change manager Work, Jobs in well (with Salaries)

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Quick apply
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Customer Engagement and Insight Manager

Broadacres -
Northallerton

Quick apply

Job details

Full-time
£46,041.81 a year
8 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Analysis skills
Communication skills

Full job description

Customer Engagement & Insight Manager

Full Time - Based in Northallerton - 37 hours per week

Are you passionate about putting customers at the heart of everything you do, with experience in leading meaningful customer engagement and using insight to drive real service improvements? Are you someone who can turn feedback, complaints, and compliments into actionable learning, while confidently working with senior stakeholders and external bodies to ensure compliance and best practice? If so, you may be the driven and innovative individual we’re looking for, committed to delivering excellent customer experiences.

The Role:

As Customer Engagement and Insight Manager, you will lead the development and delivery of a meaningful and innovative customer engagement programme, ensuring customer voices shape and influence our services.

You’ll be responsible for overseeing all aspects of complaints management, including performance monitoring, learning from outcomes, and ensuring compliance with the Housing Ombudsman Code. Acting as the key point of contact for the Ombudsman, you will ensure high standards and continuous improvement.

What You'll Be Doing:

Using your analytical skills, you will lead on gathering and interpreting customer feedback, including complaints and compliments, to develop rich insights. You will use this intelligence to deepen our understanding of diverse customer needs and drive improvements that enhance the overall customer experience.

What We’re Looking For:

Proven experience in leading customer engagement initiatives, managing teams, and using insight to influence service improvements
Strong analytical capability, with the ability to interpret complex data and turn feedback into clear, actionable recommendations
Excellent communication and relationship-building skills, with confidence working collaboratively across teams and with external stakeholders
Strategic and innovative thinker, with a customer-focused mindset and a track record of driving positive change in a regulated environment
Qualification in a relevant professional qualifications within communications or Housing will be desireble, ideally with a CIH qualification or be working towards

What We Offer:

Competitive Salary: Alongside a generous annual leave package and flexible working options.
Comprehensive Benefits: A range of benefits, including pension and holiday buying scheme.
Agile Working: Enjoy flexible working arrangements.
Support for You: Additional perks to support your wellbeing, including our EAP service.

This role may be suitable for applicants currently working in a breath of industries Customer Engagement roles, however knowledge of Housing Ombudsmen

Why Broadacres?

At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.

Our Organisation

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country’. We ensure our customers receive first-class service, making them proud to live in a Broadacres’ home.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment!

Quick apply

Refine Your Search

change manager jobs in well

Customer Engagement and Insight Manager

DEPUTY EVENT OPERATIONS MANAGER

National Account Manager

Independent Reviewing Officer

ACCOUNT MANAGER

Director of Communities and Partnerships

Line Support Technician

Assistant Workplace Manager

Graduate Management Trainee - Harrogate

Store Manager

Bakery Manager

Business Development Manager

Assistant Manager

Stores & Parts Coordinator

Quality Auditor

Production Manager

Graduate Management Trainee - Stockton on Tees / Darlington

HR Adviser (Casework)

Programme Delivery Manager

Head of Commissioning Operations

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