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Learner Support Assistant

Access Creative College -
Norwich

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Job details

Part-time
£26,300 - £29,200 a year

Benefits

Company pension
Employee assistance programme
Sick pay

Qualifications

English
Organisational skills
Communication skills

Full job description

Learner Support Assistant – Norwich, Norfolk

Learner Support Assistant

Location: Norwich, Norfolk, United Kingdom

Salary: £26,300 to £29,200 per annum (FTE, based on 37.5 hours per week)

Type: Part-time, Permanent (26.25 hours per week, 1 year fixed term)

About Access Education Group

At Access Education Group, we are passionate about empowering learners to reach their full potential. We believe that every student deserves personalised support to thrive academically and personally. As part of our team, you will play a key role in fostering an inclusive and encouraging learning environment.

Role Overview

We are seeking a dedicated and approachable Learner Support Assistant to join our Norwich campus. This part-time, contract role is essential to ensuring our learners receive the guidance and assistance they need to succeed. You will work closely with teaching staff and learners, providing tailored support that makes a real difference.

Key Responsibilities

Provide one-to-one and small group support to learners, adapting approaches to meet individual needs.
Assist learners with understanding course material and developing study skills.
Support learners with additional needs, including those with learning difficulties or disabilities, ensuring an inclusive learning environment.
Work collaboratively with teachers, tutors, and other support staff to monitor learner progress and share relevant feedback.
Help prepare learning materials and resources to enhance learner engagement.
Encourage positive behaviour and motivate learners to build confidence and independence.
Maintain accurate records of learner support activities and report any concerns promptly.
Contribute to safeguarding and promoting the welfare of learners at all times.

Qualifications & Experience

Experience working in an educational or learner support role is highly desirable.
Strong interpersonal and communication skills, able to engage effectively with diverse learners.
Patience, empathy, and a genuine passion for supporting learners’ development.
Basic understanding of SEND (Special Educational Needs and Disabilities) is an advantage.
Ability to work independently and as part of a team in a busy educational setting.
Good organisational skills with attention to detail.
Level 2 English and Maths qualifications or equivalent preferred.

Benefits

We value our staff and offer a competitive package alongside a supportive workplace culture. Typical benefits include:

Generous holiday entitlement including bank holidays
Opportunities for professional development and training
Access to employee assistance programmes and wellbeing support
Contributory pension scheme
Enhanced sick pay and family-friendly policies
Supportive and inclusive working environment

How to Apply

If you are enthusiastic about supporting learners and want to join a team dedicated to educational excellence, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role via our careers page or the job board where this vacancy is advertised.

Access Education Group is committed to safeguarding and promoting the welfare of all learners. Successful candidates will be subject to appropriate background checks.

Access Education Group – Inspiring learning, enriching lives.

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