Customer experience specialist Work, Jobs in Wavendon, Bkm (with Salaries)

Administrator
Arnold Clark —Milton Keynes
- £27,000 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Business Support Co-ordinator
IMServ Europe Ltd —Milton Keynes
- £18,000 a year
- Part-time
- Hybrid work
- In-person
- Free parking
- Annual leave
Quick apply
16h
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Milton Keynes
- Temporary
- Customer service
Scheduling Coordinator
IMServ Europe Ltd —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
2d
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
Customer Experience Specialist - Accounting
Xero —Milton Keynes
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Accounting
8d
Talent Acquisition Specialist
SHI International Corporation —Milton Keynes
- Full-time
- Microsoft Excel
- Data analysis skills
- Bachelor's degree
1d
Sales - Sales Advisor - UK
New Look —Milton Keynes
- Part-time
- Microsoft Word
4d
Transport Planner – Tipper Fleet
kane Haulage Ltd —St Albans
- £30,000 - £40,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Free parking
Quick apply
14d
ICT Security Analyst
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Annual leave
- Employee discount
1d
Collections Specialist
BSI —Milton Keynes
- £28,050 - £33,000 a year
- Hybrid work
- Microsoft Excel
- ERP systems
- Communication skills
- Annual leave
- Bereavement leave
8d
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Sales Specialist - Lenovo
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Operational Quality Improvement Specialist
JD.COM INTERNATIONAL UK LTD —Milton Keynes
- English
- Analysis skills
- Quality control
Quick apply
1d
Office Administrator
Flexy Commercial Group Limited —Aylesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Bookkeeper & Administrative Support
SHJ Medical & Lab Gas Specialists —Chesham
- £29,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Referral programme
Quick apply
Project & Sales Coordinator
T Nevill & Co Ltd —Stevenage
- £29,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Free parking
Quick apply
2d
Business Process Lead (Order to Cash)
WD-40 COMPANY —Milton Keynes
- Full-time
- Sales
- ERP systems
- IT
- Flexible schedule
Customer Loyalty Advisor
CreatePay —Milton Keynes
- £28,000 a year
- CRM software
- Customer service
Quick apply
Area Sales Manager
Dawsongroup —Milton Keynes
- Full-time
- CRM software
- Sales
- Business development
Quick apply

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Administrator

Arnold Clark -
Milton Keynes

Quick apply

Job details

Permanent
£27,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Microsoft Excel
Customer service
Microsoft Office
Organisational skills
IT

Full job description

We are looking for an experienced Administrator to join our team and help manage our accounts at our Activa site in Milton Keynes.

We offer:

33 days’ annual leave
Generous employee discounts
Private healthcare
Workplace pension
…and much more

About the role

As an Administrator, you will be responsible for providing product information, client consultative services, quotes, orders, and delivery lead time updates to our clients, while also liaising with third-party specialists.

Day-to-day duties

Understand the client’s requirements and guide which product will meet their needs.
Deal with incoming customer/prospect enquiries by telephone and email.
Adhere to Activa’s 15-second ring policy for answering all incoming calls.
Dispatch contract renewal emails and assist with vehicle selection to ensure they are fit for purpose.
Liaise with selected LCV suppliers to obtain vehicle supply costs, any specialist equipment and on-the-road pricing.
Prepare vehicle quotations using our in-house system, making sure that correct discount levels have been applied and adhere to the client policy.
Raise Activa proceed to order or tailored client order forms as relevant.
Source and order vehicles and conversions with our internal and external suppliers and ensure they have appropriate purchase order documentation.
Track vehicle orders.
Liaise on lead times with second-stage build partners if appropriate.
Liaise with Logistics team on final delivery to client.
Manage the movement of vehicles from first location on to converter(s) and manage the project until the point of final delivery.
Have an overview of any day-to-day or driver LCV concerns and escalate to Operations or Imps as required.
In-life vehicle movement management, liaising with logistics and maintaining record of ‘pool/spare’ vehicles.
Manage early termination or end of contract damage enquiries, liaising with Operations or Remarketing.
Liaise closely with Activa area managers.
Provide support and assistance as and when required by the Client Management team.
Ensure suppliers adhere to agreed KPIs and escalate when required.
Maintenance of CPs, cost centring and reallocation, liaising with Imps team.
Analyse trends and work with area managers to evolve policies.
Maintain/update new product library on a regular basis, ensuring that such data is provided to all relevant staff via in-house shared files.
Act as an Activa ambassador on client/suppliers’ meetings and reviews.

Essential skills

Courteous and professional at all times
A sound understanding and appreciation of customer service principles and practices
A strong working knowledge of IT with good experience of the Microsoft Office products, in particular working with Microsoft Excel and complex spreadsheets
An individual who is focused, professional with the ability to work closely with colleagues and clients at all levels of seniority and supply partners in a sensitive and professional manner
Technical vehicle experience would be an advantage, particularly from a manufacturer or dealership background together with knowledge of light commercial vehicles and DVSA/DVLA rulings
Excellent organisational and prioritisation skills with keen attention to detail
Ability to learn effectively and follow through on projects, applying problem-solving techniques
The desire to undertake continuous professional development and progress your own understanding of the sector
An enthusiastic team player with the ability to work independently or within a team
Positive, enthusiastic, and flexible, with a can-do attitude
Ability to adapt to changing situations and work under pressure

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Quick apply

Refine Your Search

customer experience specialist jobs in wavendon, bkm

Administrator

Business Support Co-ordinator

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Scheduling Coordinator

Associate Delivery Manager

Customer Experience Specialist - Accounting

Talent Acquisition Specialist

Sales - Sales Advisor - UK

Transport Planner – Tipper Fleet

ICT Security Analyst

Collections Specialist

Client Operations Manager

Sales Specialist - Lenovo

Operational Quality Improvement Specialist

Office Administrator

Bookkeeper & Administrative Support

Project & Sales Coordinator

Business Process Lead (Order to Cash)

Customer Loyalty Advisor

Area Sales Manager

I want to receive the latest job alerts for customer experience specialist in wavendon, bkm

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