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Regional Operations Manager - East Anglia and Hertfordshire

Boots -
Norwich

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Job details

Permanent | Full-time
3 hours ago

Benefits

Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Analysis skills
Business coaching
Communication skills

Full job description

275818BR

Regional Operations Manager - East Anglia and Hertfordshire

Norwich, Castle Mall

Permanent

Full-time

Job Description

Contract: Full-time - Permanent
Closing date: 22nd June, 2026
Recruitment Partner: [email protected]

Are you ready to take your career to the next level? Join us at Boots Opticians as a Regional Operations Manager in East Anglia & Hertfordshire! Here at Boots, we believe in building a brilliant environment for our people, empowering them to make a difference for our customers and colleagues every day.

What you’ll be doing

As a Regional Operations Manager, you will support the Regional Manager in delivering Operational Excellence. You will develop and lead the Regional plan for Operations, Loss, and the BEST Customer Journey, enhancing the operational skillset across the region. Your role will involve collaborating with support office colleagues on operational plans and assisting in achieving regional and company profit targets.

Key responsibilities

Deliver Operations Excellence across the Region.
Develop and lead the Regional Plan to meet company targets.
Coach store leaders to reduce variance and meet Operational and Compliance Standards.
Ensure compliance with contact lens processes and manage ODAC effectively.
Identify and share best practices across all Regions and within the Company.

What you’ll need to have (our must-haves)

Recent experience in opticians store operations.
Strong understanding of operational processes, KPIs, and loss levers in opticians.
Excellent communication and engagement skills with multiple stakeholders.
Strong coaching abilities to identify and solve issues effectively.
Self-motivated and capable of working independently.

It would be great if you also have

Knowledge of store operating models and clinic scheduling principles.
Analytical thinking skills to identify trends and improvements.

Rewards designed for you

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots Opticians and may not be accurate.

A bit about us

At Boots Opticians, we help everyone see what’s possible, from our customers to our colleagues. We’re a proud equal opportunity employer, and the diversity of our colleagues is so important to us, as we create a positive and inclusive workplace for everyone who steps through the door. With a supportive team and trusted brand behind you, join us, and be brilliant with Boots.

What’s next?

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

We hope to hear from you soon.
Be brilliant with Boots.

Business Area

Opticians

Function

Opticians

Keywords

operations, manager, loss, coaching, customer complaint, employee relations, availability, analysis, continuous improvement, profit, sales, management, leadership, clinical, optometry, customer service, regional

Hours per week

37.5

Latitude,longitude 1

52.626630695,1.2958882059

Latitude,longitude 2

52.630886,1.297355

Airport

Hours per week

Over 35 hours per week

Company

Optics

Division

500 - London

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

Area

OPT109 - East Anglia and Herts

Store

3464 - Norwich - Castle Mall

Req Posted Date

15-Jun-2026

County

Norfolk

Country

Address 1

19 Castle Mall

Address 2

Norwich

Post Code

NR1 3DD

Source

Boots

Apply Now

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