltd —London
- £5,800 - £7,500 a month
- Full-time
- English
- Project management
- Continuous improvement
Quick apply
Lead - Agile Delivery Manager
Costa Limited —St Albans
- Full-time
- Maintenance
- Analysis skills
- Agile
- Employee discount
Delivery Project Manager
David Lloyd Clubs —Hatfield
- Hybrid work
- Construction
- Employee discount
7d

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Service Delivery Manager

Serco Group -
Hitchin

Apply Now

Job details

Full-time

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Pension

Full job description

Job title: Service Delivery Manager (PIP)

Band: 4

Contract: Perm

Location: Hitchin

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

The Service Delivery Manager (SDM) is a leadership role within operations who leads a team of functional assessors and site coordinators. The SDM is the single point of accountability for delivery of volume, quality and customer service within their team.
They will work collaboratively with the Regional Quality & Performance Manager, Area Quality Assurance Leads and support services facilitating a smooth running of the assessment operation that supports delivery of a quality service for customers and staff by using management information to drive performance in line with individual objectives
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities, and health & safety.

Reason for the role

The Clinical Operational Services requires an impressive performance driven, and customer focused culture that supports our values in delivering consistent, robust, and quality assessments whilst developing and protecting our reputation. Using management information to drive performance.

Structure and reporting relationship

The Service Delivery Manager will report directly into the Regional Quality & Performance Manager within Clinical Operations
The SDM will have line management responsibility of the Functional Assessors, Clinical Standards Leads and an administrative team of Site Coordinators.

Key accountabilities

Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
Deliver team objectives and performance against targets through robust performance management methods.
Facilitate communications which support delivery.
Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
Work with Regional Manager to drive continuous improvement and disseminate though team.
Investigate and resolve customer complaints and escalate serious complaints as required.
Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Clinical Standards Lead(s) if required).
Ensure Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
Ensure Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
Support the continuous professional development of staff and encourage shared learning.
Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.
Other ad hoc duties as required.

Essential technical and professional skills, knowledge, and qualifications

Experience leading and developing teams.
Experience of delivering challenging performance targets.
Health Assessment experience helpful but not essential.
Ability to engage and support remote teams.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

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